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“Fantastic!” 5 of 5 bubbles
Review of The Waterside Hotel

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The Waterside Hotel
Ranked #17 of 34 Hotels in Inverness
Edinburgh, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic!”
5 of 5 bubbles Reviewed 8 April 2014 via mobile

I had my wedding reception at this hotel and could not have more praise for everyone at this hotel. From Nicole Manson the GM and Charlene to the staff behind reception and the bar and restaurant helping with the planning and prep everything went so well without a hitch, every single one of my guests that also stayed at the hotel had nothing but praise. Recommended 1000 times over just for the staff.
The rooms were clean comfortable I personally stayed in two different rooms (111 and 126) 126 being the honeymoon suit, STAY IN THIS ROOM it is GORGEOUS! We will definately be staying here again. Thank you so much

Stayed April 2014, travelled as a couple
Helpful?
Thank RonaMairead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterside1819, Owner at The Waterside Hotel, responded to this review, 14 April 2014
It was a huge pleasure to cater for your wedding and to look after a lot of your overnight guests. We are delighted they all enjoyed their experience here and we look forward to welcoming back the Mr & Mrs..........
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554 reviews from our community

Traveller rating
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    91
    51
    28
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
Grampian, Scotland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

We stayed for 2 nights on 4 & 5 April and found The Waterside to be a very good 3 star hotel. The rooms are clean and comfortable and very reasonably priced. We had our evening meal in the restaurant which was excellent. The menu offers a wide range of choices from bar meal style food to fine dining options. There is something for everyone. The staff are extremely pleasant and helpful. We would definitely recommend this hotel to anyone visiting Inverness.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rossco_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterside1819, Owner at The Waterside Hotel, responded to this review, 7 April 2014
Thank you for your complimentary review. Our team work very hard to try to please all our clients. We hope to welcome you back another time.
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Aberdeenshire, Scotland
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 April 2014

We stayed at this hotel on 28-30 March along with another couple. We picked this hotel because of it's central location (5 mins walk into the middle of Inverness City centre) & the fact it was right on the River. We were on an a deal which included 2 nights B&B & 1 Dinner (& we could pick the night). Our rooms were actually in Felstead House as the hotel had a wedding on Friday night & they thought that guests not attending the wedding might prefer quiter rooms. The rooms were in a converted Victorian mansion right next to the hotel, they were of reasonable size & they looked like they had recently been decorated. there was a double bed, dressing table, 2 chairs & a shelf where the complimentary tea/coffee facilities were placed along with a kettle. There were 2 doors off the room , one contained an ensuite Toilet / Shower room, the other was a walk in cupboard with Shelves & hanging space. The bed was firm , but very comfortable as it had a mattress topper. The deal gave a £28 allowance against the a la carte menu for Dinner. The men had Haggis spring rolls as a starter with nice trimmings & a lovely sauce, the ladies picked the Camembert with herbs the middle of which was still cold, but the waitress came & returned with hot melting cheeses within 5 minutes. For mains the Ladies had Chicken wrapped in Serrano Ham with a nice sauce & the men had venison medium rare with a Madeira sauce. We really enjoyed the meal as it was something different, very tasty beautifully presented & so filling we hadn't room for desserts so had coffees instead. The restauarant was a conservatory overlooking the river & for those with their backs to the river they had installed a mirror along the opposite side of the room so you got the reflection from the river. Breakfast both mornings was again a treat, a buffet table with rolls, bun, cereals, yoghurt, fruit, cheese & juices & the waitress came & took orders tea / coffee / toast & cooked breakfasts done to order. To sum up really nice 3 star hotel, comfy rooms, good shower, friendly helpful staff & great food in the middle of Inverness. I think the mark of hotel is if something goes wrong eg cold camembert or when we went to checkout we discovered we were charged for all the meals , probably our fault as we hadn't specifically said when we entered the restaurant we were on a deal. In each case the staff sorted it, with a smile so refreshing. Will we use this hotel again? resounding Yes.

