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Rocpool Reserve hotel & Chez Roux
Ranked #2 of 34 Hotels in Inverness
Certificate of Excellence
York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Worth the money and some”
Reviewed 9 September 2012

Stayed here on a quick tour round Scotland.
Outstanding hotel with very friendly and attentive staff.
From thw moment you arrive you are made to feel very welcome. Food was great and breakfast a bit of a treat.
It is expensive but really worth the money for all the little extras.
Great place at the botique end of the market.
We will be back.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thom Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 14 September 2012
Dear Guest

First of all, thank you for taking the time to post your review on Tripadvisor. We are so happy to hear that you enjoyed your recent stay with us in Inverness. We pride ourselves on the quality of the service and amenities which we offer to our guests and we hope that we can welcome you back to Rocpool Reserve in the future.

Kind Regards

Niki Gillies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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609 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
London
Level Contributor
243 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 6 September 2012

Location:
Good location approx. 10 mins by foot to the town centre

Rooms:
Nicely decorated with all necessary amenities (incl. free WiFi). We had a bit of an issue with one bathroom which smelled, however we were immediately moved to another room.

Breakfast:
Good choice, good quality

Service:
Very helpful no matter if tourist or other questions.

Room Tip: Try to avoid rooms 6&7 as rooms above might be noisy.
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aloha75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 14 September 2012
Dear Guest,
Thank you very much for taking the time to post your review on Tripadvisor.. We are glad to hear that you enjoyed your stay with us. Our staff strive to provide a flawless service and we pride ourselves on the quality of the amenities which we offer to our guests. We sincerely hope that you enjoyed the rest of your trip and that we can welcome you back in the future.
Kind Regards
Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
250 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 28 August 2012

Had a 2 night stay here and loved it, didn't want to leave.
From the minute we pulled up at the entrance until we left the staff could not have been more welcoming.
The room (room 10) was amazing. Comfortable bed, everything you would expect in a 5 star establishment and the hot tub on the terrace crowned it. We felt so relaxed there.
The food was excellent, great breakfast menu and superb service.
Ideal for a romantic break or if touring Scotland spoil yourself in this beautiful part of the world.
We will return

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ScotlandTravel-lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 14 September 2012
Dear Guest,
It is with pleasure that we read your review. At Rocpool Reserve we aim for every guest to arrive feeling welcome and to leave feeling relaxed and pampered. Our staff and Chef's strive to provide excellent food and service in hope to make each meal feel like a treat and we are so glad that you enjoyed your experience. We sincerely hope to welcome you back in the future.
Kind Regards

Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 August 2012

We had lunch on a Friday afternoon, we thought we may not get a table as we did not book, we quickly realised this wasnt neccessary as there were only 4 people having lunch. we ordered tempura fish & curry, both dishes were very dissapointing, the tempura batter was thick and stodgy with the 2 pieces resembling and tasting like a frozen food supermarket option, the Curry looked and tasted like a dine in for two meal from a well known store, with little change from £40 for one course each we expected a lot more in both quality and value.
I have to add that we have eaten in the restaurant and had a different more positive experience. I dont know if the reason it was so quiet on a Friday Lunchtime is due to the food not being up to expectation but i do think they need to up the quality during what should be a busy time.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank kevin721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 29 August 2012
Dear Guest

I am disappointed to read that you had not enjoyed your lunch with us during your last visit. Our Chefs are passionate about the quality of food that they serve and it is disappointing to read that the meal you ordered had not met your expectations on this occasion. I have certainly passed your comments on to Chef. We aim to ensure all our guests leave feeling happy and satisfied and it is reassuring to read that you have visited us previously and enjoyed the experience. I hope that we have the opportunity of welcoming you back again in the future
Kind Regards

Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
261 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed 20 August 2012

Chic, modern and stylish. We had a room at the basement level, although not the cheapest category of room, and it was comfortable, clean and with a large bathroom. Good things - comfortable bed, large separate shower, fast filling bath, also friendly staff and service. Not so good things - room incredibly hot, no heating on, but could not leave window open since would have been easy for someone to use steps from car park to walk down and climb in room; no drawer space in bedroom (presume people only stay one night each, so only have minimal clothing; stylish sink but not possible to use without spilling water all around. Would not hurry back

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr&MrsWilko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 29 August 2012
Dear Guest,

Thank you for taking the time to write with regards to your recent stay. I am pleased to read of the positive aspects which you enjoyed about Rocpool Reserve. As we are a city centre hotel our location and configuration of the hotel means that some of our accommodation is on the lower floor. We pride ourselves on the quality of the service and amenities which we offer to our guests, and should extra storage space be required we would endeavour to meet this request immediately. All our rooms are equipped with fans for those who may find it warm during Summer stays, and I do apologise if you found the temperature to have been uncomfortable.

Kind Regards

Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeenshire
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2012

We visited the restaurant on Saturday night and were made very welcome, what a beautiful venue. I've just shared it on my facebook page and have described to my friends that the venue and food as delicious, elegant and comfortably classy ! We WILL come again. Only one comment regarding the waiting staff in the restaurant, they were very professional and very pleasant but were a tad overly attentive at the table - there's a fine line between adequately attentive and a bit intrusive -- but if that's all I have to comment on then I'm very happy !! We had a wonderful meal and evening with you, its not often I come away from an evening out commenting on it so much. Thank you !

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 29 August 2012
Dear Guest

It is with pleasure we read your review on your recent stay with us, we are delighted that you enjoyed the experience with us. We have duly noted your feed back with regards to the service and taken this on board.

We certainly look forward to having you visit us again.

Kind Regards

Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
2 reviews
Reviewed 18 August 2012

We stayed in one of the Hip rooms at this hotel, which we believe is one of the lower categories of rooms. Our room was elegantly designed with tasteful furnishings and all mod cons.
We were politely met on arrival and shown to our room where we were explained everything about our room.
On making our way through to the bar for cocktails we were offered if we would like to sit on the terrace to make the most of the nice weather. Which indeed we did, we were then shown through to our table to eat in the Chez Roux restaurant. The food and the service truly compliments this hotel with its decor and ambiance.
We were sad to have to leave the following morning and can not wait to return .
Exceptional place with friendly professional staff – gem of a hotel.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank t0rla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rocpool Reserve hotel & Chez Roux

Property: Rocpool Reserve hotel & Chez Roux
Address: 14 Culduthel Road, Inverness IV2 4AG, Scotland (Formerly Culduthel Lodge)
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Inverness
#2 Romantic Hotel in Inverness
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Rocpool Reserve hotel & Chez Roux 5*
Number of rooms: 11
Official Description (provided by the hotel):
5 Star boutique hotel opened in February 2006. A totally renovated Georgian Townhouse featuring stunning modern original design. The hotel also has a Chez Roux restaurant with a French flair and R-bar for cocktails. All produce used is local produce. ... more   less 
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Also Known As:
Rocpool Reserve Hotel & Chez Roux Hotel Inverness
Rocpool Reserve Hotel And Chez Roux
Rocpool Reserve Inverness
Rocpool Reserve Hotel Inverness
Rocpool Reserve Hotel & Chez Roux Inverness, Scotland

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