As a regular boarder in the Inverness area I booked in here for the first time due to demand elsewhere. This was the most expensive room I have been charged in the area.
Cracking location wasted on the hotel. The fabric of the building was awful and some housekeeping standards were very poor.
On plus side the bed was comfy and the staff service was pleasant, particularly on reception.
My room was on the 5th floor. The bath was ancient and dirty. I wasn't in best mood on reaching my room having had the lift doors open to be greeted by 2 wet floor signs, 3 buckets of water, a wet carpet smell and water running through the roof which continued all evening. Not a mention or warning of this from anyone.
I considered contacting reception but on checking Tripadvisor realised that every other negative comment is met with defensive excuses by a management team conspicuous by absence during the stay. I felt embarrassed for the many tourists whose stay in this beautiful city may be tainted by a stay at Mercure.
I will be sharing my photos with the hotels head office.
- Official Description (provided by the hotel):
- Choose the Mercure Inverness Hotel situated in the heart of Inverness' vibrant city centre on the bank of the River Ness, with the bustle of the thirving shops and local nightlife right on the doorstep. You can't get more central than this! ... more less
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- Also Known As:
- Ramada Inverness
- Inverness Ramada
- Mercure Inverness Hotel Scotland