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“3 Day Stay”

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Best Western Inverness Palace Hotel & Spa
Ranked #11 of 34 Hotels in Inverness
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“3 Day Stay”
Reviewed 15 July 2014

Just had a 3 day stay at the hotel. We travelled with a group from Grate Railway Journeys. What a lovely hotel the room was fresh as if only just been redecorated as we were there they were bringing in loads of new beds. The staff were very friendly we had very good food and the setting next to the river was amazing and so handy to walk in to the town find it hard to find any fault with this hotel.

Room Tip: rooms at front over look river
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  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank 880richard880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 21 July 2014
Dear Guest

Thank you ever so much for posting such a fantastic review!

We're all delighted that you enjoyed your stay with us and that you had a brilliant time travelling the Highlands by train - a truly lovely way to see Scotland!

I hope that if you are travelling this far north in the future you will choose to book again - we'd love to have you back!

Thanks again and kind regards, Della.

Della Evans
Operations Support Manager
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1,284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (404)
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Scotland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2014

We stayed here for 2 nights bed & breakfast in early July for a midweek break. We had a standard room on the top floor of the annex with a good view over the rooftops to hills etc in the distance. Lower floors probably wouldn't get the view. The room itself was fairly standard ensuite with a large double bed, TV, kettle etc and was spotlessly clean, as was the rest of the hotel. Breakfast was served in a dining room overlooking the river Ness with Inverness castle beyond and was very good with a generous selection available. All the staff were all very friendly and pleasant and while we didn't use the gym area, the pool looked very inviting. We'd stay here again if we were in the area.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank reallygrumpytourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 20 July 2014
Dear Guest

Thanks ever so much for taking the time to write a review of your stay!

Such great comments and we're thrilled you enjoyed your visit. I have passed your feedback onto everyone at the hotel as it's lovely to receive such positive feedback.

Hopefully you will get the opportunity to stay again and use the pool - we'd love to have back!

Thanks again and very kind regards, Della.

Della Evans
Operations Support Manager
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San Francisco, California
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 10 July 2014 via mobile

This is a place that is clean and comfortable. It is not plush nor offering much in the way if amenities but it was restful and the view of the river and castle fantastic. The "spa" is more of a neighborhood local gym. Very busy and basic. Staff very pleasant and helpful. A good location to explore the neighborhood. Room tip. The river view is worth extra.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank flyingbiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 20 July 2014
Dear Guest

Thank you for posing a review of your stay for all your followers - I note you are seasoned traveller!

I am glad you enjoyed your stay and that you are in a position to recommend the hotel and the amenities we have available.

I do hope that if you are in Inverness again you will choose to book with us.

Thanks again and very kind regards, Della.

Della Evans
Operations Support Manager
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Glasgow
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

My friend and I stayed here as a base for a train holiday.Room was very comfortable and spotless.Pool area was excellent.Food was good until last evening when the rolls were stale and the meal seemed like leftovers.

Room Tip: Some people complained about being above a generator which vibrate throughout parts of the hotel
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  • Stayed June 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank GlasgowMarietta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 20 July 2014
Dear Guest

Thank you for posting a review of your stay.

I'm very happy to read that you found the hotel clean and you enjoyed using the leisure facilities, this really brilliant to hear.

I am sorry you were let down by the final evening meal of your stay, I have told the Head Chef about this.

I do hope that if you are travelling to the Highlands again you will choose to book with us.

Thanks again and very kind regards, Della.

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 July 2014

We stayed for 4 nights on a tour of the steam trains for my sisters 80th we had a wonderful time, the staff were pleasant, the hotel was clean our rooms were very clean, food very good. All in all very good. I would go back again GREAT. PLACE!!

Room Tip: Our room was spacious very clean, TV, plenty of cupboard space for our cloths cannot complain
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank stuart m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 20 July 2014
Dear Guest

Thank you ever so much for posting your extremely complimentary review!

We're all thrilled you enjoyed your celebratory holiday touring the Highlands and staying at the hotel!

Receiving such feedback is fantastic and really appreciated so thank you for taking the time to write and post a review.

I hope you can return very soon - we'd love to have you back!

Thanks again and very kind regards, Della.

Della Evans
Operations Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lanzarote, Spain
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 July 2014 via mobile

We stayed here for a two day short break. A lovely hotel well situated in the centre of Inverness. The room was spacious and very clean. I felt there was a morale issue among staff, although they were hard working and pleasant require a bit of training in people skills. I would recommend this hotel and will return.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnrw_63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyMiltonPalace, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 20 July 2014
Dear Guest

Thank you for posting your review on Trip Advisor.

It's fantastic that you enjoyed your stay and that you would recommend and return to the hotel - we couldn't ask for more!

Thank you for your constructive feedback with regards to the team. All the feedback we receive is scrutinised by all the staff so we really appreciate you taking the time to write a review.

I hope that when you're next in the area you will book again.

Thanks and very kind regards, Della.

Della Evans
Operations Support Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Inverness Palace Hotel & Spa

Property: Best Western Inverness Palace Hotel & Spa
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Official Description (provided by the hotel):
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
Best Western Inverness Palace Hotel & Spa Scotland

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