We booked into the Mercure as a bit of a treat whilst spending a few days travelling the highlands with my partners family from New Zealand. We had booked 2 double rooms for 2 nights and were looking forward to exploring Inverness from a city centre location. The room we were given was absolutely tiny with a double bed pushed up against the wall so it was difficult to climb in and out of bed at night without waking my partner. The bathroom was also very small and the plumbing made a hell of a racquet at night......and the toilet bubbled continuously.
I asked at reception if it was possible to move to another room for our second night and luckily we were moved......the size of this double room didn't even compare to the tiny room we were in the previous night so I'm unsure how the hotel can advertise double rooms which are so different and charge the same price!? Apart from the noisy seagulls this room was fine......much more space and a bigger bed!
We went for dinner in the restaurant which didn't have much of a menu......the portions were small and the steaks weren't served with the peppercorn sauce that was advertised on the menu and the salads had no dressing. I informed the waitress who didn't do anything about it!
The hotel breakfast was ok......the usual continental and hot breakfast.....a bit pricy at £10 per head but lots of it so I won't complain about that!
I also think that he car parking should have been included in the room rate as what use is a hotel in the highlands without a car park!
I'm usually not one to complain but thought this hotel could do with a bit of a shake up as the Mercure is a fantastic brand that is being let down by this one hotel.
- Official Description (provided by the hotel):
- Choose the Mercure Inverness Hotel situated in the heart of Inverness' vibrant city centre on the bank of the River Ness, with the bustle of the thirving shops and local nightlife right on the doorstep. You can't get more central than this! ... more less
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- Also Known As:
- Ramada Inverness
- Inverness Ramada
- Mercure Inverness Hotel Scotland