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“Expected Better”

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Glen Mhor Hotel & Apartments
Ranked #23 of 34 Hotels in Inverness
Scotland
Level 4 Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Expected Better”
Reviewed 8 July 2014

We have just returned from an overnight stay at this hotel, where we had paid just over £109 for a deluxe room on a B & B board basis.

First of all I would say that the location of this hotel was the main draw for us, and this did not disappoint. Walking into town only takes a couple of minutes, yet the street that the hotel is situated on is lovely and peaceful with beautiful views of the River Ness.

Our room was located in the main building and had splendid views of the River from the bay window. The room was a great size, but when I opened the bathroom door for a quick look I was extremely disappointed as it was old, tired and in dire need of updating. The bathroom is painted a horrible dark brown colour and the suite needs to be ripped out and replaced. There is no window in the bathroom (I know is not unusual) and no extractor fan, therefore ventilating the bathroom is impossible and the only solution for this is to leave the bathroom door open, with the bedroom resulting in becoming damp. The shower itself was pretty hopeless with next to no power, thereby not leaving us feeling very refreshed.

The bedroom appeared to have been recently 'decorated'. By this, it would appear to have had a quick lick of paint and new carpet. It is such a shame that the bed was not replaced at the same time. It was an old four poster bed that looked and felt like it was going to collapse the minute you touched it. Just breathing while in bed seem to cause noise which consequently meant that we had a very poor nights sleep.

The main bedroom is in dire need of a good clean. The first thing we noticed was the significant amount of cobwebs on the window frame, which looked like they had been there for some considerable time. There were stains on the chairs which is rather off-putting and the amount of dust on what appeared to be a new mirror was just inexcusable to note a few points.

The breakfast we experienced at the hotel was adequate. I had the kippers and my husband pipped for the Highlander breakfast. We were both happy with what we received and the service was both friendly and efficient.

All things considered we probably won't be returning to the Glen Mhor as we feel that we did not get value for money, and there is plenty other choice in this area of town which seem to fair better in the ratings.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Babsie21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 10 July 2014
I am sorry to hear of your disappointment and would like to add that this is not representative of The Glen Mhor Hotel.

The room you were allocated in is due for complete refurbishment in the autumn.... and this is the last one! Please bear in mind that we are market competitive and most part of the time cheaper than our competitor.

We will take the time to review the comments made and we will use your feedback as part of our on-going commitment to improve.
Yours sincerely,

Emmanuel M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Aberdeen, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 July 2014

The buildings were very tired and dated. We understand why the majority of photographs on the web site were taken in the evening. The room was small and cramped, decorated in various shades of brown (which was not inviting) and there was only one small mirror hidden behind the kettle. The riverside view was extremely disappointing and the fact we had to move furniture to look out the window in the first place should have told us to go to the nearest travel lodge. The list of hidden costs is amazing but the fact that they charge £3.85 for a bottle of water that you would have thought was complimentary definitely shocked us. After a night of sleepless discomfort, we headed to the restaurant for breakfast. After being seated at a particularly small table for 2, we both ordered the Highlander and were surprised to discover we had to make our own toast and fetch our orange juice from the buffet. Our breakfasts arrived and the 1 rasher of bacon that was overcooked on one side, 1 pork sausage, half a tomato, 1 mushroom, quartered and poached egg arrived swimming in a puddle of tepid water. I cannot find anything positive to say about our stay in the hotel and we will never be going there again. We intend to visit Inverness again but nothing could entice me to stay at the Glen Mhor Hotel again. NOT recommended

Room Tip: Stay anywhere but at the Glen Mhor Hotel
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yvonne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 8 July 2014
We were very sorry to hear of your disappointment on your last stay with us.
We will take the time to review the comments made and we will use your feedback as part of our on-going commitment to improve.
Yours sincerely,

Emmanuel M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Inverness hotels

Bletchley, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 7 July 2014

Loved the view of the river Ness so relaxing, we had good weather for touring the north of Scotland, and enjoyed the Glen Mhor Hotel . Our room was very clean, the staff are lovely very helpful. Breakfast was good, great place as a base we could get too most places from the hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pamela l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 8 July 2014
Many thanks for your very kind review.
We are glad you enjoyed your stay with us and look forward to welcoming you again soon.

With kind regards

Emmanuel M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 July 2014

Stayed one night , room was clean , hotel dated in need of upgrade, breakfast had very little choice no continental choice , we were served a rotten egg that was green inside, crockery was cracked and not clean, buffet toaster burnt the bread when toasted, service was poor at breakfast .
Highlighted this to the general manager who was very nice and understanding and had a lovely manner, this hotel location is excellent right on the river with spectacular views but sadly the dinning room for breakfast and the quality of the breakfast was very poor.

