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The Highlander B & B
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Reviews (71)
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13 - 18 of 71 reviews
Reviewed 8 June 2014 via mobile

Basic clean lodging and solid breakfast. We arrived at Inverness late at night although it was still daylight. We walked to this great location but we got lost on a similarly named road. But it is very handy to town and train station. Small but adequate room. Bath had an automatic door that was heavy and needed to be propped open. No soap or shampoo. The manager had been called away and service improved when she returned. No hairdryer.

Stayed: May 2014, travelled as a couple
3  Thank D V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

I suppose you can't expect much at £30 per night in Inverness, but this place really should do better. Paint flaking off the toilet-seat, which only becomes apparent when the seat is lifted (and of course it's down when they show you the room), a doubtful shower cabinet. However, the place was basically clean, as was the bed and linen. I did not have breakfast, as I had early trains and buses to catch on both mornings.

This was mid May 2013, and I hope things have improved since then.

  • Stayed: June 2013, travelled on business
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3  Thank ADB44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

With the exception of those concentrating solely on the West Coast, chances are that any holiday in the Highlands of Scotland will involve at a visit to Inverness: for most travelling by public transport, it is likely to be a stopover or even a base, since it’s the hub for journeys north, south east and west.

Although it has grown considerably in the last couple of decades, the city is still quite small, and at peak times accommodation fills up quickly even though there is so much available, from cheap hostels through budget hotels to rather grander (and more expensive) options. B and Bs fill much of the middle ground, and come in many varieties. They cost more than the hostels, but offer greater privacy and perhaps more comfort, too. Prices on the whole tend to be a bit higher than average for the UK, but this is not only a question of supply and demand in a tourist hotspot, but reflects the fact that costs for providers tend to be higher in further flung areas.

The Highlander is still quite basic, but makes no pretence of being otherwise. Décor is plain but bright and clean: those looking for the Scottish clichés will be largely disappointed, though the carpets do have a subdued tartan pattern. My third floor room was moderate in size, but had a view past the castle over the city to distant Ben Wyvis. It had plenty of power points, a small en-suite (with a good shower, a fresh cake of soap and two new toilet rolls) free Wi-fi, a very comfortable bed, and was absolutely spotless. The beverage tray was well stocked and had decent-sized mugs. Breakfast was of the ‘serve yourself’ continental variety, with juice, a variety of cereals, toast, croissants and jam, and fruit scones adding a Scottish flavour: I would have preferred mugs the same size as in the rooms rather than the small cups for tea and coffee, but that’s a personal gripe. The relief hostess, who seemed to be doing everything herself, was charming and very efficient. Things must definitely have changed since the earlier reviews.

A big advantage for those travelling by public transport is that The Highlander is in the city centre, only ten minutes’ walk or so from the railway and bus stations (although the quickest route does involve a lot of steps): this means that shops, bars and restaurants are within convenient reach – but be aware that, like many other smaller Scottish places, many things in Inverness close relatively early. For those with cars, there is on-street parking, though since it’s a fairly short street with several other B and Bs as well as a Hotel, it’s likely to be a case of ‘first come, first served’.

It’s not outstanding, but very acceptable: I would happily stay again.

  • Stayed: May 2014, travelled solo
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Thank Simon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

I booked our stay before reading the TA reviews so was very nervous. When we arrived, we were greeted by a woman who was one of the most friendliest staff members I've dealt with. We arrived quite early for check-in, and my son was interested in some of the breakfast that was still out. She offered us both breakfast w/o charge. Even though we were hours early, they worked to get our room ready for us.

The room was decent sized and had a partial view of the castle. The beds are very comfortable. WiFi was quite good, and water temperature and pressure in the shower was good.

After cleaning our room after our first night, they noted I had some food in the room. She offered for us to store stuff in the refrigerator if we wanted as well as to use the kitchen and microwave.

Every staff member was super friendly, and the rude woman is gone now.

Our train didn't leave until later in the day, and they let us stay in the room past check-out without charging us.

The included breakfast is fair but not bad. We didn't pay extra for the cooked breakfast.

This was a really good experience. I hope people will give it a try not that they've gotten rid of the grouchy woman.

Room Tip: The twin room has a nice room and is a bit more spacious.
  • Stayed: May 2014, travelled with family
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1  Thank 1Dad1Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

For the price that you have to pay, I really would not recommend staying here. Our room was tiny with a really low ceiling and was unbearably hot at night - what didn't help this was the fact that the window was half broken so you either had to have it open fully and flapping above your head all night in the wind or closed. The main issue with the b&b however is the obscenely rude and unwelcoming woman that runs the place. On arrival she was ok but when we later asked for some toilet roll as we had only been given one square left on an old roll (quite a small ask, I'd say) she rudely demanded to know how we had used ours already and started saying that we are "bossy, bossy, bossy. So bossy!". It's your job, lady! We asked nicely as well. The next day at breakfast we sat down and without addressing us at all she arrived with our previously requested Scottish breakfast. She didn't just arrive though, she came through shouting "move, move, move, MOVE. This is a hot plate, MOVE." I don't want her to burn herself but she could've used a towel under the plate and she didn't have to be so damn rude - I seem her treat anther couple of guests in this manner too, they commented on her rudeness as well. Her attitude the whole time was appalling. Honestly, to the nice man that owns the place, ditch that woman and find somebody else to represent your hotel.

  • Stayed: May 2014, travelled with friends
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Thank Lucybutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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