Room Tip: If they offer you a room in Felstead House don't worry they are every bit as nice as the rest of...
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  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Brocher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterside1819, Owner at The Waterside Hotel, responded to this review, 7 April 2014
Thank you for your complimentary review. Our team work very hard to try to please all our clients. We hope to welcome you back another time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muir of Ord, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 1 April 2014

I would just like to say that my daughter had her wedding here on the 28/03/14 and I would recommend this hotel. Nicol Manson and his staff were fantastic we had the most beautiful day and it was all down to the hotel and there staff .Thank you all once again.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Miranda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterside1819, Owner at The Waterside Hotel, responded to this review, 2 April 2014
Thank you very much or your kind and complimentary review. My team and I try very hard to please all our clients and it was a pleasure to look after you.
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London
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

My wife and I stayed the last weekend in March, only for the one night, as we left our son with the in-laws so we could have an evening out!

Check in was fine and friendly, the receptionist explained there was a function on at the hotel, and that our room (104) was directly above the function. This was not a problem, as we had planned an evening out so would not be bothered by the noise!

Our room was lovely, overlooking the river ness, bed was fine and the room was clean. All the standard amenities were there, so more than adequate for our 1 night stay.

We popped down to the bar for a quick drink before our booked High Team in the hotel restaurant. A pint of very average guiness and a small glass of Pinot was just short of £10, which was a bit of a surprise!

We then had our High Tea, which was very nice, my wife loved her veggie lasagne, my fish was huge, far to big for the plate, it was lovely, although a bit greasy. The cakes after were nice, although we had to have a doggie bag as after the main was not much room for anything else!

We were planning on having a couple of drinks at the bar before heading off into town, but decided against this, as the prices and quality of drink was not the best.

Breakfast was fine the next morning, cooked to order which was nice.

All in all a lovely stay, staff were great, just would not use the bar again, with many other hostelries close by, would go elsewhere for drinks!

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barnetrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterside1819, Owner at The Waterside Hotel, responded to this review, 2 April 2014
Thank you for taking e time to post a mainly complimentary review. We are surprised at your dis-satisfaction with drinks quality as we thoroughly clean our beer pipes weekly and the beer cellar is refrigerated as is the point of delivery - including Guinness. Our wines are carefully selected for their quality against price and talking of prices we know that our prices are competitive within our market sector in Inverness. We do hope you will return again.
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Thurso, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 30 March 2014

Really clean and fresh room, bathroom spotless. Excellent breakfast with friendly staff and nice restaurant. Liked the mirrors on the wall in the restaurant which meant the guests with their backs to the window could look out too.
Only downfall was the wall between 107 and 109 is so thin you can hear every word, felt the need to whisper. No view from our room.

Room Tip: Need a room on front of building for best view
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterside1819, Owner at The Waterside Hotel, responded to this review, 2 April 2014
Thank you for posting a complimentary review. Sadly, when the hotel was built they did not have the foresight to build rooms mostly with river views but we do have some cracking superior rooms with that and more.We look forward to you coming back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 28 March 2014

Stayed in the hotel last year, had a great stay every thing Was fine, service was excellent, the bar man and waitresses were really attentive and made us fell really welcome, what a change on our recent visit!!! And for the worse! Staff were terrible and the food was truly awfull. Defenetly will not be back again

  • Stayed March 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Alec1233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterside1819, Owner at The Waterside Hotel, responded to this review, 2 April 2014
We regret very much that you seemed to like nothing about your recent visit. Fortunately, your opinions do not reflect those of the vast majority of our clients.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Waterside Hotel

Property: The Waterside Hotel
Address: 19 Ness Bank, Inverness IV2 4SF, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#18 Romantic Hotel in Inverness
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Waterside Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
Beautifully and centrally located on the river Ness banks, The Waterside Hotel offers comfortable accommodation, very friendly staff and outstanding cuisine. Management at staff will help you plan your stay in Inverness making sure you make the best of your stay in the capital of the Highlands. Inverness city centre, Eden Court Theatre, Saint Andrews Cathedral and The Ness Islands are all within 5 minutes walk from the hotel. Loch Ness is 8 miles away. ... more   less 
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Also Known As:
Waterside Hotel Inverness
The Waterside Hotel Inverness, Scotland

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