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“Excellent hotel and location” 4 of 5 bubbles
Review of BEST WESTERN Inverness Palace Hotel & Spa

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BEST WESTERN Inverness Palace Hotel & Spa
Ranked #9 of 34 Hotels in Inverness
Certificate of Excellence
Cumbria
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Excellent hotel and location”
4 of 5 bubbles Reviewed 6 March 2011

I travelled with Stacey's Coaches from Carlisle, Cumbria for an all-inclusive week's holiday at the hotel. A very well-run hotel, in a beautiful location on the River Ness opposite the castle. Food and restaurant service were excellent, with good evening entertainment. And there was a Tesco and lots of bars and restaurants nearby, and it was within walking distance of the city of Inverness. Has a pool and gym, and parking too. So good that I will go again with Stacey's in November, and hope to get my lovely room again.

  • Stayed March 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LeoneCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (391)
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English first
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 3 March 2011

Good location, leisure club is ok, if a bit small. Parking is ...there. Nowhere near sufficient. I had a nice room with a river view and lovely view of the castle. BUT ... the service in the bar and restaurant was shocking. Staff do their very best to avoid serving you. Breakfast was terrible, Kept waiting at the door 10 min before a waitress deigned to show me to a table, and then she disappeared. Only stay here if you don't have anything you need to do that day.

  • Stayed March 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Jazza40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkwall, United Kingdom
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 26 February 2011

Stayed here on a Thursday night on a Laterooms £49.95 rate. Check in went smoothly, I had arrived hours early and reception took my bag and put it behind the counter. When I returned I was allocated Room 031 which is at the top of the hotel at the back. There is a small modern elevator to the 3rd floor which just fit me and my bag. I did not have a river view, nor did I expect one for a Laterooms rate room. However, the room had one window which let in tons of natural light. The bed looked lumpy but I realized it was because of the type of duvet they use, rather than the mattress. A round table was convenient for reading and work material, had a comfortable chair and the lighting was good. I checked the main room for signs of dirt and frankly the only problem was chipping paint on the wall. The walls were painted in a dark taupe color which was not nice but the room had lovely molding around the walls.

Note: One of my colleagues was unable to get the Lateroom's rate and he called the hotel and negotiated a better rate for himself and he received a fab room on the second floor overlooking the river which he described as almost a suite! I didn't see the room myself but it was 022.

The only problem my room had was the bathroom. The bottom of the shower curtain was crawling with mold - yech! I immediately called reception and calmly requested housekeeping to come up and change it for me. Housekeeping was up within 5 minutes and had the horrible thing off and changed for a nice clean one in a jiff. The bathroom had enough counter space for tons of cosmetics, shavers, etc.

The lobby chairs and sofas were comfortable and a pleasant place to enjoy a coffee from the Starbucks/bar kiosk while watching rabbits play in the sun on the grounds of the castle. As it seemed a slower time in the hotel the barrista was not always in the kiosk but a quick request to reception and she was quickly available. The coffee was good and stocked a plentiful amount of fruit juices which were a welcome sight the next morning after a night out in Inverness with fellow mature students.

The hotel is pleasantly situated right on the river walk so it makes sense to avail yourself of this opportunity to enjoy the pleasantly laid out walk over the suspension bridges (they do sway just a bit) and through the trees. I was able to use the hotel swimming pool and it was just warm enough to make a good workout very enjoyable. It was clean and not very crowded and there was more interest in the hot tub so I was able to do 40 minutes of laps unimpeded. There is not a true deep end as it is more of a lap pool but a deeper lap pool than most. I did pick my hotel on the basis of the pool and it was a good choice. The few children that were in attendance with their parents were extremely well behaved. A couple of locals were using the pool and they were very nice and showed me the ropes, where to pick up towels etc.

I would recommend this hotel with some caveats: The bed was comfortable and the duvet was warm plus the lighting good enough to read by. Also the convenient location right across the river meant I was able to run back with packages during the day when I'd been out shopping. I saw the posted prices and indeed I would not pay £150.00 for the room. This hotel has very good Victorian bones, and it could be a 5 star hotel with a lot of charm but it would need a ton of work to get there! And the management would have to care...a lot to put in the work and money necessary to bring it up to standard. It is probably easier to let it stay at 3 stars and not do much in the way of maintenance. That said, reception mentioned that some of the rooms were being painted while I was there, that said, a hotel in this great of location gets a lot of traffic and the carpet was a bit stained in the room, nothing gross but that is the reality of high-volume. I have to say that I could hear noise in the hall when people closed their doors on the same floor as myself but once they were inside it was very quiet and peaceful.

Another caveat is that the location being Inverness which is a very popular tourist area it may be harder to get deals here but I think it is worth a try. I did not eat in the hotel so I can't say anything about the food.

I liked this hotel and I will return if I can get a less expensive rate than the book rate but I would not pay full price.

Disabled access might be an issue and if you are a wheelchair user I would query the availability. I did notice a ramp from the pool up to reception and the entry from the back is flat, however, I forgot to ask whether there were disabled rooms.

  • Stayed February 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SartreLives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 21 February 2011

The food is ok and having a spa is handy, but after the stress induced by the rooms, a place to relax is essential. The beds are awful, and the mattresses feel like they are 25 years old! Laying on this uncomfortable thing is all the more less relaxing by the noise of the floor boards from the room above. The bathrooms are old fashioned too, with water covering the floor when the shower is used. All in all I would avoid this place until the rooms are greatly improved!!!!

  • Stayed February 2011
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 1981Bloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 February 2011

my colleague and i stayed for 2 nights we could not fault it at all ,swimming pool and breakfast the highlights.Carpark could do with being bigger but its not a great deal.

  • Stayed February 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with OctopusTravel

Helpful?
Thank podster1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 13 February 2011

Excellent city centre location, however the car park is tiny, and reception had a constant battle trying to find guests car keys as people were blocking other guests in.

There's limited street parking nearby, but be prepared for a walk with your bags if you don't get there early.

Having said that, the hotel itself was clean and well equipped, and was excellent value for the price I paid (£54.50 for a late deal)

  • Stayed February 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KarlStanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 26 January 2011

Hotel is situated beside the River Ness in the heart of the city, making it ideal for parking the car and enjoying yourself. It boasts a leisure spa with gym facilities and the option of booking a beauty treatment. Food served in the Brasserie was delicious. All the staff were very helpful and friendly. I had a really enjoyable stay.

  • Stayed January 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with OctopusTravel

Helpful?
Thank Priscilla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Property: BEST WESTERN Inverness Palace Hotel & Spa
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Official Description (provided by the hotel):
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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