We had been to Rocpool Reserve for a meal three years ago, the food was really good but the service was poor, so hadn't gone back. We were planning out for a meal last night, so thought we would try again. The Valentines menu was still available, for a set price of £45 per person, it looked good so we went for that. When returning the menus to the waitress, we noticed on the bottom of the menus, that a 10% discretionary service charge would be added to the bill, why should a "10% tip" for service be added before you have had the service? As from our last visit to the restaurant, the food was lovely, absolutely no complaints there, but after placing our order (which they were slow to come and take), our wine seemed to take an age to arrive (other tables were being set at the same time for other diners to come to, and their wine was already at their tables). After the meal, we asked for the bill, all the tables around us seemed to be getting cleared or served, but no one seemed to be interested in taking payment we had to ask if we paid here or through in the bar?
I am not a big "tipper" by any means, as I believe everyone is employed to carry out a job, and are paid for the job they do, but if I feel I have had service of a level above "standard" I am willing to leave a "tip". The service we received last night would not have been left a "tip", but maybe the staff already knew it was in the bag, as it is added to the bill anyway.
I would have scored our night 3 1/2 out of 5, but I don't seem to be able to. Very disappointed again, and I'm afraid, we won't be back.
- Official Description (provided by the hotel):
- 5 Star boutique hotel opened in February 2006. A totally renovated Georgian Townhouse featuring stunning modern original design. The hotel also has a Chez Roux restaurant with a French flair and R-bar for cocktails. All produce used is local produce. ... more less
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- Also Known As:
- Rocpool Reserve Hotel & Chez Roux Hotel Inverness
- Rocpool Reserve Hotel And Chez Roux
- Rocpool Reserve Inverness
- Rocpool Reserve Hotel Inverness
- Rocpool Reserve Hotel & Chez Roux Inverness, Scotland