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“Lovely staff!”

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Mercure Inverness Hotel
Ranked #28 of 34 Hotels in Inverness
Glasgow
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely staff!”
Reviewed 13 February 2014

From start to finish, the staff could not be more helpful! From needing directions to the hotel, to checking lost property after the trip, they were so lovely and happy to help! The hotel is lovely inside (the outside doesn't do it justice!) and the river view rooms are worth the extra. Would definitely recommend it!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review, 1 March 2014
Dear Guest
Thank you very much for taking the time to review your stay with us, I am delighted that you enjoyed your stay and our team will also be pleased when your comments are shared with them.
I hope that we can welcome you back in the future.
Kind regards
Fraser Peterkin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (342)
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Scotland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

I have stayed here several times now and will be coming back again for a valentines weekend. The rooms are spacious and done to a high standard, with decent sized flat screen tvs. The staff are always very friendly and helpful. The location is perfect as looks onto the river and is right next to the shops and restaurants. The pool and jacuzzi area are also very nice, so dont forget your swimming costumes :) Only thing i cant really comment on yet is the food as i tended to eat out. I did have some wine in the bar and the prices were quite reasonable.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lala746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review, 11 February 2014
Dear Guest
Thank you for taking the time to review your recent stay with us, I am delighted that you enjoyed your stay and hope that we can welcome you back in the future.
Kind regards
Fraser Peterkin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 9 February 2014

The location of the hotel is great and the staff are excellent. The hotel is long overdue a makeover. The rooms in general are a decent size but try and get a room facing onto the river. The biggest reason for this is the sound proofing between the street and the rooms is non existant. Once the pubs and clubs come out you will hear every conversation, every drunken shout etc etc, once the clubbers go home the bin lorries arrive. Get a room facing the river and get a decent nights sleep.

Room Tip: Get a room facing the river
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quinn281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review, 11 February 2014
Dear Guest
Thank you for taking the time to review your stay with us, I appreciate your constructive feedback, we do have a lengthy list of work planned for Hotel and have already started some of this.
I hope that you will stay with us in the future and see the changes we are making as we try to improve our service.
Kind regards
Fraser Peterkin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 February 2014 via mobile

Stayed here for the weekend and we really enjoyed. We stayed in a privilege room with river view. Was lovely and clean. Bed was VERY comfy.
Great location and would stay here again no probs. food in the bar was of a good standard as well.
Staff where extremely helpful.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Brian7381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review, 5 February 2014
Dear Guest
Thank you for your great review after staying with us, we really appreciate your feedback and are delighted that you enjoyed your stay. We have recently replaced and upgraded our beds with very positive feedback so far, I look forward to hopefully welcoming you back in the future.
Kind regards
Fraser Peterkin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 February 2014 via mobile

A great shame as this hotel could e brilliant. The food is tasty, the staff are brilliant and friendly and the rooms are nice. What let's it down completely is the horrible noise coming from some dross bar across the street. Incredibly noisy and the windows do nothing to sort it. Sadly the bar homes most of its drunken old fools out in the street so most of the noise goes on til quite late. If I were the hotel, I would get the bar to sort it out. Until then I sadly won't be coming back.... Really shame as the hotel is nice... But the neighbours are Too noisy!!!

Stayed February 2014, travelled on business
Helpful?
1 Thank MrEMan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review, 5 February 2014
Dear Guest
Thank you for taking the time to review your stay with us, I appreciate your feedback and apologise that your stay was marred by noise from a neighbouring venue. I will use this feedback as we continually try to improve our service.
I hope that we can welcome you back in the future, maybe try a riverside room next time?
Kind regards
Fraser Peterkin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 February 2014 via mobile

The location is great, it is situated right in the heart of Inverness, with all the shops and amenities you could need, plus a lovely river to the back of the hotel.

The rooms are a good size, clean and modern. Plus they are quiet, despite being so central. The only slight downside was that the tea / coffee was never replaced, baring in mind we were there for 3 days.

The actual hotel is modern with a good gym and swimming pool facility.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank lorna f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review, 5 February 2014
Dear Guest
Thank you for choosing to stay with us and for taking the time to review your stay. I appreciate your feedback and I will share this with our team.
Kind regards
Fraser Peterkin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Inverness Hotel

Property: Mercure Inverness Hotel
Address: 33 Church Street, Inverness IV1 1DX, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 34 Hotels in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Mercure Inverness Hotel 3*
Number of rooms: 118
Official Description (provided by the hotel):
Choose the Mercure Inverness Hotel situated in the heart of Inverness' vibrant city centre on the bank of the River Ness, with the bustle of the thirving shops and local nightlife right on the doorstep. You can't get more central than this! ... more   less 
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Also Known As:
Ramada Inverness
Inverness Ramada
Mercure Inverness Hotel Scotland

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