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Royal Highland Hotel
Ranked #19 of 36 Hotels in Inverness
Reviewed 5 June 2014

We spent two nights at this lovely hotel as part of our Shearings tour Hebrides Adventure. As you walk into the lobby you are immediately taken back to Victorian Britain The wonderful staircase is a dream and you could just imagine ladies in ball gowns walking down. Apart from the wonderful architecture the hotel is very well appointed and we had a very comfortable room with a great bathroom. The food in the 'Ash' restaurant was very well cooked an piping hot and the breakfast was great everything you could possibly want to start the day. Loved this hotel and will go back again.

Room Tip: Our room was a twin (room 115 to the rear of the hotel so was very quiet), with an entrance vestibul...
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  • Stayed: May 2014, travelled as a couple
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Thank Holidayspend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
culcabock, Front Office Manager at Royal Highland Hotel, responded to this reviewResponded 7 June 2014

Thank you very much for the kind comments which is being shared within the entire Team Royal Highland - retaining the old world charm of this Heritage property while offering modern services and amenities had always been a challenge and we all feel rewarded when kind comments as yours come up - thanks once again and we look forward to welcome you again.

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1,109 - 1,115 of 1,882 reviews

Reviewed 3 June 2014 via mobile

I stayed here on 2nd June on business. I thought it woukd be a nice change from holiday inn etc. The website looked great. In reality its an old building with no air con. I went to dine in the Ash restaurant where it was full of tour bus dinners. I had the goats cheese salad and chips. The chips weren't cooked through and the goats cheese was covered in a tub of onion marmalade and inedible. I did complain and all I got was "ok sorry". Location great but I won't rush back.

Stayed: June 2014, travelled on business
1  Thank Janette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this reviewResponded 5 June 2014

Thank you for taking time for the review - we have noted your comments for suitable remedial action and while we would confirm that we do high end group tours,we would look forward to welcome you again.

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Reviewed 3 June 2014

I visited Inverness on Sunday 1st of June followed by a day of teaching and long journey home so couldn't wait to get a good nights sleep. When booking I though oh, this hotel looks rather grande and it's location fantastic.

On arrival the hotel looked rather grand especially the dramatic foyer when you walk in...that's about when it all ends. The hotel has the typical signs of wear and tear that a place of this age does, however past the main foyer it was rather dated.

On check in I was given my room key which in itself rather vintage with a huge tag which is really irritating when your out and about. It's about the size of my palm with a tiny key attached.

My room was pretty nice and clean which was fine. The problem was that my room...105 is situated on the first floor and facing the high street. You'd appreciate it maybe busy as it's the city centre.

The window which is single glazed and vibrates when anything stops at the traffic lights didn't act as much of a sound barrier. Across the road you have a taxi rank so you end up hearing all the local taxi gossip. The hotel itself was about as hot as Rome on a summers day, I had to check that the heating wasn't on.

So I had two choices to make, either have the window open and be kept awake by the noise outside, or keep it closed and have the same fate and feel like I'm living on mercury.

After a few wines and my overpriced chicken balmoral that was about as dry as an Egyptian flip flop in the restaurant downstairs, I thought maybe I would sleep. The bed was about as firm as a prison bead and that included the four boulder pillows which again made everything the little harder to drift off.

I ended up getting about two hours sleep, which wasn't great for the £91 price tag. I ended up reading reviews on trip advisor at 4am and realised many others had suffered the same fate.

In the morning I went down for breakfast which to my surprise wasn't included in the price, I then paid £10 to have the privilege to eat a load of dry over processed food which was tasteless. When asking for a receipt was a nightmare as no one seemed to know what the hotel procedure is, when asking for a recipe to it felt like front of house was doing me a favour.

Just to add on the subject of food, I also ate in the Ash hotel restaurant. The floor was absolutely filthy with other peoples food and once again the service wasn't great. I walked in and was greeted like a being from outer space.

One last pointer, you get no phone reception in the hotel and again need to pay for the privilege to use the hotel wifi! Acceptable at a budget hotel, no somewhere like this!

All in all, for the total £130 price tag which included dry food, two hours sleep in one of the most uncomfortable bed's, in the hottest, noisiest hotel rooms I have ever stayed in I wouldn't be staying again, avoid at all costs!

Stayed: June 2014, travelled on business
5  Thank Jon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this reviewResponded 5 June 2014

Thank you for taking time for the review - we have noted your comments and while we would like to apologise for any inconveniences caused, however, we would like to assure you that a majority of our guests take back with them a pleasant stay experience and we would definitely hope that you will come back again and give us an opportunity to serve you .

