I stayed here with my partner on a Saturday night for a weekend trip to Inverness. We paid £95 for the room which was tiny - not large enough for 2 adults and luggage. The bed was also small but quite comfortable and there was a skylight window overhead. This was our first disappointment.
The following morning we were unable to shower as there was no hot water. There is no phone in the room to phone reception so my partner had to call a mobile number given in the information pack in the room from his own mobile phone. Eventually someone answered saying they had to put a booster on and it would take around 10 minutes. 15-20 minutes later and still no hot water I try to call again but no one answered. I then got dressed and went down to reception where a member of the kitchen staff dealt with my complaint giving me the same information about the booster 'about 10 minutes'. This is after trying to have a shower for 45 mins. He told me this is was because 'all the guests are having a shower at the same time'. After expressing my frustration of paying nearly £100 for a tiny room with no hot water I was offered £20 of my bill,
My partner and I left Inverness that morning as on going back to the room after complaining, there was no water coming out the shower at all. We decided to cut our losses and headed back home to Aberdeen as we did not wish to go walking without a shower.
To conclude, the room is very overpriced for what you get and the staff were less than helpful when we had a problem with the room. A very disappointing trip.
A hotel, AS A GIVEN, should provide a working shower in the rate for ALL guests regardless of the time of day they wish to use it.
- Official Description (provided by the hotel):
- Located on a quiet corner two minutes walk from the city centre. Free off street parking. All rooms recently refurbished to high standard. LCD TV Freeview and Wi-Fi. Local knowledgeable staff, slick professional service. Popular restaurant and conservatory with heated terrace. A true Inverness hotel experience. ... more less
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- Also Known As:
- Redcliffe Hotel Inverness, Scotland