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Traveller rating
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All reviews pool and sauna friendly hotel breakfast room ten minute walk plenty of parking town centre enjoyable stay car park
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Reviewed 19 August 2022

Craigmonie Inverness took money for booking for a birthday treat in October 22 and took money out of bank account so thought booking was assured. Today 19 August got a text to cancel booking without explanation or apology. When asked why told they now have a government booking. What kind of customer service is that. We now have not much chance of booking elsewhere at this late stage.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank 169elman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Niall MacLennan, General Manager at Craigmonie Hotel Inverness by Compass Hospitality, responded to this reviewResponded 28 August 2022

Dear Elma
Thank you for your feedback.
The hotel have excepted a government contract. We have done our best to contact all guests and find alternative accommodation where possible. We apologise for the inconvenience.
Kind regards
The Craigmonie Team

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Reviewed 19 August 2022

Had booked a room July for October and received an automated e-mail today to say our booking has been cancelled with no explanation or apology. Shocking. Avoid booking incase they cancel your booking!!!

Date of stay: August 2022
Thank 984leek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Niall MacLennan, General Manager at Craigmonie Hotel Inverness by Compass Hospitality, responded to this reviewResponded 28 August 2022

Dear Lee,

Thank you for your feedback.
The hotel has excepted a government contract. We have done our best to contact all guests and find alternative accommodation where possible. We apologise for the inconvenience.
Kind regards
The Craigmonie Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2022 via mobile

The hotel is old and equipment broken (bathroom, toilets, etc.) and beds are not comfortable. Far overpriced compared to the service level. Staff is courteous and welcoming. Location is good, city center is ten-minute walk with choice of places to eat and drink.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank Seaside64381008985
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2022 via mobile

We stayed here for 2 nights during our Scotland roadtrip. The room had an very unpleasant smell at first but you get used to it, if you don't mind dipper smell. The hotel is very old and so is the interior. It saw a good age many many years ago. The bed was comfy. No AC. No room service was provided. Water pressure in the shower was pretty amazing. The staff was welcoming and helpful. The rug was stained and dirty. Bathroom seems clean but it had a little smell of public WC. My car was hit overnight , video security cameras didn't caught anything. The breakfast was amazing, I loved it.

Date of stay: August 2022
Trip type: Travelled with family
Thank barongustavo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Niall MacLennan, General Manager at Craigmonie Hotel Inverness by Compass Hospitality, responded to this reviewResponded 26 August 2022

Dear Gustavo,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
The Craigmonie Team

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Reviewed 30 July 2022 via mobile

We stayed here for 1 night during our Scotland roadtrip. The room had an unpleasant smell at first but you get used to it. It was a bit small and dark as well. The hotel is very old and so is the interior. The bed was comfy. No AC. Tea kettle and some snacks were provided. Water pressure in the shower was pretty amazing. The staff was welcoming and helpful.

Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank cemremnv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Niall MacLennan, General Manager at Craigmonie Hotel Inverness by Compass Hospitality, responded to this reviewResponded 17 August 2022

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
The Craigmonie Team

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