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Vacationer572864

Not good for their word

1.0 of 5 bubblesReviewed 14 Apr 2024
We booked a Family Deluxe Room with 3 beds, and arrived to find that they had overbooked and didn't have this room available. The man behind the counter offered, at no extra charge, two rooms with two beds each, which was fine. The next morning, the woman on duty charged me for two rooms and basically accused me of lying when I recounted what happened at check in. Additionally, the tv in the room was perilously perched on a bureau just barely wider than the tv legs and was not secured to the wall. Needless to say, it tipped over and almost fell on my 3 year old. No one seemed to care if she was ok or not. For their careless tv placement, I was charged for a new tv. Our one room, one night stay turned into an over $700 ordeal! Stay away!
Date of stay: April 2024
Room Tip: Stay at one of the other lodging establishments close by instead!
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviews (905)
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Traveller rating
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1 - 6 of 905 reviews
Reviewed 3 April 2024

My sister and I stayed here for 2 nights last week, everything was first class.
Comfortable beds and bathroom well equipped.
The staff were amazing so friendly and helpful, from the managers to all staff in dining room, reception and all others.
Can't wait to return!!

Room tip: Helps to have a car as not on a bus route to city centre but not far in a taxi.
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank joanmaclennan46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 March 2024 via mobile

I have just stayed at this hotel for a business trip with a colleague. The hotel staff were very accommodating and helpful, room very nice, restaurant excellent. Only fly in the ointment is the lounge bar service was very slow to wait 20 minutes for a beverage is poor.

Date of stay: March 2024
Trip type: Travelled on business
Thank 885stewarth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2024

A lovely hotel for a wedding, staff we very attentive, food was lovely, breakfast was really good - the rooms were lovely and beds very comfortable. Only downside was in the rooms I found that trying to find a plug to charge electronics, then another for hair dryer, i could only really use one the two that were on the dresser i couldn't get the plugs in and those that had lights plugged in were too small to plug things in. (Small thing but when so many things need charged not ideal)

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Lynne1912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2024

We arrived after flying in overnight. We had an excellent lunch in the lounge before heading to our room. The room was well appointed, comfortable with an excellent shower. We had a great evening meal followed by a spectacular breakfast the next morning. The stay was great value. All the staff were friendly, attentive & efficient. We have stayed a number of times over the years and the standards remain excellent

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Hercules R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager , General Manager at Macdonald Drumossie Hotel, responded to this reviewResponded 12 February 2024

We really appreciate you taking the time to review your recent stay with us. It is great to know the standard is as expected each time.
We look forward to having you stay with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2024 via mobile

Lovely hotel, very clean and well maintained. Dog friendly. Stayed for 4 nights, incredibly comfortable. We couldn’t find anywhere better locally for food! Good selection with beautiful food! Nice little garden at the rear, plenty of parking. Friendly and welcoming staff. Good connections locally for days out.

Date of stay: February 2024
Trip type: Travelled with family
Thank Jodie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager , General Manager at Macdonald Drumossie Hotel, responded to this reviewResponded 12 February 2024

Thank you Jodie for your 5 star review!
Hopefully we can welcome you all back again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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