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“excellant short break”

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BEST WESTERN Inverness Palace Hotel & Spa
Ranked #11 of 34 Hotels in Inverness
Certificate of Excellence
Orpington, United Kingdom
1 review
“excellant short break”
5 of 5 bubbles Reviewed 15 November 2013

Wonderful staff, great amenities, fantastic location and brilliant view over the river. I have stayed in b&b facilities closeby as thought they would be more personal, I was wrong! The service and comfort experienced far exceeded expectations. Excellant value for money, will definitely use again.

Room Tip: Request a river view
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, 18 November 2013
Dear Guest

Wow - thank you for posting such a wonderful review!

It's absolutely fantastic that you enjoyed your stay especially as you have stayed elsewhere before. We're all delighted you gave us the opportunity and that you were so impressed.

Thanks very much for the high praise of the team we have - they're all thrilled and it's always such a boost to receive such lovely feedback.

I hope you are in Inverness again soon - we'd love to have you back!

Many thanks again and kind regards, Della

Della Evans
Operations Support Manager
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (396)
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English first
Glasgow, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 11 November 2013

Spent a Friday night B&B at the hotel. The room overlooking the river was superb with a great view. The staff were very friendly. Breakfast was 1st class. Will try and book this hotel the next time we visit Inverness. Would highly recommend this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, 18 November 2013
Dear Guest

Thank you ever so much for posting such a lovely review!

We're all thrilled you enjoyed your stay so much - there's is no higher commendation than you choosing to return when you are next in Inverness so thank you.

It's great you enjoyed the breakfast we have to offer - the most important meal of the day! Also, I'm delighted you were able to enjoy one of the Riverview rooms we have.

I hope we can welcome you at the hotel soon - we'd love to have you back!

Many thanks again and kind regards, Della

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 November 2013

Hotel lovely, and spotlessly clean. All the staff are pleased to help with anything and and make you feel welcome, best food in any hotel i've been in . spa great and pool lovely warm, never busy. room was big, warm, and clean, bed was firm i had a great night sleep,room was to the back lovely and quiet.
the hotel was in a great location for trains or buses they where a 5 to 10 min walk away.shops 5min
So handy for a weekend away as myself and 9 friends found out .Definitly go back

Room Tip: if you want a good nights sleep the back of the hotel is best.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank catherine1168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, 18 November 2013
Dear Guest

Wow, what a lovely review! Thank you for taking the time to write it - we're all delighted you and your friends enjoyed your stay.

I'm very happy you found all the team to be so welcoming and helpful, that really means a lot to all of us. Also, it's great you found the hotel to be clean and that you had a good sleep and thanks for the high praise of the food you had.

We are in a fantastic location being so convenient for the transport links and the city centre.

I hope that if you are all planning another get together in Inverness you'll come and stay again - we'd love to have you all back!

Thanks again and kind regards, Della

Della Evans
Operations Support Manager
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Dornoch, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 November 2013

just stayed a night at the palace hotel inverness. Room 035. The bed was so comfortable and had a magic view over the river onto the castle and the light up bridge at night. Staff were so friendly, especially the fitness suite staff. A bit overrun at breakfast but we weren't in a rush. We only stayed the night but could have easily made it more. Chuffed at a great wee stay and will definitely be back.

Stayed October 2013, travelled with family
Helpful?
Thank sc00sh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, 18 November 2013
Dear Guest

Thanks ever so much for taking the time to write such a lovely review of your stay with us.

It's absolutely fantastic that you enjoyed your visit to Inverness and that you were able to take advantage of one of the Riverview rooms we have. Thanks also for the kind praise of the team we have, it's great to receive such brilliant feedback.

We all hope that we can welcome you back very soon and perhaps for a longer visit next time!

Thanks very much again and kind regards, Della

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elgin, United Kingdom
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 31 October 2013

I booked this hotel for its location for a overnight stay in Inverness. The hotel staff were very welcoming and very helpful throughout our stay. Our room was river facing and the view of the castle at night was fantastic. The room was very well appointed with two very comfortable Queen size beds, tea, coffee and water were all available in the room, the short bread went down well with a cuppa. We never heard any noises from pipes etc that a few guests have mentioned, in fact our room was very quiet. The only issue I had was that the room was quite warm, I enjoy a cold room for sleeping, and the quilt was probably a 12 Tog so I was over warm all night and did not sleep well, the in room information states that because this is a Victorian building there is no air conditioning. The wife on the other hand had a brilliant nights sleep, and commented on this in the morning. The breakfast buffet was very nice and had every thing you would expect, the sausages were particularly nice.
I would stay here again, it is an ideal location however if like myself you like a cool room for sleeping turn the radiator off before going out for the night.

Room Tip: The River View rooms at the front are worth paying extra for.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank H0ckeyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, 1 November 2013
Dear Guest,

Thank you for taking the time to write for your lovely comments.

Its great to see that all the departments have met your expectations and you had a thoroughly enjoyable stay here with us. I will show this to all the staff as they will be delighted to hear they have done so well.


Thank you again and we hope to welcome you back here with us again soon.

Kindest Regards

Lynika Müller
Sales Manager
BEST WESTERN Inverness Palace Hotel & Spa
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Aberdeen, United Kingdom
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

Stayed in a lot of hotels over the years, including 5 stars, this hotel was absolutely great.
Staff, great, room, great, spa, great, lounge area, great.
Wifi not all that great but hey, was there for a break not surfing the web.
Would go back 100% :)

Room Tip: 206, good space great bed
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, 30 October 2013
Dear Guest,

Thank you so much for your fantastic review about us.

We are so happy to hear you enjoyed your stay and I will pass the review on to all the staff, they will all be delighted that they have done so well.

We hope to welcome you back with us again soon.

Yours sincerely,

Lynika Muller
Sales Manager
BEST WESTERN Inverness Palace Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 28 October 2013

My fiancé and I have just came back from Inverness ,we stayed in the palace and I must say I wasn't impressed with our room!!! We booked a double room and got a twin room,the room wasn't anything like the photos on the internet,we could here the neighbours on both sides talking ,and the upstairs floor boards were very noisy , our room door kept banging every time someone went out the hall door !!!! But the staff especially the night porters they were fantastic !!!the location was good a stone thro away from the town and the spa was amazing !!!!

Room Tip: Pick a river view room ,everyone we spoke that had a river view said it was amazing!!!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heathermckenzie1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, 30 October 2013
Dear Guest,

Thank you for your comments and I am sorry to hear we were not able to allocate you to a double room.

If you would like to contact me directly so we can discuss further as I would like some more information on your stay.

I look forward to hearing from you.

Yours sincerely,

Lynika Muller
Sales Manager
BEST WESTERN Inverness Palace Hotel & Spa
sales.palace@miltonhotels.com
01463 223 243
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Property: BEST WESTERN Inverness Palace Hotel & Spa
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Official Description (provided by the hotel):
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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