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“Lunch Dissapointing”

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Rocpool Reserve hotel & Chez Roux
Ranked #8 of 34 Hotels in Inverness
Certificate of Excellence
Inverness, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lunch Dissapointing”
Reviewed 22 August 2012

We had lunch on a Friday afternoon, we thought we may not get a table as we did not book, we quickly realised this wasnt neccessary as there were only 4 people having lunch. we ordered tempura fish & curry, both dishes were very dissapointing, the tempura batter was thick and stodgy with the 2 pieces resembling and tasting like a frozen food supermarket option, the Curry looked and tasted like a dine in for two meal from a well known store, with little change from £40 for one course each we expected a lot more in both quality and value.
I have to add that we have eaten in the restaurant and had a different more positive experience. I dont know if the reason it was so quiet on a Friday Lunchtime is due to the food not being up to expectation but i do think they need to up the quality during what should be a busy time.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank kevin721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 29 August 2012
Dear Guest

I am disappointed to read that you had not enjoyed your lunch with us during your last visit. Our Chefs are passionate about the quality of food that they serve and it is disappointing to read that the meal you ordered had not met your expectations on this occasion. I have certainly passed your comments on to Chef. We aim to ensure all our guests leave feeling happy and satisfied and it is reassuring to read that you have visited us previously and enjoyed the experience. I hope that we have the opportunity of welcoming you back again in the future
Kind Regards

Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
273 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 20 August 2012

Chic, modern and stylish. We had a room at the basement level, although not the cheapest category of room, and it was comfortable, clean and with a large bathroom. Good things - comfortable bed, large separate shower, fast filling bath, also friendly staff and service. Not so good things - room incredibly hot, no heating on, but could not leave window open since would have been easy for someone to use steps from car park to walk down and climb in room; no drawer space in bedroom (presume people only stay one night each, so only have minimal clothing; stylish sink but not possible to use without spilling water all around. Would not hurry back

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr&MrsWilko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 29 August 2012
Dear Guest,

Thank you for taking the time to write with regards to your recent stay. I am pleased to read of the positive aspects which you enjoyed about Rocpool Reserve. As we are a city centre hotel our location and configuration of the hotel means that some of our accommodation is on the lower floor. We pride ourselves on the quality of the service and amenities which we offer to our guests, and should extra storage space be required we would endeavour to meet this request immediately. All our rooms are equipped with fans for those who may find it warm during Summer stays, and I do apologise if you found the temperature to have been uncomfortable.

Kind Regards

Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeenshire
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2012

We visited the restaurant on Saturday night and were made very welcome, what a beautiful venue. I've just shared it on my facebook page and have described to my friends that the venue and food as delicious, elegant and comfortably classy ! We WILL come again. Only one comment regarding the waiting staff in the restaurant, they were very professional and very pleasant but were a tad overly attentive at the table - there's a fine line between adequately attentive and a bit intrusive -- but if that's all I have to comment on then I'm very happy !! We had a wonderful meal and evening with you, its not often I come away from an evening out commenting on it so much. Thank you !

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 29 August 2012
Dear Guest

It is with pleasure we read your review on your recent stay with us, we are delighted that you enjoyed the experience with us. We have duly noted your feed back with regards to the service and taken this on board.

We certainly look forward to having you visit us again.

Kind Regards

Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
2 reviews
Reviewed 18 August 2012

We stayed in one of the Hip rooms at this hotel, which we believe is one of the lower categories of rooms. Our room was elegantly designed with tasteful furnishings and all mod cons.
We were politely met on arrival and shown to our room where we were explained everything about our room.
On making our way through to the bar for cocktails we were offered if we would like to sit on the terrace to make the most of the nice weather. Which indeed we did, we were then shown through to our table to eat in the Chez Roux restaurant. The food and the service truly compliments this hotel with its decor and ambiance.
We were sad to have to leave the following morning and can not wait to return .
Exceptional place with friendly professional staff – gem of a hotel.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank t0rla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wotton-under-Edge, United Kingdom
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 August 2012

We enjoyed a full weekend in your very personal and private hotel. The staff was extremely attentive and catered for all our needs. All the six of us love food and drink, and the quality of both was of very high quality.
The rooms(decadent) were very comfortable, albeit a bit warm, and I slept very well in a good bed!

