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I Weston
London, United Kingdom

Friendly hotel staff

4.0 of 5 bubblesReviewed 30 Oct 2021
We stayed here for 1 night in a family room with our kids (age 3 and 7) in October. We had breakfast and dinner here too. It was nice but maybe slightly expensive for what you get. The children's meal was a good deal but probably better suited for older children as it was way too much for my 3 year old. The hotel is a bit tired but this is probably reflected in the price. All the staff were really nice and friendly. The kids enjoyed the pool but the ladies changing room was very dirty and the shower in the changing room was scalding hot. I ended up changing the kids by the poolside. We didn't walk into town but I think it would have taken longer than 10-15 mins with kids.
Date of stay: October 2021
5.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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All reviews pool and sauna friendly hotel breakfast room ten minute walk plenty of parking town centre enjoyable stay car park
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Reviewed 29 October 2021 via mobile

This hotel is a bit worn and tired in decor - but good in all the right places for a comfortable stay. Beds and pillows comfy, you can run a lovely hot bath bath anytime in about 60 seconds, shower also good. Spotlessly clean everywhere. All staff are friendly, helpful and nothing is too much trouble. Delicious proper hot chocolate from the bar 😊. 10 mins walk from the centre of Inverness. Didn’t eat here so can’t comment on the food but a happy , comfy stay and would return.

Date of stay: October 2021
Trip type: Travelled with family
Thank MurtonTraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2021

Fabulous three day stay at this lovely hotel.. The staff are very polite, friendly and helpful.. The hotel is lovely and clean and covid safety measures in place.. It's ideally situated within walking distance to the old town. Lovely cosy bar too for nightcaps. The cooked breakfast is superb in fact the best I've tasted.. I can't wait to return. Highly recommended for a trip to Inverness

Date of stay: October 2021
Trip type: Travelled with friends
Thank Liz C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2021

Hotel set away from main shopping area about 15 minute walk downhill. Not so fun walking back. No complaints but decor a little tired. Room was quite small and dark and looked out onto a wall. Food was good but dinner overpriced. Overall a good stay with plenty of parking.

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank Janet M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Niall MacLennan, General Manager at Craigmonie Hotel Inverness by Compass Hospitality, responded to this reviewResponded 7 November 2021

Dear Janet,

Thank you for taking the time to review your recent visit.

I have noted your comment regarding the decor in the bedrooms and I am pleased to let you know we will be refurbishing 22 of our bedrooms in the coming months. I am delighted that you enjoyed your meal at the hotel and I have passed on your suggestion about pricing to the head chef to review.

We hope to welcome you back to the Craigmonie soon.

Kind regards,

The Craigmonie Team

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Reviewed 12 October 2021 via mobile

The bed was the most comfortable bed we have slept in. So much so that we took the name of the matress so we could buy one for home! Our only criticism of the room was that it was too hot. Staff were friendly and attentive. The pool area was clean but dated. The changing rooms need some attention as shower curtains were missing from one of the changing cubicles and the actual shower. The food was great- especially the gin and tonic cheesecake. Convenient location, just 10 minutes walk into Inverness, if that. What a beautiful city- for us it was an overnight stop on our way to Orkney, but would love to return. The Ness Islands are my new favourite place!

Date of stay: October 2021
Trip type: Travelled as a couple
Thank JElizJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Niall MacLennan, General Manager at Craigmonie Hotel Inverness by Compass Hospitality, responded to this reviewResponded 28 October 2021

Dear Guest,

Thank you for taking the time to review your recent stay.

I am delighted to hear that you loved our mattresses so much you will be purchasing one of your own! I have taken note of your comments regarding the leisure facilities and have passed this on for review.

We hope to welcome you back to the hotel soon.

Kind regards,

The Craigmonie Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2021

Stayed here for four nights on a sightseeing trip in the Highlands. All the staff we spoke to were friendly and welcoming, and first impressions were really good. The bar is comfy and made particularly so with the abundance of chesterfield furniture. The restaurant ambience is good, but with the menu and food erring on the side of average we only ate dinner there twice. Our room was very clean, large and comfy with Oak Furniture land chests and tables, a comfy bed and a huge sofa. Disappointing was the pool, not terribly warm and the whole pool area in need of some TLC. As a result we only managed 20 minutes before getting out with the shivers. Overall yes we would happily stay again because of the staff and the overall ambience. The menu, food pricing, portion sizing and quality could however do with an overhaul

Date of stay: October 2021
    • Value
    • Rooms
    • Service
Thank S6165HGphilc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Niall MacLennan, General Manager at Craigmonie Hotel Inverness by Compass Hospitality, responded to this reviewResponded 28 October 2021

Dear guest,

Thank you for taking the time to review your recent stay.

I am delighted to hear the staff looked after you during your visit and that you were comfortable throughout the hotel.

I am terribly sorry to hear that the swimming pool was cold when you used it, unfortunately when topping up the pool it can take time for the temperature to rise due to the volume of the pool. I hope this was not too much of an inconvenience to your stay.

We hope to welcome you back to the hotel soon.

Kind regards,

The Craigmonie Team

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