This was a total disappointment. We stayed there for one night. One of our worst stay ever and we do travel a lot. The hotel reviews I consulted in different sites prior to our stay did not at all match the experience we had in this hotel. While The hotel location is good, the hotel is in bad need of renovation. When we first got to the room (third floor with no elevator) we found the room filled with flies, never seen so many flies in a hotel room. The staff argued that this was because they left the window open. I had to chase the flies and ask for a spray before we go to bed! The room in general looked very old and the furniture very tired. The bedding was horrible, both mattress and pillows were extremely uncomfortable. We couldn't sleep! At around 1:30 am, I went downstairs to try to talk to someone to see if we can change the room, no one was available and the main door was locked. The bathroom was very old and not clean with hair in the bath. Needless to say that we decided not to use it as the whole bathroom looked dirty. In the morning, I complained to the manager about the bedding and the room in general, to my surprise he argued that this was because we booked the last room available and it was a standard room and not one of their premium rooms!. I am not sure how does this excuse the horrible night we spent and how it justifies the price we still had to pay for the room. The Hotel manager's attitude was not friendly and even arrogant, not at all customer oriented. For breakfast, we wanted to be seated on a table next to the window and we asked if they could clean the table for us as it was just used by other guests who left. They asked us to wait for few minutes until they clean the table, we waited for 10 minutes with no one calling for us. I went back and inquired when the table would be ready, they finally called us back and to my surprise the table was dirty, they just placed new cups on the dirty table. We just left the restaurant with no breakfast, packed and left the Hotel as soon as we could. Terrible experience, among our worst hotel stays ever.
- Official Description (provided by the hotel):
- A 17th century Baronial mansion; lies in 20 acres of lawns and magnificent woodlands; only yards from the sea and 3 miles from Inverness. ... more less
- Reservation Options:
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- Also Known As:
- Bunchrew Hotel Inverness
- Bunchrew House Hotel Inverness, Scotland