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“Small changes needed”

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Holiday Inn Express Inverness
Ranked #12 of 34 Hotels in Inverness
Certificate of Excellence
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Small changes needed”
Reviewed 29 March 2014

Group of very loud men were put in the room next to us, obviously thinking we would be ok with this as we are young ourselves. Music on at 2:30 and 6am, knocking doors and shouting very loudly ! No staff come to look around to make sure this isn't going on.

Apart from this incident the bed is amazingly comfortable, good tv and great sleep due to blackout curtains. The room is modern but the old blue curtains do not do it any favours looks wise. Breakfast good, could be more choice for hot breakfast this was just links, egg and beans.

Cleaner knocked on door after we had been out for 5 hours and asked if we wanted our room done with a very glum face, to this I said what she wanted and replied no.

Small changes would make this place a lot better

Room Tip: Double room good but shower room needs more attention paid to dirt in shower
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug463, Front Office Manager at Holiday Inn Express Inverness, responded to this review, 31 March 2014
Thank you for your feedback. All comments are passed to the team to enable us to improve service.

We hope to welcome you back to the hotel in the future.

Regards

Doug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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799 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
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English first
Glasgow, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 March 2014

Great service and fantastic accommodation . we seem to have hit the spot with the finding of this hotel .

The full hotel was clean , modern and everything that we required . The lady who check us in welcoming , very nice and well mannered and gave us enough information . The two lady's in your breakfast team also well mannered and helpful .

I had the best night sleep ever in a hotel .

It was fantastic to find such great accommodation for the family .

Keep up the good work !

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulene123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug463, Front Office Manager at Holiday Inn Express Inverness, responded to this review, 28 March 2014
Thanks for your kind words. All comments are passed on to our team who will be delighted to know you enjoyed your stay.

We hope to welcome you back in the near future.

Regards

Doug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
Reviewed 25 March 2014

Stayed here for one night. The hotel was very clean and the staff where very friendly and helpful. The free breakfast was really nice with a good selection to choose from. The room looked like it had been recently refurbished as the décor made the room fell fresh. Would book again if I am back in that area

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StewartR92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug463, Front Office Manager at Holiday Inn Express Inverness, responded to this review, 28 March 2014
Thank you for your kind comments. We're glad you enjoyed your stay & particularly that you liked the results of our recent refurbishment.

Hope you see you back again soon.

Regards

Doug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oban, United Kingdom
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 20 March 2014

We were warmly welcomed on arrival - nice friendly staff who got us booked in very easily.
Rooms were excellent - spotless and very well appointed. We enjoyed a concert in the town and returned to a night cap in the modern comfy bar. The Bar area doubles efficiently in the morning as a great breakfast room and we were well fed with a free breakfast.

Smashing selection of continental style food for the girls and Sausages and Scrambled eggs for me. No hurry - very relaxed then off for a Saturday in the shops.
Great stay - I have been on business, this was pleasure - both are recommended !

Room Tip: All rooms are excellent in my experience..
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benderloch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug463, Front Office Manager at Holiday Inn Express Inverness, responded to this review, 24 March 2014
Thank you for your kind words. All feedback is passed on to our team & it always delights them to hear when a guest has enjoyed their stay. We hope to welcome you back to the highlands in the near future.

Regards

Doug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
172 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 March 2014

We visit Inverness several times a year to see elderly relatives and therefore spend a fair number of nights in Inverness. Having stayed in most of the other "budget accommodation" establishments like Travelodge and Premier Inn, I have to say that the Holiday Inn Express is our favourite! If you book well in advance, and taking the free breakfast into account, the overall cost compares favourably with other establishments.

The rooms are very clean and comfortable and the bar/restaurant area is a reasonable place to relax in the evening.

My only (minor) criticism is regarding the breakfast. Whilst the quality of the fare is very good, the layout of the breakfast servery is shambolic, and people with plates of food cut across each other's paths to get to the tea/toast/cereal etc. But that's a minor gripe from someone who doesn't like mornings......

Room Tip: A room to the rear of the building means you can't hear traffic on the Inverness to Aberdeen roa...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geo-0131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug463, Front Office Manager at Holiday Inn Express Inverness, responded to this review, 24 March 2014
Many thanks for your kind words. We're glad you enjoyed your stay & hope to welcome you back in the near future.

Regards

Doug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkcaldy, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 March 2014

we got a good price, rooms were clean, pleasant staff, location is great- next to retail park with Tesco. 10 min from city centre. Best thing about the hotel was that there was a communal area with a microwave so you could heat food, and obviously free wifi and breakfast are an additional extra. overall good experience with our 2 year old son

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SSHK84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy M, General Manager at Holiday Inn Express Inverness, responded to this review, 18 March 2014
Really happy that you and your family enjoyed your recent stay and that you enjoyed the free wifi and breakfast. The microwave in the front area of our hotel certainly enables our guests to enjoy being able to take in their own food and prepare it. We hope to see you all again soon
Kind Regards
Cathy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kinlochleven, United Kingdom
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 March 2014

Stayed for three nights mid week. Clean, and tidy. Efficient, and friendly staff.

Breakfast was simple but does what is needed. Close to amenities and not to far from city centre.

Free WiFi so that is a pus as well.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brett F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy M, General Manager at Holiday Inn Express Inverness, responded to this review, 18 March 2014
So glad you enjoyed your recent 3 night stay with us and that you found the free wifi within our hotel to be a plus for your stay

Kind Regards
Cathy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Inverness

Property: Holiday Inn Express Inverness
Address: Stoneyfield, Inverness IV2 7PA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#11 Business Hotel in Inverness
#15 Romantic Hotel in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Inverness 3*
Number of rooms: 94
Official Description (provided by the hotel):
Enjoy a warm welcome at the comfortable Holiday Inn Express Inverness hotel, 6 miles from Inverness Airport and 1 mile from Inverness city centre. Green surroundings make the modern Holiday Inn Express Inverness a pleasant base for your trip. Relax with homely touches such as free wireless Internet. We're 1 mile from Inverness city centre and close to the A96, with ample complimentary parking. It's a short taxi or bus ride from Inverness Airport to the hotel and you can reach Stirling and Perth via the nearby A9. Invite up to 30 people to seminars in Holiday Inn Express Inverness' meeting room, which overlooks the countryside. Delegates can relax in the breakout space and enjoy a business lunch prepared by our friendly staff. Visit companies in the Inverness Business and Retail Park next door. Enjoy your own snacks in our sociable Great Room and choose from the daily complimentary breakfast buffet which features a continental selection and hot items. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Inverness Hotel Inverness
Holiday Inn Inverness
Holiday Inn Express Inverness Scotland

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