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“Really friendly staff! ”

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pentahotel Inverness
Ranked #21 of 34 Hotels in Inverness
Yorkshire, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Really friendly staff! ”
Reviewed 26 August 2014 via mobile

Stayed here just this week for business. The hotel is so modern and different to any other, such a nice relaxed atmosphere! Had dinner in the restaurant aswell and the food was really good! The staff were sooo friendly, you can really tell they enjoy their job - katie stood out to me being the only one to introduce herself which I thought was really nice of her! Will definitely be back!

Stayed August 2014, travelled on business
Helpful?
1 Thank Paaaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ina D, General Manager at pentahotel Inverness, responded to this review, 27 August 2014
Thanks very much for your great review - the team are delighted with the feedback, in particular Katie!

We really love the new 'pentalounge' and it’s great you share our view.

I hope you will visit us again soon.

Kind regards

Ina Davies, General Manager
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1,226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Glasgow, United Kingdom
Level 6 Contributor
139 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 24 August 2014

Stayed here last night and was very impressed. The interiors are very fresh and modern and the bar area very nice indeed. It was a little noisy when I opened the window at night, but it was Saturday after all. Reception staff were very friendly indeed.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mojorizing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ina D, General Manager at pentahotel Inverness, responded to this review, 25 August 2014
Many thanks for your lovely review and taking the time to share your experience.

We look forward to welcoming you back to the hotel in the near future.

Kind regards

Ina Davies, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 24 August 2014

We chose the Penta after extensive research as this was our first visit the Highlands of Scotland and we wanted to stay somewhere centrally located. Not only was it a good point for travel around the area but its location in the city could not be more central.
Liked the ‘lobby’ area – very modern and funky. Unusually no reception desk; just a bar where all administrative functions take place. The staff were really good; very helpful and informative and tried and succeeded in making our stay as comfortable as possible.
As we were travelling around we never ate at the hotel. Our bedroom only had a small pole to hang clothes on no cupboard but is only we suppose geared for short stay guests. It was large though and the bed was very comfortable.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dripadvisor2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ina D, General Manager at pentahotel Inverness, responded to this review, 25 August 2014
Thank you for sharing your experience, we really appreciate it.

Our team are delighted with the mention, we work very hard to ensure all our guests enjoy their time with us and its great to be recognised.

I hope your first visit to the Highlands will be one of many!

Ina Davies, General Manager
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Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2014

The hotel is beautifully designed, which is apparent from the minute you walk through the door. The rooms are simple but clean, comfortable and better than most. The restaurant does a killer burger, but most importantly the staff are attentive, warm and go above and beyond for their guests. All the staff were excellent but Paul was particularly helpful, helping us with luggage, moving rooms and finding parking - all of which made the world of difference after a long day travelling and working. I'll come back!

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Rosie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ina D, General Manager at pentahotel Inverness, responded to this review, 25 August 2014
WOW! Thank you for the fantastic review. We are so pleased you enjoyed your time with us.
Paul is delighted you mentioned him! Our team aim to provide excellent customer service and to be recognised for this is a great achievement.

We hope you will visit again soon to enjoy the pentaburger!

Many thanks

Ina Davies, General Manager
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Pershore, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
Reviewed 18 August 2014 via mobile

20th wedding anniversary trip and having married in Scotland, we wanted to be here for a low key and fun time. The hotel was great - easy going and alternative with simple (but spotless) rooms and good breakfasts. Mojito was heavy on the rum but hey - not complaining ;-) The central location means everything is an easy walk. Also for a busy hotel, the room was really quiet and the views over the river just lovely.

Stayed August 2014, travelled as a couple
Helpful?
Thank AnnieJac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ina D, General Manager at pentahotel Inverness, responded to this review, 25 August 2014
Dear Annie

Happy Anniversary! It was our pleasure to look after you during your stay.
Thank you for your lovely comments, we really appreciate you taking the time to share your experience.

Wishing you many more years to come!

Ina Davies, General Manager
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Dundee, United Kingdom
2 reviews
Reviewed 17 August 2014

Great hotel, with wonderful staff....especially the lovely receptionist. Relaxed and funky bar/restaurant area. Ideal location.....great breakfast.....comfy rooms.......clean. Cannot fault this wee gem of a hotel :)

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank mazie1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ina D, General Manager at pentahotel Inverness, responded to this review, 25 August 2014
I'm so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel.

We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests.

We do look forward to welcoming you back to our hotel in the near future.

Kind regards

Ina Davies, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thurso
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014 via mobile

Upon entering was wondering what was going on. Myself and my wife had travelled for best part of 4 hours on the train and were very tired - and could not help being irritated by the baby faced character who seen us but kept her face down at her computer without helping!! And when asking to be checked in she thought we were there for the bar. Not that big suitcases are a clue or anything. Ordering a drink after her stumbling through a check in I was disgusted at the Mai tai which I had ordered, made also by this receptionist with no personality. Kate was her name
I think - other staff were great though and made us very welcome - but first impressions last

Stayed June 2014
Helpful?
1 Thank ScottishHighlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ina D, General Manager at pentahotel Inverness, responded to this review, 25 August 2014
Dear Scottish Highlander

Thank you for reviewing our hotel and I'm sorry to hear your stay was not an enjoyable one.

We strive to provide our guests with the very best customer service and whilst we are by no means perfect we do work hard to improve and respond to any feedback, good or bad. Katie is one of our 'bubbly' team members, this is very of our character for her.

I do hope that if you would like to discuss this with me personally you would contact our hotel directly.

I do hope you will accept our apologies for the issues you encountered and I hope you will consider our hotel again in the future.

Kind regards

Ina Davies, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about pentahotel Inverness

Property: pentahotel Inverness
Address: 63 Academy Street, Inverness IV1 1LU, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#5 Business Hotel in Inverness
#9 Luxury Hotel in Inverness
#14 Romantic Hotel in Inverness
Price Range (Based on Average Rates): £
Hotel Class:4 star — pentahotel Inverness 4*
Number of rooms: 90
Official Description (provided by the hotel):
From our beautifully central location on Academy Street, pentahotel Inverness is your perfect base for a perfect stay in the capital of the Scottish Highlands. Shops, attractions, historic sites and the knockout northern beauty of our landscape are all here, waiting for you. And of course there’s no escaping the famous Nessie, our rarely spotted but very important local celebrity. You never know, he might be staying with us at the same time as you. Autograph opportunity… ... more   less 
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Also Known As:
Ramada Encore Inverness Hotel Inverness
Pentahotel Inverness Scotland

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