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“Lovely Valentine's Break!”

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Best Western Inverness Palace Hotel & Spa
Ranked #10 of 34 Hotels in Inverness
Certificate of Excellence
Ellon, Scotland, United Kingdom
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Lovely Valentine's Break!”
Reviewed 13 March 2014 via mobile

Stayed in this hotel lots of times, staff are friendly, a wide variety of food is available in the lounge, which is nice & comfy to relax with a drink in the evening with lovely views of the river ness! Rooms are clean & spacious. The shops are not too far away if you fancy a wonder!

Stayed February 2014, travelled as a couple
Helpful?
Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 15 March 2014
Dear Guest

Thank you for posting such a brilliant review of your stay we're delighted you enjoyed your visit.

Valentines weekend is always a great excuse to treat yourself and with the view from our lounge in the evenings, Inverness can rival Paris....nearly!

We're all thrilled you choose to book with us time and again, we really couldn't ask for more!

I hope you are able to visit us again - we'd love to have you back!

Thank you and very kind regards, Della.

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Liverpool
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 March 2014

Fantastic location on the banks of the River Ness just a short walk from the town centre with views of the Castle.
We had a room at the front of the hotel overlooking the castle, it was very spacious and clean and tidy with a lovely en-suite.
We didn't have our dinner there but we had breakfast in the morning and it was very nice.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mixalitsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 15 March 2014
Dear Guest

Thank you so much for posting your very complimentary review!

We're all delighted you enjoyed your stay with us and we appreciate you taking the time to contact us.

I do hope that if you are in Inverness in the future you will book with us again - we'd love to have you back!

Thanks again and very kind regards, Della.

Della Evans
Operations Support Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014 via mobile

My fiance and I visited Inverness for the valentines weekend, it's our first valentines together as an engaged couple and we really wanted to have a special weekend away.
The whole Inverness experience was amazing, visiting Culloden Battlefield, Loch Ness etc but what really made our weekend was our stay at the Palace Hotel.
We just can't fault it, our room was beautiful, clean and comfortable. The hotel itself is a short walk from the city centre and the food was absolutely incredible (try the mixed grill!! If you can finish it you deserve a medal! Just delicious!)
The first thing we noticed when we arrived at the Palace Hotel was its inviting and warm atmosphere.
The staff could not have been more attentive, efficiant and welcoming when we arrived, right through to when we left.
Everyone was more than happy to answer questions about the area and tourist attractions and seemed to always be seeing to guests needs.
Unfortunately there was one incident at breakfast in which a little girl was sick in the restaurant, the parents of that child were up and gone without a glance back! Thankfully the staff were on hand and as quick as the incident occured the table was stripped and cleaned before anyone else really knew what had happened! Well done to the young lad who efficiently got on with it and cleaned it up.
Breakfast was just to die for, unbelievable choice! Diet went out the window that weekend!
We will definitely be visiting The Palace hotel again!! Thank you to all the staff who made our stay so memorable and magical.
See you soon,
The future Mr & Mrs Joss.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank NatalieW85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 11 March 2014
Dear Guest

Wow - thank you, thank you, thank you!

What a lovely review and we're all thrilled you enjoyed yourselves so much! The Highlands are fantastic to explore, so much to see and do and I'm very happy we were able to help you make your weekend very special.

Your comments are very much appreciated and it's fantastic to have all the team's efforts recognised.

We do hope you can visit again very soon - the future Mr and Mrs Joss - we'd love to have you back!

Thanks ever so much again for taking the time to write the review.

Very kind regards, Della.

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow
Level Contributor
108 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 6 March 2014 via mobile

Good location on banks of River Ness, parking to rear. Reception and staff in general were friendly, good pool, spa, bar and cafe serving Starbucks coffee. Rooms were pretty basic and dated, shower was good but bathrooms, again was basic and dated. Windows were draughty and on a windy night they rattle keeping me awake. Hotel was OK, not great. Location was good but no reason I would return if not on business.

Stayed March 2014
Helpful?
Thank colin7629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 11 March 2014
Dear Guest

Thank you for posting a review of your stay on Trip Advisor.

I am sorry you were not completely impressed by the hotel and we always welcome feedback from our guests as they are the eyes and ears!

It's great that you found the staff to be friendly and that you enjoyed using our leisure facilities, that is very re-assuring to know.

If you would like to discuss your stay in more depth please do feel free to contact me directly.

Thank you again for posting your review on Trip Advisor.

Kind regards, Della.

Della Evans
Operations Support Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
inverness, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 March 2014

fab friendly staff ,great location ,fitness suite great,stayed there loads of times would not think of booking anywhere else .lovely view over the river ness valet parking a bonus .most hotels want you out of your room by 10 am ,this place you can stay till 12 am .10 out 10 overall .thanks guys xx

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Eleanor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 11 March 2014
Dear Guest

Thanks for your fantastic review!

We're all thrilled you enjoy staying with us and your review has given us all a real boost!

Having a bit of lay-in is very important so the extra hour to check-out is always a bit of a bonus!

I hope we'll see you again very soon - we'll love having you back!

Thanks very much once again and kind regards, Della.

Della Evans
Operations Support Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Inverness Palace Hotel & Spa

Property: Best Western Inverness Palace Hotel & Spa
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Official Description (provided by the hotel):
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
Best Western Inverness Palace Hotel & Spa Scotland

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