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“Pre xmas lunch”

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Glenmoriston Town House
Ranked #14 of 34 Hotels in Inverness
Amsterdam
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pre xmas lunch”
Reviewed 25 December 2011

very cosy,
great food fantastic service lovely comfy and cosy dining room and lounge bar
well stocked bar friendly staff.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank lanzlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (196)
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Malmo, Sweden
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 9 December 2011

Was in Scotland for combined worktrip and holiday dec 2011. Was reccomended to the Glenmoriston and stayed there for a night.
The check-in was nice and smotth, and the bar and restaurant looked very nice, and quite four-star...
Only problem is, the rest didn´t even live up to 2+ standard. Hadn´t checked tripadvisor before, so i wasn´t really prepared for the room 11 standard, with a bathroom, impossible for taking a shower in, a door that was hard to get in to, because of the firedoor(!) that was in the way. The non functioning five pound wifi, the moist-damaged walls, the cracked bathroom floor and the general, rugged, seventies youth hostel-feel of the halls, corridors and stairs, didn´t help either, together with the lack of elevator, the time it took to find room 11 (since no one was there to help and the roomdoor was hidden behind the firedoor, and the grumpy, depressed waitress at breakfast (a sloppy, tasteless and nohearted breakfast by the way) makes me feel sorry for the people living in hotels with less than the four stars The Glenmoriston wears.

I did sleep ok, though, and the view and location are superb.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rune A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chorley, United Kingdom
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 6 December 2011

Choose the hotel for a long weekend and was not disappointed. Had seen some of the reviews on here and was a bit dubious. Found the hotel to be excellent and a fantastic location on the banks of the River Ness. Staff were very helpful and friendly. A very good breakfast plenty of choice and a first class restaurant. A well stocked bar which is always a plus. Just a few minutes walk into the city centre and lots of excellent restaurants to choose from in the city. Would definitely return to this hotel and recommend.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AED123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 November 2011

I am on a cross Scotland vacation with my husband and have recently stayed for two of the most unpleasant nights of my entire visit.This is not a four star hotel. It is a bed & breakfast with a need for great improvement. Reception is uneducated about Inverness as a whole and it seems like quite a bother for them to serve their customers. There is no lift so guests most carry their luggage up three flights of stairs with no offer of help from staff. The waiter in the bar was very unfriendly and disappeared for 30 minutes after serving us our first drink, probably hoping he would find us gone and not have to work anymore that evening.Housekeeping is very loud in the morning and can be heard gossiping and complaining about other staff. This is not the way I like to wake up in the morning on a holiday..No hot water, these things happen but was never fixed nor did we get a room transfer. The breakfast was cold and greasy with very little selection for such a high room rate. Wifi didn't work nor did I receive a refund. I asked to speak with a manager about my concerns but there was no manager on duty. Absolutely shameful! Their website is misleading and I will be contacting authorities to investigate this business as I believe they should be stripped of their four star rating.

Room Tip: According to other reviews a river side view is best. However I was never given this option.
See more room tips
  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bonnie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 9 November 2011

I had stayed at this hotel two years ago and had a wonderful experience however, this time it did not deliver the same as the last time. We managed to pick up a cheap flash deal on booking.com but room 21 was at the back of the hotel and although the room was small it was of a high quality although what we did not realise that there was an adjoining building which must have housed the heating boiler and there was a constant drone all night.

We ate in the brassierie and were subjected to a good 15mins of staff moving tables and chairs about when we arrived. Our starters were ok but the mains were not very good and I mentioned this to the staff who said they would tell the chef but that was all that happened - no appology or offer of something else. I was unwell after the meal and as a result could not stomach breakfast, we checked out and the receptionist did not even ask if we had enjoyed our stay. At the entrance there were glasses overflowing with fag ends which looked terrible.
I wrote to the hotel when we got back in an attempt to improve their customer service but they have not even replied - says it all!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kilbride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 October 2011

A previous reviewer (26/09/11) has mentioned the infamous Room 11 - make sure you avoid it! Sloping ceilings on both sides, overcrowded with 2 rather saggy double-beds, no space to stand up in the bath et c.
The evening meal was very good but the breakfast was meagre and greasy.
We had asked for feather-free bedding if possible because of my wife's asthma. We did not get this and no mention was made of our request when we arrived. It might have been impossible for the hotel to comply with our request but I suspect nobody bothered to think about it.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sithean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 October 2011

This is the worst hotel I have ever stayed in. On arrival, cold and wet, we were given the key and told to find the room ourselves. The room was freezing cold and dark. It would not have taken much to have a radiator on so it was warm when we arrived.

Dinner in the brasserie - terrible service, long waits, staff rushed and appeared completely out of their depth. Ordered a morning newspaper which never arrived. Same problem with waiting to be seated and served at breakfast.

On checkout we queried the charges on our bill. The receptionist insisted we owed ten pounds more but could not produce any receipt or bill to prove it! Then she insisted on taking our number but we never received a call.

Unpleasantly surprised as this hotel has good reviews in the Rough Guide. Hideously overpriced at £195 for a one night stay in a cold room overlooking the car park and service ranging from nonexistent to downright rude. Very very disappointing.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abidavis86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Glenmoriston Town House

Property: Glenmoriston Town House
Address: 20 Ness Bank, Inverness IV2 4SF, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Business Hotel in Inverness
#7 Luxury Hotel in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Glenmoriston Town House 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Glenmoriston Town House Inverness is a stylish four star deluxe property on the banks of the River Ness, perfectly located within the heart of the capital of the highlands it provides an impressive contrast to the cities more traditional hotels. Experience unparalleled luxury in one of our 30 stylish bedrooms, designed with comfort in mind and boasting heavenly beds, delicious duvets, fluffy towels and luxury toiletries not to mention the impeccable service you'd expect! The hotel encompasses the finest in Scottish culture with luxury and style and provides an ideal base for those who wish to explore Scotland's abundance of unique landmarks. The Glenmoriston Town House is conveniently just twenty minutes from Inverness Airport and only ten minutes walk from the city main line station. Great food and wine are very much entwined in the Glenmoriston Town House experience and we offer an exceptional restaurant. For a memorable culinary experience, visit our chic and stylish Contrast Brasserie. In addition, the hotel's destination Piano Bar offers Scotland's finest whiskies from over 250 distilleries and our mixologists are constantly developing the most wonderful cocktails to tantalise even the most demanding taste buds. The Glenmoriston Town House will ensure a quality stay whether business or pleasure. Just over 3 hours from Edinburgh or Glasgow it is the perfect property for any number of occasions, be it family get together, sporting holiday, romantic escape, or just a break away from it all. ... more   less 
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Also Known As:
Glenmoriston Town House Hotel Inverness
Glenmoriston Town Hotel
Glenmoriston Town Inverness
Glenmoriston Town House Inverness, Scotland

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