I tried to book a two night stay online in the kingsmills, close to Raigmore, for my wife to stay in while I was in hospital. On the calendar displayed on the website, there was a £69 sunday night special B&B rate available as well as the £125 saturday night, if I picked a 2 night stay it would not include the Sunday B&B offer, but a dearer price of £250. I phoned the hotel from the hospital and the person at the desk "sorted" it, £10 dearer than online, to include the Sunday B&B. I was discharged from the hospital early so instead of cancelling the night in the hotel, up to 6pm according to online, I decided to use the chance to have a relaxing night in what my wife told me was a lovely room. I informed the front desk that I would be staying the night and was told it would be an extra £10 for breakfast, I said that the"Sunday Night" offer was for up to 2 persons staying in the room. She said no, I would have to pay, as there were other people waiting at the reception and to save any hassle, she paid the extra £10, she had already paid in full on arrival.
We chose to dine in the bar for dinner, I asked when ordering if it would be ok to charge to the room, as my wife was told on arrival she could, or pay as I had the money in my hand, no problem to charge sir was the answer. We ate our food which was lovely then went out for a walk. On arrival back in our room the phone rang, it was someone saying that her hotel account had been closed and she would need to go down to pay. She went back down to reception and they knew nothing about the problem? They contacted the bar and found it was them that phoned. I think totally over the top for a £30+ bill that could easily be sorted out on check out.
I have found the Kingsmills to be one of the poorest hotels I have stayed in for customer service. Premier Inns/Express By HI are usually a last resort, I stayed in the Express by Holiday Inn while my wife underwent a hip replacement in Raigmore last year and I could not fault it, I wish I chose it this time for her to stay.
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- Also Known As:
- Kingsmills Hotel Inverness, Scotland