Room Tip: Room number 4 is right next to the bar, and has a high wall in front of the window which is a bit in...
See more room tips
  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne-Tine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 29 August 2012
Dear Guest

Thank you for your feedback.

I will most certainly share this amongst the Rocpool Team, as they will be delighted to hear that you have enjoyed your stay with us.

We look forward to hopefully welcoming you back in the future.

Kind Regards

Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Falls, Virginia
Level Contributor
229 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 7 August 2012

Extra decadent room was fairly small - but well appointed. Comfortable bed - good sleep. Breakfasts were very tasty and service at breakfast was good. We ate at Chez Roux one night - service was okay and while food was above average, we much preferred our meals at Cafe 1. Bar service left a lot to be desired. Our first night, our server was very pleasant but her English wasn't good at all which made ordering and receiving the correct drinks difficult. Our room had a great two headed shower but only one side worked effectively - something about the knobs didn't seem to work right - there were two and if you tried to use both the knobs "they sort of ran into each other" and precluded the other from being turned - guess that could be operator error, but don't think so. Good location for us for this hotel. All in all a nice stay with a few issues.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HDMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 15 August 2012
Dear Guest
Thank you for your feed back with regards to your recent stay.
We take all feedback on board in order to rectify anything which needs addressed and I thank you for this.
We are constantly training our staff, and I do apologise if any of our newest members caused an inconvenience to the service you received.
We do hope that we can welcome you back in the future to Rocpool Reserve.
Kind Regards
Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herndon, Virginia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 29 July 2012

We booked a room with the hot tub and sauna and while the service was polite we had some maintenance issues. First no hot water for two days (we called the front desk and they arranged for the "engineer" to divert hot water our way after a wait). Second the hot tub stopped working the second day, which was attributed to an electrician flipping a switch which was ultimately rectified. Third the faucet in the shower came off in my hand which I turned in at the front desk. Room was cramped with the extra bed. Service at breakfast was slow (45 minutes to get our breakfast) but dinner was fine. Bar service was OK but wait staff didn't speak English very well and got our order mixed up. Overall a mixed experience. Everyone was polite but not a top-notch experience for the price we paid (395 pounds per night). They didn't charge us for the mini-bar usage due to the hot water problems.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bradterr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 1 August 2012
Dear Guest

Thank you for taking the time to write regarding your experience with us.

I do apologise for any inconvenience caused during your stay. We endeavour to provide a flawless and comfortable stay for all our guests. Any issues highlighted are always made a priority to have rectified immediately albeit at times out with our control. We have noted all of your concerns and are constantly using all customer feedback to improve our levels of service.

I would like to reassure you that your comments have been taken on board and should we have the opportunity of welcoming you back to Rocpool we will do our upmost to make sure you have an enjoyable stay with us.

Kind Regards

Niki Gillies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rocpool Reserve hotel & Chez Roux

Property: Rocpool Reserve hotel & Chez Roux
Address: 14 Culduthel Road, Inverness IV2 4AG, Scotland (Formerly Culduthel Lodge)
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Inverness
#5 Luxury Hotel in Inverness
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Rocpool Reserve hotel & Chez Roux 5*
Number of rooms: 11
Official Description (provided by the hotel):
5 Star boutique hotel opened in February 2006. A totally renovated Georgian Townhouse featuring stunning modern original design. The hotel also has a Chez Roux restaurant with a French flair and R-bar for cocktails. All produce used is local produce. ... more   less 
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Also Known As:
Rocpool Reserve Hotel & Chez Roux Hotel Inverness
Rocpool Reserve Hotel And Chez Roux
Rocpool Reserve Inverness
Rocpool Reserve Hotel Inverness
Rocpool Reserve Hotel & Chez Roux Inverness, Scotland

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