We booked this Inn through a booking site which allows an American Express card to reserve the room. About an hour after booking, we arrived and the first thing he said was "we don't take American Express"! We told him we had another card, but he kept making rude statements and seemed extremely angry and agitated with us. There was no greeting, no welcome, nothing pleasant at all. We gave him our Visa card and went up to the room, which was small, dingy, and cheap - nothing like the website depicted. We immediately went back to ask for a refund but he refused. He said we would need a five day notice for a cancellation, when he knew we had booked the room only an hour before! We have contacted our credit card company to refute the charge of 90 pounds, ($144 USD). I'm not sure how this guy stays in business!
- Official Description (provided by the hotel):
- Royston guest house accommodation in Inverness is a quality bed and breakfast in the centre of Inverness. The guest house has 8 en-suite bedrooms, private parking, free wi fi, sky tv, setanta sports in the guest lounge. ... more less
- Reservation Options:
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- Also Known As:
- Royston Guest House Inverness, Scotland