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Best Western Inverness Palace Hotel & Spa
Ranked #11 of 34 Hotels in Inverness
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Ab Fab”
Reviewed 8 January 2014 via mobile

An excellent hotel with great facilities. The river view room i had was fantastic, not often you see a castle out your window! Relaxed and friendly atmosphere, good food and service. I'll be back. Would also be great for my family, so i think I'll bring them too!

Stayed January 2014, travelled solo
Helpful?
1 Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 19 January 2014
Dear Guest

Thanks ever so much for posting a review of your stay.

It's fantastic that you enjoyed your visit and that you would plan to return with your family - that's the very best we could hope for!

The view from the hotel is beautiful and I'm delighted you were able to enjoy it from one of the Riverview rooms.

Thanks for your kind praise of the team and of the food - I'm delighted you enjoyed the facilities we have to offer.

I hope you can make your return visit very soon - we'd love to have you back!

Thanks again and kind regards, Della.

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (421)
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Scotland
Level 4 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 January 2014

We decided to stay here for one night on our trip to Inverness to buy a new sofa, and we were pleasantly surprised by the attentiveness of the staff. We had one of the bigger rooms which is spacious and tidy although a bit too warm for us, we are used to a colder room but that was soon sorted out with the opening of one window and turning off the radiator. A quiet place to stay with no noise from the road to be heard. Meals are excellent although I wish I had ordered the kebabs. The mixed grill was very nice but the was enough on the plate for two so I had to admit defeat as I was beginning to feel like Adam Rickman from Man Vs Food. Even the girl said I had not done too bad. I finished this off with a rocky road sundae boy am I a glutton for punishment or what, put it this way I struggled to eat my breakfast which was just grand.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank dashodoric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 19 January 2014
Dear Guest

Thanks for taking the time to write such a lovely review on Trip Advisor.

I know what you mean about the mixed grill and the mentioned programme - that made me smile! It is a good plate of food so I'm delighted you "did not too bad"! Also, the rocky road sundae is proving very popular and will certainly satisfy anyone's sweet tooth!

It's great you enjoyed your stay and I hope you had success with a new sofa.

Maybe if you are returning to Inverness you will choose to stay with us? Perhaps then you could try the chicken kebabs? We'd love to have you back!

Many thanks again and kind regards, Della

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 January 2014

Lovely Hotel to stay in. The service in the restaurant was excellent. Entertainment was laid on for the three nights of our stay - and a free bar !! what more could you ask for. Another plus was that it has a pool, gym and spa facilities so there was somewhere to go to work off the extra pounds. I'd certainly recommend this hotel for this, or any other, time of year.

Room Tip: We were in the relatively new part of the hotel at the back. No river view and quite a dark room but...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doreen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 19 January 2014
Dear Guest

Thank you for posting a review of your stay on Trip Advisor.

We love Hogmanay at the Palace so we're all really happy that you enjoyed the package we offer and that were you were able to take full advantage of all the facilities. It's fantastic to read such brilliant comments.

I hope that if you are in Inverness in the future you will choose to stay with us again - we'd love to have you back!

Very kind regards, Della.

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dundee
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 January 2014

Stayed for 3 nights between Christmas and New Year. Hotel in a brilliant location for all Inverness has to offer, parking limited but valet parking was great. Staff very helpful and upgraded our room to a larger suite with a bath. Breakfast very nice, good selection, nice surroundings and not too busy. Fitness centre and pool are a nice addition, limited equipment but more than enough for a workout. All in all i wouldn't hesitate to return!

  • Stayed December 2013, travelled as a couple
    • Value
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Review collected in partnership with Best Western GB

Helpful?
1 Thank kancell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 19 January 2014
Dear Guest

Thank you very much for posting your review on Trip Advisor.

We're all delighted you enjoyed your stay so much and we're thrilled that you wouldn't hesitate in returning to us.

All the feedback we receive is very important so thank you ever so much for taking the time to write about your visit.

I hope you can return very soon - we'd love to have you back!

Many thanks again and kind regards, Della.

