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“excellent stay”

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Glenmoriston Town House
Ranked #14 of 34 Hotels in Inverness
Certificate of Excellence
Brussels, Belgium
Level Contributor
75 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“excellent stay”
Reviewed 2 December 2012

stayed here for two nights, very clean and modern rooms. the hotel is located in a typical town house, very comfortable and cosy. you almost feel like you are at home. the staff is extremely friendly. Nice bar and restaurantes with incredible food. Breakfast was lovely! I can only recommend this place, 5min walk to the centre of Inverness. Free wifi. The only downside is the roomwalls are quite thin so you can often hear your neighbours next door or noise in the hall. The bathrooms are quite small but clean, practical and all amenities you need!
will come back here!

Room Tip: ask for a room with view onto the river.
See more room tips
  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelling006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Glenmoriston Town House, responded to this review, 5 December 2012
Dear Guest,

It is truly wonderful to read that you enjoyed your time with us and we hope to see you again very soon.

With all good wishes,

Jonathan McConnachie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
  • Dutch first
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English first
Elgin, United Kingdom
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 November 2012

Stayed for one night with my partner while visiting Inverness to see a show. The hotel itself you cannot fault, apart from a few minor issues: One of the lights in our room had a very cracked and damaged lightshade, this doesnt affect anything with the room but just makes it look a little untidy. In the morning the shower took quite a while to heat up and the pressure wasnt very strong either - this may be down to the fact everyone will be showering at the same time to make the 8am-10am breakfast. This, I thought, could be extended a little longer - its quite an early rise if you've been out the night before. But, the breakfast was lovely. We just went for a nap again afterwards! Other than that, it was flawless.

Also, the bed is one of the most comfortable beds Ive ever slept in. So so nice!!

The Piano Bar has to serve some of the best cocktails I've ever had. The mojito's are fantastic, I could easily sit and sip on them all night. The setting of the Piano Bar is fantastic too, such a great little place to sit and have a quiet drink.

Overall, a brilliant stay. Will definitely be going back!!!!!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DerekDavidson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Glenmoriston Town House, responded to this review, 27 November 2012
A huge thank you for your review. I am delighted that you enjoyed a lovely break with us at The Glenmoriston Town House. Our Piano Bar is a great feature of the hotel and I am delighted you had the chance to enjoy a cocktail or two, and thank you for conveying this to other travellers!

I was happy to read that you enjoyed a great nights sleep courtesy of our deep sleep beds, yes I have to agree they do offer superb comfort and its a comment which we regularly enjoy.

Your point regards the lamp shade has been escalated to our maintenance team and has since been replaced, and furthermore the breakfast comment has been forwarded to our Food & Beverage Manager, that said we are always more than happy to serve breakfast in bed to those who wish to linger a little longer!

I do hope to welcome you back in the near future, and please review our website when you are thinking of returning as we have some excellent promotions that may suit.

Kind Regards,

Jonathan McConnachie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort William, Scotland, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 November 2012

Stayed 1 night with my partner in a deluxe double room in the main hotel building. Bedrooms & bathrooms are finished to a high standard. The only down point to the room was that you could hardly see the TV if you were lying in bed. The only other down fall is that the walls are very thin as you can hear your neighbours clearly! Ours decided to clatter about and leave the bathroom fan on all night so that was unfortunate. Breakfast was lovely!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 November 2012

Lovely hotel, Located very close to town centre but peacful with good views accross the river ness. Breakfast was very good, with a wide variety to chose from. Staff couldnt have been nicer. The first room we were given was fairly cold, when we mentioned to the receptionist she was more than helpful and moved us into a better room straight way - no fuss.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Glenmoriston Town House, responded to this review, 27 November 2012
A huge thank you for your review. It is wonderful that you found the award wining Glenmoriston Town House Hotel a good experience, and I am especially pleased that you found our team to be so friendly and accommodating, as I firmly believe this is what makes our hotel such a special place to stay in Inverness.

I do hope to welcome you back in the near future,

Kind regards,

Jonathan McConnachie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunfermline, United Kingdom
Level Contributor
158 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 9 November 2012

I stayed here for one night: someone else booked the hotel for me so I was unsure as to what to expect. It was late afternoon when I arrived and I found a little difficulty in finding my way to the hotel, what with one way streets and the darkness. However I eventually made it and was impressed by the hotel.
I was allocated a room at the rear of the hotel so the view was less than striking but that didn't matter as it was dark and I couldn't see much anyway. The room was of a fair size with a small circular table and two mini armchairs. The bed was extremely soft - I don't normally like soft beds! - but I slept like a log, it was so comfortable. The bathroom was adequate and had a walk in corner shower.
I had dinner in the Brasserie restaurant where the service was excellent. The food was well cooked and particularly well presented though the quantity was on the mean side. I had a slight complaint but it was rectified without any fuss.
The hotel sits by the side of the river so the location is good. In addition it is but a short stroll to the town centre so it is very convenient. All things considered, a very nice hotel and one which I would definitely use again.

Room Tip: For a view over the river you need to ask for a room at the front.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fifer_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Glenmoriston Town House, responded to this review, 27 November 2012
Many thanks for your lovely contribution.Your praise of the welcoming, helpful nature of our team, the quality of our bedrooms, and of the food offering in our award wining 3 AA Rosette restaurant, we do strive to deliver seamless, perfect service.