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Reviewed 1 June 2014

We stayed in the Royal Highland for 2 nights during a recent visit to Inverness. It has lots of character and reminded us of Hogwarts in Harry Potter with a lot of halls going in various directions. It does not have moving stairways but the lift is small and slow, and not helpful for someone in a hurry. We usually walked down the 3 flights of stairs to the lobby. The lobby is quite luxurious with comfy furniture, and you can order from the adjacent bar and restaurant and be served there. We had drinks and a delicious dessert one night. The staff is very friendly and accommodating, and our room was very nice, and had apparently just been updated. It had a small kitchen with a washer that saved us from having to find a Laundromat. The breakfast is served in a large dining room, and there is a very large choice of menu items, both hot and cold. The hotel appears to be a popular stop for coach tours etc. but the service does not suffer. The hotel is right downtown and within easy walking distance of attractions and many restaurants. Wi-Fi is spotty in the rooms but works fine in the lobby.

  • Stayed: May 2014, travelled as a couple
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2  Thank CFofLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this reviewResponded 3 June 2014

Thank you very much for the kind review and we hope to welcome you again.

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Reviewed 1 June 2014

We stayed in the Royal Highland Hotel for two two nights 27 and 28 May 2014. The hotel is in a very central location next to the Station and the major shopping centre Eastgate.
We were warmly welcomed by the Reception staff and given room 114 on the first floor. The room was very comfortable with two single beds, coffee and tea with biscuits.The room over looked a quiet lane however at 1200 midnight we were awakened by the Bar staff dumping and smashing bottles into a skip next to our room.
We eat in the hotel ASH Restaurant where the quality and price was excellent however the service was poor. The staff gave you the impression that they did not enjoy their job and portrayed a very cold welcome and never smiled. This continued at Breakfast each morning where a buffet was served. We went down at 0830 to find the food was bland and looked as though it had been there for a long time. There was also a help yourself coffee/tea machine which did nothing to improve our thoughts on the hotel.All in all this was a very disappointing stay especially after we had read a few good reviews of the hotel.
During our stay we looked at other hotels and have seen one that we will book shortly. Sorry Royal Highland but you let yourselves down on this occasion

Room Tip: Ask for lower level floor not over looking the lane
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  • Stayed: May 2014, travelled as a couple
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1  Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this reviewResponded 3 June 2014

Thank you for taking time to post the review. We have noted all you points and corrective action wherever necessary will be initiated. We would like to reassure you that a mjority of our guests usually go back witha pleasant stay experience and we would hope to welcome you again.

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Reviewed 28 May 2014

We stayed for 2 nights b&b with a voucher we had bought from eBay, it was excellent value, the hotel is quite grand with a sweeping staircase, great location right next to station but no noise disturbance. Breakfast was buffet but you could order extras like kippers,smoked haddock etc with no extra charge.Coffee was lovely.Shower was fab really powerful all very clean. Staff were friendly and helpful. Would recommend at the right price. A lot of big coach parties stay here but not an issue.Parking is limited outside but free on the side of the hotel and there are plenty of car parks around. Good location to travel around to loch ness,Ben Nevis, fort William, moray firth etc.

  • Stayed: May 2014, travelled as a couple
    • Value
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Thank chabja1510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this reviewResponded 30 May 2014

Thank you for the kind review and we look forward to welcome you again.

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Reviewed 28 May 2014

Very friendly staff,,nice big clean rooms ,,breakfast was a very plenty full and a very good choice ,,location was next to Inverness station but no noise from trains,,,read reviews after I booked a 2 night stay and must say had a few bad reports but it's value for money and think some people expect 5 star treatment for 3star tariff ,,,no problems to complain about anything,,,,

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Kev B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this reviewResponded 30 May 2014

Thank you for the kind review and we look forward to welcome you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Highland Hotel

Address: 18 Academy Street, Inverness IV1 1LG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 36 Hotels in Inverness
Price Range: £56 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Highland Hotel 3*
Number of rooms: 86
Official Description (provided by the hotel):
The Royal Highland Hotel is the oldest hotel in the centre of the Highland capital, Inverness. In 2000, the property was carefully restored, retaining its unique character associated with the bygone age. As soon as you enter the hotel you will appreciate this. In the foyer the grand staircase, the inspiration for the Titanic's staircase, leads to the 84 spacious refurbished bedrooms - all with very high ceilings. The decor is rich with traditional furniture and deep colours. The rooms all have soft furnishings and antique style furniture. The excellent bathrooms are generally medium to large in size. For over 151 years, the hotel has been looking after travellers from all over the world. Perhaps its popularity stems from the fact the hotel is a grand place to stay. Large bedrooms, large lounge areas, quiet meeting rooms, good food, prime location and friendly staff all play their part. All local amenities close to hand, but within a 5 minute drive you are out into the dramatic Highlands. Lochness is only 7 miles from the hotel. ... more   less 
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Also Known As:
Royal Highland Inverness
Hotel Royal Highland
Royal Highland Hotel Inverness, Scotland

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