We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“So much for Scottish hospitality”
2 of 5 bubbles Review of Puffin Express - CLOSED

Puffin Express
Attraction details
Norwalk CT
Level Contributor
33 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“So much for Scottish hospitality”
2 of 5 bubbles Reviewed 22 September 2008

Although these tours fill a gap in the market, allowing those who do not wish to self-drive to see areas of the Highlands of Scotland they would otherwise miss, I pray you enjoy your experience because the aftercare skills of the company are somewhat lacking. Having arrived at the pick-up point early we were stunned to come out of the tourist information centre and see our minibus leaving without us - prior to the set departure time. Another of their minibuses arrived and they did get our bus to return for us but alarm bells were already ringing - perhaps comparing them to the fabulous service we received in Edinburgh from Timberbush is unfair but if you are in the same industry you need to try to do as well as the big boys or charge less. The tour started and we were comfortable together at the front, at the next pick-up point we were asked to move so others could all sit together - they moved us to the back where we could no longer sit together!! At the back of the minibus we began to feel ill, we reckoned the day could only be salvaged by leaving the tour as soon as we could and making our own way back to Inverness. Comments were made to the company regarding our tour and they came back to us with a catalogue of excuses, and plenty of big words no doubt intended to intimidate, and the offer of a £15 refund which they said would be deducted from the driver's wages! Unhappy though we were with the service we received from Puffin Express, telling us the refund is coming direct from his wages is simply making us feel worse. They employ the driver and should accept responsability for his actions (do they offer training??) Next time we will stick with tours from reputable companies, with smart coaches and excellent customer service skills - NOT those happy to charge for a substandard service in tatty and uncomfortable minibuses.

Helpful?
10 Thank JockyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

9 reviews from our community

Visitor rating
    5
    1
    0
    2
    1
Date | Rating
  • English first
  • Any
English first

Travellers who viewed Puffin Express also viewed

Inverness, Scottish Highlands
 
Ardersier, Inverness
Inverness, Scottish Highlands
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing