We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Choose your room with care!”
Review of Smithton Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Smithton Hotel
Ranked #32 of 36 Hotels in Inverness
Reviewed 14 July 2013

The hotel itself was perfectly adequate for the purpose - an overnight stay before a flight from Inverness the next day - but our room was above the area that the smokers congregate, and boy did they congregate! About every 5-10 minutes until well gone midnight, with very loud conversations/arguments, often accompanied by foul language. This totally spoiled what would have been a perfectly acceptable stay.

Room Tip: Make sure you don't get a room over the bar entrance, which is where the smokers congregate.
See more room tips
  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Western_travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1pamc, Owner at Smithton Hotel, responded to this reviewResponded 2 September 2013

Thank you for taking the time to review our hotel. I apologise for the disturbance below your room, and that it spoiled your stay. We do have a smoker's shelter round the back of the hotel, and have a zero tolerance policy on profanity, but when customers are leaving the public bar, they do tend to forget that we have residents who are paying to have peace and quiet in their room. This is an ongoing problem on Fridays and Saturdays, and we do intend to roof over the area below the room you were staying in, to ensure tranquillity for our guests in that room, as well as increasing staff vigilance in this area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (128)
Traveller rating
Traveller type
Time of year
Language

53 - 59 of 128 reviews

Reviewed 13 July 2013

Stayed one night visiting friends and Loch Ness. Dated exterior and interior and the dining/breakfast room has to be one of the most depressing spaces I have seen in a while. Staff were friendly but it was like they had read a 'how to' book, rather than having their hearts in it. One member of staff was wearing the same clothes for breakfast as she had been wearing in the bar the night before.

Rooms were basic but clean and the beds were comfortable.

It took quite a while to check out during breakfast as there was no way to indicate that we were waiting in reception when all the staff appeared to be serving breakfast.

  • Stayed: June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SandyHoyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1pamc, Owner at Smithton Hotel, responded to this reviewResponded 2 September 2013

Thank you for your review of our hotel. I am surprised you found our dining room to be depressing; it is decorated in a pale pink with cherry red accessories, gold-framed pictures and light maple dining chairs, while the tables are clad in cherry tablecloths with crisp white table covers. The room attracts the morning sun through its large windows, and other guests have commented on its lovely appearance. Perhaps the weather was particularly dull when you visited? The room can be viewed on our website, at www.thesmithtonhotel.co.uk. The hotel has been refurbished in the last 3 years, with the exception of the lounge bar area, which has not yet been completed; new carpeting and floor tiles will be laid this winter, so perhaps it was that area you meant rather than the dining room.
We are very proud of our staff and out of hundreds of reviews on Booking.com, their welcoming and friendly manner stands out as being exceptional. I am not sure how to reply to your concern re the member of staff wearing the same clothes, they do have several tops to wear for work, some of which may be exactly the same... sorry. I am glad you found our rooms to be clean and comfortable. We are a family-run concern, and our daughter is the housekeeper, with very high standards, as has also been widely noted on other review sites. I hope we can welcome you back to the hotel in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2013

An excellent small hotel, which provided a good dinner with friendly service. The room was clean and well-kept and the breakfast included in the price, which offered excellent value. It was only a short taxi-ride from Inverness railway station. I was travelling with my elderly mother and we were both impressed by both the room and the generous breakfast, which was included in the price.

Room Tip: Ask to go at the back away from the road
See more room tips
  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JMM61055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1pamc, Owner at Smithton Hotel, responded to this reviewResponded 2 September 2013

Thank you for your review. I am so glad you enjoyed your stay with us. Our daughter is the housekeeper, and her standards of cleanliness are very high. We do our best to keep our room prices at a sensible level, particularly for the Highlands, which can be rather expensive, especially in the summer months, but we do feel that we offer comfortable, friendly accommodation at the right price, and are delighted when our guests appreciate our efforts.
Our breakfasts are freshly cooked to order, and, as you indicated, are included in the price. We do receive a lot of compliments for both our breakfast fare and dinner menus, which is very gratifying as we do work very hard to make our guest's stays as pleasant as they can be. We hope to welcome you back to the hotel in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2013

Stayed for one night with my husband, mother and sister, after family ceilidh in Smithton Hall. Rooms clean and spacious with complimentary tea, coffee, bottled water and a handy mini fridge. Staff friendly and chatty. Plenty breakfast choice which was good. Excellent value for money. Only down side was the fellow guests who seemed to complain about everything, including the fact that my 87 year old mother, who suffers with arthritis, accidentally let her room door slip out of her hand causing it to bang shut. This happened at about 12.30 am and the female guest immediately came out of her room. My mother was unable to apologise as the woman was abusive and rude, threatening to have staff remove us from the hotel! Management aware of this and very apologetic to us for other guests over reaction. I wonder if these people have ever stayed in a hotel before, as hearing others coming and going is part and parcel of your stay, but then again, some people just like to complain!

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mhairi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

Stayed at the Smithton Hotel for 5 nights while attending a wedding in Inverness , it was central to what we required , as we visited family in the area. We had a spacious room with bath and shower , room facilities were good , tea, coffee, bottled spring water , TV etc . Staff were very friendly and helpful, breakfast had good menu to choose from , all in all I would definitely be going back to stay again .

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank CubbyScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

Excellent and wonderful breakfast. The room was clean and comfortable. Rather far from Inverness city centre and may be difficult to access is one does not have a vehicle. The telephone was not working though and we had to go to the reception desk whenever we had any queries.

Stayed: June 2013, travelled with family
1  Thank teckeong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2013

My family spent the mst awful night here and will never stay again. Despite the tired decor which did not give us a very good first impression we decided to be brave and give it a try. The staff seemed friendly enough and our rooms reasonable if under dressed. We retired at ten o'clock as we had an early start planned. We opened our bedroom window is it was very stuffy and the room filled with smoke billowing up from the outside smoking area. The noise was audible then but by 12.30am we felt as if we were participating in a very loud party whose guests chose to use language that could only be described as abusive to the ears. The noise continued, door slamming, we thought we were in a scene from Fawlty Towers (adults only version). Sadly the next morning we complained to the Management who admitted that they had not been on duty on the night but instead of accepting our distress with sympathy we where asked what did we suggest that could be done about the problem. Why is so difficult for senior management to be of a high calibre in this underpaid overworked industry. I despair for Scottish Tourism. Never, ever stay here if you want to be at your best the next day.

Room Tip: Don't do it!! seriously this is a local pub not a hotel.
See more room tips
  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Colin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Inverness hotels
2.6 mi away
Crown Court Hotel
Crown Court Hotel
#33 of 36 in Inverness
205 reviews
2.8 mi away
Beaufort Hotel
Beaufort Hotel
#23 of 36 in Inverness
503 reviews
2.6 mi away
Corriegarth Hotel
Corriegarth Hotel
#19 of 36 in Inverness
258 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Travelodge Inverness
Travelodge Inverness
#24 of 36 in Inverness
201 reviews
2.6 mi away
Heathmount Hotel
Heathmount Hotel
#15 of 36 in Inverness
395 reviews
3.1 mi away
Travelodge Inverness Fairways
Show Prices
Show Prices
Show Prices

Been to Smithton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Smithton Hotel

Address: Smithton Road, Inverness IV2 7NL, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #32 of 36 Hotels in Inverness
Price Range: £53 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Smithton Hotel 2*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Smithton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Smithton Hotel Inverness, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing