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“Cracking!”

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Rocpool Reserve hotel & Chez Roux
Ranked #2 of 34 Hotels in Inverness
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
130 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Cracking!”
Reviewed 26 March 2013

This is a cracking boutique hotel with friendly efficient staff.
Our room was in the basement. Large, clean and comfortable with a very stylish bathroom containing a large bath and separate shower cubicle.
Natural light is from a small transom window, looking along the floor of the car park. This didn't particularly bother us as we were only there one night.
Both dinner and breakfast were excellent. This is stylish tasty cooking.
It was our first experience of a Chez Roux restaurant, and we will be seeking out more if this is an example of their standards.
Above the basement rooms there are public rooms, and a main thoroughfare to reception and the bar. In the late afternoon we heard sounds of footsteps above. Maybe a child running up and down or staff re-arranging the
restaurant furniture.There was no such problem during the night.
We would definitely return, even if they initially got our bill wrong!

Room Tip: Avoid the basement rooms in case of noise from above.
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rapton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 5 May 2013
Dear Guests,
Thank you for your review of your stay at Rocpool Reserve Hotel.
I must firstly apologise for the mishap with your bill, this is certainly not within our usual standard of service and should certainly not happen. I am aware that this was fixed immediately for you, so I hope that you departed the hotel in good spirits..
I hope that the positive aspects of your stay will see you return to Rocpool Reserve in the future, in which case I will do my utmost to ensure a perfect stay for you and your partner,
Kind Regards,
Niki Gillies
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608 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Isle of Lewis, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 March 2013

My husband and I stayed here shortly before Christmas we live on the Isle of Lewis wishing to combine a romantic and shopping weekend. This is a wonderful hotel, absolutely fantastic room, staff very friendly and helpful, cannot praise this hotel enough.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicolaguerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 5 May 2013
Dear Guests,
Thank you for your kind review on your recent stay at Rocpool Reserve Hotel.
I remember your visit fondly and am so glad that we could provide you with the romantic break which you wished for.
I look forward to welcoming you once again to Rocpool Reserve.
Kind Regards,
Niki Gillies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 March 2013 via mobile

Perfect location and perfect service! Although I have a few niggles about the room. For a 5 star hotel I shouldn't have to complain about anything....
We stayed in room 8 - there was a brown stain (damp patch) on the roof by the door which I should not expect to see in a luxury hotel. Also all we could hear through the night was water dripping by the window, not sure if it was from a blocked drain pipe?? Also the room above us was an open tv like room for quests and most of the time all we could hear was stomping feet and the floor boards squeaking. The bathroom was perfect although the shower door seemed to not stay shut properly which resulted in water on the floor. Overall a perfect stay, all staff were very friendly and met all are needs. But for me the few things I've mentioned above I do NOT expect to see in a 5star hotel especially for the amount of money that it cost.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K20SPK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 5 May 2013
Dear Guest,
Thank you for your review on your recent stay with us at Rocpool Reserve.
We take all feedback on board and it is when we receive feedback such as yours that it allows us to sort out these little ‘niggles’ which impact on a guests stay, and allows us to improve on what we offer here at Rocpool Reserve.
I hope that we will have the pleasure of welcoming you back to Rocpool Reserve in the future.
Kind Regards,
Niki Gillies
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1 review
Reviewed 8 March 2013 via mobile

We stayed on recommendation from a friend. Not often do you find the personal and friendly service that this small boutique hotel has to offer, with the quality of food to match. Relaxing luxury! Will definitely be back!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aongh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 5 May 2013
Dear Guest,
Thank you for your recent review on Rocpool Reserve Hotel.
How excellent to hear of your luxurious and relaxing stay with us, it was certainly our pleasure to provide you with our signature 5 star service and Chez Roux food and we very much look forward to your return visit.
Kind Regards,
Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2013

Recently stayed 3 nights at the Rocpool Reserve Hotel in Room One, one of the Decadent rooms. We were approached by a receptionist immediately upon arrival and even without asking our names they appeared to know who we were and immediately took us to our room. The room was immaculate, very stylish and well equipped with a personal tea/coffee machine, flat screen TV in the bedroom and bathroom and an Ipod docking station. Very different from other rooms we have stayed in because the gorgeous bathroom was on a lower level via your own stairs and included a huge stand alone bath, double wet-room type shower and 'his and hers' sinks.

We decided to dine in the R-Bar shortly after arriving and the menu was varied, food was excellent and the service from the bar maid was impressive.

On leaving or arriving at the hotel, the door was opened for us and every member of staff was friendly and welcoming. The breakfast each morning was exquisite (no buffet breakfast here!) and as always the service from the waiting staff was perfect.

Our experience at Rocpool was totally unforgettable and we can't wait to come back. Mike and Carol

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 5 May 2013
Dear Mike and Carol,
Thank you for your positive review based on your recent stay at Rocpool Reserve Hotel.
It is with pleasure that I read your lovely review and I am so glad that you enjoyed every single aspect of your Rocpool experience. It is with great effort from our full team of front of house and kitchen staff that our hotel withholds its 5 Star reputation, so they will be very happy to hear of your ‘unforgettable’ experience.
We look forward to seeing you in the future.
Kind Regards,
Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 5 March 2013

We are return guest's to Rocpool and like to treat ourselves around once a year. Let me tell you that this place just seems to get better and better! The service is impeccable, the food is unimaginably good, the rooms are luxurious and all public area's kept immaculately clean.
This hotel is a gem, with only 11 rooms and a small team of staff, it has a homely, comfortable feel which really compliments the modern and stylish decor of the rooms and public area's. The service is personal and attention to detail is admirable in all aspects of this hotel.
As long as this hotel is running, we will keep returning.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moizjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 5 May 2013
Dear Guests,
Thank you for your kind words regarding your recent stay with us at Rocpool Reserve Hotel. We remember each of your visits fondly and we look forward to welcoming you back on your next trip to Inverness.
Kind Regards,
Niki Gillies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oban, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 March 2013

We stayed at the Rocpool Reserve from Wednesday 24th to Friday 26th October. We were very lucky to get a great deal, which included Breakfast on both days. As we were in a Decadent room we chose to partake in the offer to upgrade our room to the Extra Decadent as it was only £50.00 extra. The hotel is situated only 5 minutes from the centre of Inverness, in a nice, quiet area, leaving us far enough away from the noise of the city. On our arrival we were greeted at our car by one of the fabulous members of staff offering to help with our luggage. We were given a quick tour of the hotel then taken to our room and were checked in there. Very personal, and relaxed. We had Room Number 5, which had a private balcony with an outdoor hot tub, providing a stunning view of the Ness River. It also had a great bathroom with a massive bath and double sinks. Gorgeous! The bed was very comfortable and the shower was the type you could stay in all day! We woke up feeling refreshed after an excellent night's sleep and 15 minutes later our room service was delivered right on time, which I must say was the most delicious I may have had. The menu was plentiful and I enjoyed an immaculately presented fresh fruit plate and a full Scottish Breakfast cooked to perfection, served by friendly staff.

Our second night carried on in the same fashion, with our Chez Roux dining experience being entirely decadent, something which we greatly appreciated after a long day on our feet exploring Inverness. The cheese souffle and scallop starters which we opted for were simply unbeatable, or so we thought until the main courses arrived, the steak was cooked beautifully and the beef cheek was a rich, wholesome dish which exceeded all of my expectations. After two rich courses each, we decided to opt for the homemade sorbets which included 'green apple and coriander' an unusual combination, but absolutely divine.

We retired to the bar for after dinner coffee's then spent the remainder of our evening enjoying the lights of Inverness from our hot tub. A perfect way to end our perfect stay, thank you Rocpool for our simply perfect romantic weekend.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpandkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 6 March 2013
Dear Guest
Thank you for your taking the time to share your experience with fellow trip advisor reviewers.
It is reading a review like this that makes us all truly proud of the experience we aim to deliver to all our guests.
We are delighted that you enjoyed your stay with us, and we certainly look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rocpool Reserve hotel & Chez Roux

Property: Rocpool Reserve hotel & Chez Roux
Address: 14 Culduthel Road, Inverness IV2 4AG, Scotland (Formerly Culduthel Lodge)
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Inverness
#2 Luxury Hotel in Inverness
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Rocpool Reserve hotel & Chez Roux 5*
Number of rooms: 11
Official Description (provided by the hotel):
5 Star boutique hotel opened in February 2006. A totally renovated Georgian Townhouse featuring stunning modern original design. The hotel also has a Chez Roux restaurant with a French flair and R-bar for cocktails. All produce used is local produce. ... more   less 
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Also Known As:
Rocpool Reserve Hotel & Chez Roux Hotel Inverness
Rocpool Reserve Hotel And Chez Roux
Rocpool Reserve Inverness
Rocpool Reserve Hotel Inverness
Rocpool Reserve Hotel & Chez Roux Inverness, Scotland

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