Room Tip: We had a room to the back of the hotel that over looked the right of the car park, was ok
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kurdish36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 8 July 2014
We were very sorry to hear of your disappointment on your last stay with us.
We will take the time to review the comments made and we will use your feedback as part of our on-going commitment to improve.
Yours sincerely,

Emmanuel M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 July 2014

We have just had a great day at the hotel to celebrate a wedding. As we were travelling a fair distance i asked if it would be possible to access our room early ,so as to get changed .We arrived at 12noon and our room was ready for us,The reception staff were great, with nothing too much trouble for them, from ordering taxis to greeting us on return from the wedding with umbrellas to shelter us from the rain. I did not get the girls names ,but im sure the management will know who was duty on 4/7/2014.
The service at the wedding reception was very good ,as was the service at breakfast the following day.
The cost of our stay i considered expensive, but seeing as it was a special treat ,we enjoyed it.
Iwould ask the management to sort out the persistant water hammer in Riverside, as it woke us many times during the night.
But despite that we enjoyed our stay.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annefos20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 7 July 2014
Many thanks for your very kind review.
We are glad you enjoyed you stay at the Glen Mhor Hotel. Congratulation again to the Bride and the Groom.. !
Please bear in mind that we are market competitive.... Rates can go up indeed in Inverness, specially in the summer.

We look froward to welcoming you again soon.

Best regards

Emmanuel M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 July 2014

Forget this place. The rooms are so small you can only pass between the end of the bed and the wall by shuffling sideways and, because there's also a tv screwed to the wall, leaning forward over the bed: a most bizarre arrangement. The bathroom in the room we had was without natural light and one of the two bulbs was out. The general feel of the place was cut-price yet the rate we were paying was high. Nevertheless we decided to stick with it as we were only there for one night.

Bad decision. The beds are of the type with a wooden upright at each end. There's 6ft at the most between the bed ends so if, like me, you're longer than that you won't be able to straighten out. I can tell you it's torture and you won't sleep. They must have had the beds specially made to fit into the small room as a full size bed would block it completely.

In the morning I complained (for the first time in any hotel, and before this I thought I'd stayed in some bad ones). The desk-sergeant said she'd have to speak to the manager but was "sure they'd be able to sort something out". What they offered was some paltry discount off any return stay. As if I'm a masochist.

I can tell you, whatever they offer you - if they say they'll pay you to stay - run away and go somewhere else, anywhere. It can't possibly be as bad as this place.

Room Tip: go to another hotel, no question, just go.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 5 July 2014
We were very sorry to hear of your disappointment on your last stay with us.
You would have expressed your disappointment on arrival, we would have done our utmost to accommodate your feelings.
We will take the time to review the comments made and we will use your feedback as part of our on-going commitment to improve.
Yours sincerely,

Emmanuel M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2014

we drove from edinburgh, glasgow and all the way up here. as we arrived, the reception is at the other side of the booked hotel. and the parking is at the other side as in the back. there is a restaurant within the hotel or part of it. and as we were staying there is this charity ball going for the senior citizen. the wifi passwords keeps changing everyday or we need to get it from the lovely receptionist. but the view was atrocious. there is this amazing looking river but we were put in this dark alley and yeah we had no porter to help us. the parking password is also a bit confusing. we went for a nice indian meal by the river. we are a family of seven. it was quite tiring going from one end to another. oh complimentary

Room Tip: do book the room with a view by the river
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mzarith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 5 July 2014
Thank you for taking the time to write a review.
70% of our rooms have a river view and would advise our guest to book a river view if you fancy a little treat...
We will take the time to review the comments made and we will use your feedback as part of our on-going commitment to improve.
Yours sincerely,

Emmanuel M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Glen Mhor Hotel & Apartments

Property: Glen Mhor Hotel & Apartments
Address: 7-17 Ness Bank, Inverness IV2 4SG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #23 of 34 Hotels in Inverness
Price Range (Based on Average Rates): £
Hotel Class:3 star — Glen Mhor Hotel & Apartments 3*
Number of rooms: 52
Official Description (provided by the hotel):
The Glen Mhor Hotel offers Victorian townhouses and apartments located on the banks of the River Ness, a 3-minute walk from Inverness city centre and a 15-minute drive from Loch Ness. Accommodation is divided between 8 charming Victorian town houses (please advise reception if you have a building preference). Many rooms have wonderful views across the river to Inverness Cathedral and Eden Court Theatre Our in house bar restaurant - Nicky Tam's - offers a relaxed and casual atmosphere with a menu serving traditional Scottish food with the finest local produce, ales and premium spirits... The Ness Bank area is a charming conservation area in the city, set below the castle and opposite both The Eden Court Theatre and Inverness Cathedral. Glen Mhor is a 5-minute drive from the A9, 8 miles from Inverness Airport and a 10-minute walk from the train station. It is ideal for exploring Inverness and the surrounding Highlands. ... more   less 
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Also Known As:
Glen Mhor Hotel & Apartments Inverness, Scotland
Hotel Glen Mhor
Inverness Hotel Glen Mhor
Glen Mhor Inverness

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