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“Great Offering”

Heathmount Hotel & Restaurant
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Ranked #59 of 271 Restaurants in Inverness
Certificate of Excellence
Cuisines: Scottish
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 8 January 2014

Great evening with great food and great service. Highly recommend a visit to the Heathmount Hotel for any occasion.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Glayva532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heath99, General Manager at Heathmount Hotel & Restaurant, responded to this reviewResponded 10 January 2014

Dear Guest,

Thanks for your kind review. We are pleased that you enjoyed our service. We are well suited for most occasions given that we have a restaurant, lounge bar and public bar. We look forward to welcoming you back some time soon.

Best regards,


Jonny Ross.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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135 - 139 of 188 reviews

Reviewed 8 January 2014 via mobile

Menu Is not extensive but the food is tasty and well presented.
Good value for money, staff are lovely and attentive even though they are busy.
Cocktails are awesome. Definitely going back. Xx

    • Value
    • Atmosphere
    • Service
    • Food
Thank angelwings70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heath99, General Manager at Heathmount Hotel & Restaurant, responded to this reviewResponded 10 January 2014

Dear Guest,

Thanks for your kind review. We look forward to your return visit.

Best regards,


Jonny Ross.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013 via mobile

Today 23/12/13 I met with old school friends for lunch. Our friend had to pay a deposit for this booking as apparently it would be very busy. When we arrived there was one other group in the restaurant so goodness knows why this had to be done. After the meal which to be fair was very tasty we were presented with the bill they hadn't removed the deposit from the balance! They also refused to refund the ten pound deposit for two people who weren't able to make it even though the restaurant was informed of this over a week ago. Then to our absolute disgust we received a phone call once we had left to tell us the staff had forgotten to give us a bottle of prosecco that our friends fiancé had kindly paid for and left for us to enjoy with lunch!!! The manager then had to barefaced cheek to ask if we could come and get it!!! Will not be returning to the heathmount anytime soon. So glad we decided that the £20 they kept was to be their tip!!!!

2  Thank Mhorven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heath99, General Manager at Heathmount Hotel & Restaurant, responded to this reviewResponded 24 December 2013

Dear Guest,

Thank you for taking the time to post this review, which is not entirely factual. Good news that you enjoyed your food at least! It would have been helpful if you had contacted your colleague (F.D.) for a full understanding of our phone conversation prior to posting. You might be interested to find out about the action we have taken to rectify the situation. There was no request made to return for the bottle of wine. The lady was given the option of a refund or to collect the wine, if it was convenient for her to do so. It is very unfortunate that none of the staff serving you read the note instructing to serve your table wine once seated. For this we are truly sorry. I understand that you, or some of your party, are regular guests at the Heathmount. Hopefully you can appreciate that this was an honest mistake. I have exchanged emails with your colleague, who has apologised for misunderstanding me and stated that there was no way for me to know your whereabouts at the time of my call.

We do request a non-refundable deposit of £10 per guest during the festive season. We did have a significant number of bookings in place on the day which you dined. Most of which cancelled due to the extreme weather we are experiencing. It is impossible to quantify the volume of trade potentially declined on days when the restaurant is fully booked. Hence the reason for the deposit being non-refundable. Some establishments choose to charge the full cost of a meal for each guest who is unable to keep their booking. We do not. I can understand how any grievances your party had regarding the deposit were amplified when it was not deducted from your bill. Once again, please speak with your colleague about our actions following your departure.

We are of course very sorry to have upset you to the extent that you saw fit to post this review. Hopefully you will find some peace once you are in position of the facts...

Sincerely,


Jonny Ross.

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Reviewed 22 December 2013

Very relaxed atmosphere in the restaurant.
Execellent choice for dinner on the menu.
My wife is vegetarian and there were many good options. The bean cakes she took were excellent.
The manager helped me to choose a beer from their good selection

Thank HaLoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heath99, General Manager at Heathmount Hotel & Restaurant, responded to this reviewResponded 24 December 2013

Dear Guest,

Many thanks for your kind review. Some of the local ales which we serve are an acquired taste, so a wee taster is often a good place to start. We hope to welcome you both to the Heathmount again soon.

Best regards,


Jonny Ross.

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Reviewed 15 December 2013

We had our Christmas party at the Heathmount this year, and I have to say the food and service was great (despite it being a really busy night) - the only problem we had was that the tables were a bit close together, so a few of us had drinks spilled onto our coats on the back of our chairs.

The bar service was also really good, and the disco had a real variety of music, so something for everyone - if only my shoes had been more comfortable...

    • Value
    • Atmosphere
    • Service
    • Food
Thank InverSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heath99, General Manager at Heathmount Hotel & Restaurant, responded to this reviewResponded 16 December 2013

Dear Guest,

Thank you for your kind review. The disco nights have been a raging success so far, with the DJ playing requests and getting everyone involved. It's a shame about your coat. We do offer to store guests coats in our rooms in an attempt to try to stop spills and trips. We have a great team of staff here and we're all well versed in the service of large groups of diners during Christmas at the Heathmount. It's great to hear that the quality of service was not affected by the high level of trade during your visit.

Sincerely,


Jonny Ross.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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