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 1 January 2014

We had a lovely stay here between christmas and new year and were spoilt rotten by the palace. Sumptuous breakfast, city centre location, great swimming pool and very comfy beds.
Staff were kind and helpful even if we had to chase a bit for info, think theyd had a flat out Xmas. Will continue to come here again and again!

  • Stayed December 2013
    • Value
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    • Cleanliness
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Helpful?
1 Thank kb2408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 15 January 2014
Dear Guest

Thanks for posting such a fantastic review!

We're all thrilled you enjoyed your stay and that you felt spoilt - what a lovely thing to say!

I'm delighted you were able to take advantage of all the facilities we have and that you enjoyed each aspect of the hotel.

It sounds as though we'll be seeing you again so I hope you can make it very soon - we'd love to have you back!

Many thanks again and kind regards, Della
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fishcross, Scotland
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 December 2013

This was our 4th visit to the Palace - don't think we would stay anywhere else now when we visit Inverness. We upgraded to a river view room - 007 - amazing view - comfortable and spacious room - bed was soooo comfortable. The deal we had was very good value - breakfast & dinner for the 3 nights, together with lunch and starbucks & cake for 2 of our days. The 3 course dinner menu had enough choice to give a decent meal each evening.

Room Tip: upgrade to a river view room - you won't be disappointed
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magsinnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 15 January 2014
Dear Guest

Thank you very much for posting such a brilliant review on Trip Advisor.

The largest commendation we can receive is when our guests come back to us time and time again so thank you ever so much.

We're all thrilled you enjoyed your stay in room 007 - it is a gorgeous room with beautiful views.

I'm delighted you were able to take advantage of one of our special offers and that you enjoyed the Starbucks!

Thank you again, we really appreciate our guests taking the time to contact us with their feedback.

It sounds like we'll see you again when you're next in Inverness so I hope you can make it very soon!

Very kind regards, Della

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

We booked a river view room for the christmas celebrations travelling from Norfolk to Inverness by train. (Even the weather was good for travelling!) We thoroughly enjoyed our stay and couldn't have requested a better room. The service, food, facilities were all second to none. The reception staff, the restaurant staff, the room cleaning staff were all extremely pleasant and willing to ensure our stay was perfect. Thank you everyone at the hotel. We would certainly recommend this hotel to all.

Room Tip: Although a little more expensive Room 20 on the second floor; one of their biggest rooms was well wo...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JABNCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 15 January 2014
Dear Guest

Thanks ever so much for posting such a lovely review of your stay.

We're all absolutely delighted you enjoyed your Christmas with us, it's a very special time of the year and we're thrilled you chose to spend it here.

It's great you enjoyed staying in room 020, it is a beautiful room.

Thank you for all the very kind comments directed at the team, I pass on all the feedback we receive and it's lovely for us all when our guests let us know that they've enjoyed their experience so much.

I hope that if you are in Inverness in the future, you will choose to stay with us - we'd love to have you back!

Many thanks again and kind regards, Della

Della Evans
Operations Support Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Inverness Palace Hotel & Spa

Property: Best Western Inverness Palace Hotel & Spa
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Inverness Palace Hotel & Spa 3*
Number of rooms: 110
Official Description (provided by the hotel):
Best Western Inverness Palace Hotel & Spa located on the banks of Inverness opposite Inverness Castle. It is just a few minutes walk to the town centre. Discover a warm and friendly welcome at the stylish and contemporary hotel. Accommodation is offered over 2 period properties and modern refurbished cottage. Choose from Classic rooms to period River & Castle View rooms with a lovely view towards the Castle. Choose from dining in Brassiere, Bar or the Lounge where you can sit back and relax with a Starbucks Coffee and surf the web for free. Visit the Leisure Club with 50 foot swimming pool, sauna, Jacuzzi, steam room. You will enjoy a relaxing break in stylish surroundings here is a brief summary: Inverness City Centre location : Free Wifi : Free Car Parking : Leisure Club with 50 foot Swimming pool : Fitness Suite: Starbucks : Sleeping Beauty Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
Best Western Inverness Palace Hotel & Spa Scotland

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