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“Good value for money” 4 of 5 bubbles
Review of Holiday Inn Express Inverness

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Holiday Inn Express Inverness
Ranked #12 of 34 Hotels in Inverness
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good value for money”
4 of 5 bubbles Reviewed 3 September 2012

I have stayed here twice now while on holiday it is good value for money with clean rooms. This hotel is a great place to base yourself out of for exploring the surrounding area if you have a car. If you do not have a car it is very difficult to get to. Staff are all very friendly and helpful.

  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emairihutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy M, General Manager at Holiday Inn Express Inverness, responded to this review, 5 September 2012
Thank you very much for your review and we are all glad that you have enjoyed your stay with us
Kind Regards
Cathy Macleod
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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767 reviews from our community

Traveller rating
    225
    365
    137
    33
    7
See reviews for
183
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Hamilton, United Kingdom
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 17 August 2012

Stayed for one night, average sized room but more than met our needs. Decent location for the city centre of Inverness and the surrounding tourist attractions.

There is no restaurant within the hotel but at one end of the car park is a pub/restaurant that is reasonably priced and serves good food throughout the day.

The breakfast within the hotel is basic and the organisation of it was a little hectic, but again met our needs.

If would go back to this hotel for a business trip or a short stay trip. Not sure I'd use it as a holiday hotel.

  • Stayed August 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank weeyin83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy M, General Manager at Holiday Inn Express Inverness, responded to this review, 21 August 2012
Glad that you found our hotel to be what you were looking for and thank you for you comments
Regards
Cathy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverwijk, The Netherlands
Level Contributor
124 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 14 August 2012

A good choice when in Inverness. The city is a 10 minutes straight forward drive, there is a large shopping area with a good size cinema nearby. The hotel itself is clean, great parking space and a restaurant across from it.

The rooms are typical Holiday Inn Express: spacey with all the usual stuff like the firm/soft pillows. Breakfast is hot and cold with eggs and sausages. On both mornings we ate in, customers burned a roll and toast to a smoking crisp, once setting off the fire alarm. I was disappointed the staff didn't speak to the woman, just turned of the alarm and let us sit in the burn smell.

One word of praise: Karen. She worked both days we were in and she was attentive, cheerful and interested in me as a customer. She embodied what I feel Holiday Inn (Express) as the brand stands for. She really made my stay more pleasant and made me feel good as a customer. When I return to a Holiday Inn, it will be partly because of her.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Toekook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy M, General Manager at Holiday Inn Express Inverness, responded to this review, 21 August 2012
Thank you for your comments, it is through our guests that we realise where we are communicating appropriately and where we lack sometimes. I have passed on your good comments concerning Karen and she is delighted that she was able to help and make your stay more enjoyable
Regards
Cathy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
Level Contributor
4 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 13 August 2012

We like this hotel chain and recently stayed in the Express one in Poole but were surprised by what we got here. We paid more for our stay in Poole so we thought we will get a nice breakfast too, averaged-size rooms, airconditioning, wi-fi and flat screen TVs. For 30% more, the rooms were way smaller, our room on the second floor was so warm (summer time), TV was ancient and the breakfast was a very unpleasant experience. There were masses of people all not queing to get their toasts, eggs always run out, hardly any pastries left. The tables were also not wiped clean and not cleared quick enough for the next batch of people to enjoy.

When I dropped something under our lumpy bed, checking it made my skin crawl as there were alcohol bottles, candy wrappers and whatever previous occupants have left there.

The only good thing was that the people working there were friendly.

Room Tip: Choose a room away from the hi-way.
See more room tips
  • Stayed August 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Imelda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy M, General Manager at Holiday Inn Express Inverness, responded to this review, 21 August 2012
Thank you very much for your comments all of which have been discussed with our team.
Regards
Cathy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 10 August 2012

I stayed at the Holiday Inn Express for 5 nights and was very happy with the level of service I received. Staff were helpful, friendly and courteous. The standard of the rooms is very good, well decorated and excellently maintained. Breakfast is buffet style and the standard of food is very good. The hotel is well situated for the airport and city of Inverness itself. I would happily stay here again but I think it is up there with the 'big boys' in terms of price and one could conceive of a restaurant or spa even at those prices.

  • Stayed August 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seanog_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy M, General Manager at Holiday Inn Express Inverness, responded to this review, 21 August 2012
Thank you for taking the time to wrtie a review about our hotel and I am glad that the hotel did meet your needs while staying with us
Regards
Cathy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fife
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 9 August 2012

Booked in for one night as part of our visit to the Highlands. Found the room very clean, very quiet and comfortable enough for one night. A fold down bed settee is for kids, but you make that up yourself as hotel policy....... probably because the room is barely big enough to accommodate two double beds. The other issue for me was the lack of free WiFi, except in the rather sterile lounge area. For the price paid, this seems stingy to say the least.... and doesn't match up to the competition. Breakfast is a passable affair with some limited hot offerings, and toast, cereal, etc. If I was using this hotel for business, the place might stack up.... but if you are traveling as a family, my advice is to stick to one night tops and not at high season rates.

Stayed August 2012, travelled with family
Helpful?
Thank ChazAFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy M, General Manager at Holiday Inn Express Inverness, responded to this review, 21 August 2012
Thank you for your comments and I am glad that you and your family enjoyed your stay
Regards
Cathy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Spring Island, Canada
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 1 August 2012

We stayed here because it was a Holiday Inn Express. It was okay. The room was standard, clean, staff were okay. It was over priced. Much much more expensive than any HIE I have ever stayed in. It was a Rockness weekend so probably the issue.

There was an issue with the internet.

I would stay again if it was half the price, but not at the going rates.

  • Stayed June 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AngieK-SSI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy M, General Manager at Holiday Inn Express Inverness, responded to this review, 3 August 2012
Thank you for your review and I am glad that you enjoyed your recent stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Inverness

Property: Holiday Inn Express Inverness
Address: Stoneyfield, Inverness IV2 7PA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#11 Business Hotel in Inverness
#15 Romantic Hotel in Inverness
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Inverness 3*
Number of rooms: 94
Official Description (provided by the hotel):
Enjoy a warm welcome at the comfortable Holiday Inn Express Inverness hotel, 6 miles from Inverness Airport and 1 mile from Inverness city centre. Green surroundings make the modern Holiday Inn Express Inverness a pleasant base for your trip. Relax with homely touches such as free wireless Internet. We're 1 mile from Inverness city centre and close to the A96, with ample complimentary parking. It's a short taxi or bus ride from Inverness Airport to the hotel and you can reach Stirling and Perth via the nearby A9. Invite up to 30 people to seminars in Holiday Inn Express Inverness' meeting room, which overlooks the countryside. Delegates can relax in the breakout space and enjoy a business lunch prepared by our friendly staff. Visit companies in the Inverness Business and Retail Park next door. Enjoy your own snacks in our sociable Great Room and choose from the daily complimentary breakfast buffet which features a continental selection and hot items. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Inverness Hotel Inverness
Holiday Inn Inverness
Holiday Inn Express Inverness Scotland

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