We do hope that you return to visit us again, and enjoy the beautiful setting and great hotel we have on future occasions,

Kind Regards,

Jonathan McConnachie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
171 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 7 November 2012

Visited 1 night on business and wished I was staying longer. This hotel is in a beautiful setting on the banks of the Ness. I arrived late after flying in from Manchester. It was so peaceful, calm and tranquil and with the lights in the trees it made it quite perfect, even romantic. Pity I was alone!

This is a boutique style of hotel, the standard of which I was pleasantly suprised to find here in Inverness. The furnishings were lovely and this is the first time I have seen a filter coffee maker in a bedroom; nice touch.

The bar/restaurant is fabulous, even though I only had time for 1 glass of very nice red wine. The staff were smart, friendly and genuine.

My Scottish breakfast was great and made a great start to my working day. I would recoment this hotel to anyone staying in the area and I will look forward to returning myself.

Room Tip: Well a room with a river view would be well worth paying for
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Glenmoriston Town House, responded to this review, 9 November 2012
Thank you for taking the time to tell us about your stay with us at The Glenmoriston Town House. I was delighted to hear how much you enjoyed all aspects of your stay with us and that you were able to enjoy a good glass of wine before bedtime!

I do hope you will return very soon to try our award wining dining.

Best wishes,

Jonathan McConnachie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 November 2012

We booked 2 nights at this hotel as part of our honeymoon tour of Scotland. I booked direct with the hotel and told them that we wanted a nice room overlooking the river as we were celebrating. When handed the key at reception, we were told we were in the annexe. Our room was indeed overlooking the river, but was a little on the small side, with the tea/coffee making utilities in the wardrobe. Our first breakfast was typical hotel fare, but I asked for poached egg on toast and got 2 eggs but only one slice of toast! The eggs were cooked perfectly though. That night we ate out.
On our second night we chose to eat at the hotel as the weather wasnt good, even though, after getting ready we still had the walk from the "annexe" to the main hotel in the rain. Our meal was very good, and cooked well. The evening deteriorated rapidly after we went back to our room by a private party that was taking place in the annexe. There was a live band playing but had been assured that it would finish around 11pm. At 11.30pm we called reception to complain and the manager came over to stop the noise. The band stopped playing to be replaced by piano playing and singing till well after midnight. Breakfast the next day was a nightmare as the chef had only turned up 10 minutes earlier and the staff, although they had done their best, were run ragged. Poached eggs that morning were actually closer to hard boiled! When paying the bill, we did tell reception of our terrible night, and the manager came to talk to us. He was more than understanding and did credit us with one nights stay. He had only been there 9 days and I hope that he can sort out the small failures of this hotel. This hotel has the ability to be so much more. I wish the manager all the best. Thankyou for being so understanding - a rare thing in this customer service mad world.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorraine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Glenmoriston Town House, responded to this review, 20 December 2012
Dear Guest,

As you know, we were deeply sorry that we did not meet your expectations when you stayed at The Glenmoriston Town House and would again like to offer our sincere apologies for some of the unfortunate “mishaps”

I am delighted to hear that we partly resolved your dissatisfaction by way of a credit of one nights stay and as you can see from many other responses I have given publically our main goal is to provide exceptional service experiences and to create memories that last.

When we occasionally get it wrong we always do everything to put it right. I hope that we succeed in your case.

Best wishes,

Jonathan McConnachie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Glenmoriston Town House

Property: Glenmoriston Town House
Address: 20 Ness Bank, Inverness IV2 4SF, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Business Hotel in Inverness
#7 Luxury Hotel in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Glenmoriston Town House 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Glenmoriston Town House Inverness is a stylish four star deluxe property on the banks of the River Ness, perfectly located within the heart of the capital of the highlands it provides an impressive contrast to the cities more traditional hotels. Experience unparalleled luxury in one of our 30 stylish bedrooms, designed with comfort in mind and boasting heavenly beds, delicious duvets, fluffy towels and luxury toiletries not to mention the impeccable service you'd expect! The hotel encompasses the finest in Scottish culture with luxury and style and provides an ideal base for those who wish to explore Scotland's abundance of unique landmarks. The Glenmoriston Town House is conveniently just twenty minutes from Inverness Airport and only ten minutes walk from the city main line station. Great food and wine are very much entwined in the Glenmoriston Town House experience and we offer an exceptional restaurant. For a memorable culinary experience, visit our chic and stylish Contrast Brasserie. In addition, the hotel's destination Piano Bar offers Scotland's finest whiskies from over 250 distilleries and our mixologists are constantly developing the most wonderful cocktails to tantalise even the most demanding taste buds. The Glenmoriston Town House will ensure a quality stay whether business or pleasure. Just over 3 hours from Edinburgh or Glasgow it is the perfect property for any number of occasions, be it family get together, sporting holiday, romantic escape, or just a break away from it all. ... more   less 
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Also Known As:
Glenmoriston Town House Hotel Inverness
Glenmoriston Town Hotel
Glenmoriston Town Inverness
Glenmoriston Town House Inverness, Scotland

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