I have stayed at this hotel a couple of times a year for many years and it is a nice hotel with pleasant staff. Unfortunately they have let the mattresses on the beds deteriorate to such an extent that they are now unacceptable. Any stuffing that they may have had has gone and they are now just a collection of springs. They have remedied this with mattress toppers. I was in room 009, which had a view of a flat roof with extractor fans and air conditioning units. The bed was the same as the others in this part of the hotel except that both mattress and topper were stained. I only noticed this at night when it was too late to complain, however I told the receptionist as I checked out and she said that she would inform housekeeping. I find it difficult to believe that housekeeping were unaware of the condition of this bed and I consider it totally unacceptable that the hotel expect guests to sleep on it.
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- Also Known As:
- Kingsmills Hotel Inverness, Scotland