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“Amazing, thank you” 5 of 5 bubbles
Review of Rocpool Reserve hotel & Chez Roux

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Rocpool Reserve hotel & Chez Roux
Ranked #2 of 34 Hotels in Inverness
Certificate of Excellence
moray
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing, thank you”
5 of 5 bubbles Reviewed 24 May 2014

Just back from a lovely break at this gorgeous hotel. To start with we were greeted by a member of staff with a brolly as it was raining. Showed to our complimentary upgraded room and it was stunning. The attention to detail was amazing. We had dinner at the restaurant and it was gorgeous, and cocktails in the bar. Compared to cocktails in a bar in town this was amazing, and again the small details made it even nicer. Once we retired to our room we found the beds turned down, a card on the bed for breakfast in bed and also water and shortbread. Breakfast - amazing! The best I have tasted. Even the check out was flawless, you really deserve the fantastic reputation you had, keep it up. You made a birthday girl very happy.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank portaventuralovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 25 May 2014
Dear Guest,

Thank you for taking the time to share with Tripadvisor the praise kindly given with regards to your recent stay at Rocpool Reserve.

We believe very strongly that the little things and attention to detail are very important to every guest's stay so every effort is given to hopefully surpass expectations and offer an unrivalled service from check in to check out.

It is indeed a privilege to receive such a glowing report from you and indeed very pleasing that you enjoyed all aspects of your stay from the room, to the bar area and of course the food.

It would be a pleasure to be able to welcome you back to Rocpool Reserve and Chez Roux in the near future.

Kind Regards,

David Robertson,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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586 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Franschhoek, South Africa
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 21 May 2014 via mobile

A great experience in a quiet ,excellent location close to town ( a walk).
The hotel staff were extremely helpful,friendly and could do nothing more to help us enjoy our stay.
Our room was an Exclusive double room - could wish for no more. Beautifully decorated, well laid out lots of room and a bathroom to die for with an enormous shower with lots of personal touches with Mugler toiletries.
The Michelin stared restaurant food was magnificent and the Scottish breakfast was the best, no fat, with beautiful local ingredients.
On the downside we found the bar area too warm as confirmed by the staff 'it's always like this' but we adjourned to the lounge so all was well.

Stayed May 2014, travelled as a couple
Helpful?
Thank Berjan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 24 May 2014
Dear Guest,

Thank you for taking the time to share such an insightful review regarding your recent stay at Rocpool Reserve.

We believe very much at Rocpool Reserve that the small things are what makes a stay very memorable so the intricate touches to the bedrooms, the high standard of toiletries and whatever help all staff members can be, go along way to making any stay a favourable one. I am so happy that this shone through for you and helped make your stay so enjoyable.

Yes, on those occasionally warm days in Inverness, the Hotel can become warm but with the vigilance of the staff we will counteract this by opening additional windows and doors as well using the air conditioning. Our guests must be comfortable in all aspects and through this vigilance, it perhaps goes a little way to ensuring so.

I hope to be able to welcome you back to Rocpool Reserve in the not too distant future.

Kind Regards,

David Robertson,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
139 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Stayed at this hotel for one night and organised a joint 40th birthday for 6 friends in the restaurant. The room was lovely and the bathroom massive.
The staff were extremely helpful and some nice touches in the room, like a bottle of water and a glass plus a plate of chocolate macaroons awaiting me after my night out.
Staff in the restaurant were lovely, helpful and very patient.
It was very warm in all areas of the hotel, but it's an extremely minor gripe as everything else was lovely.
Thanks for the birthday cake and making our evening memorable and special. The effort from the staff at Rocpool does not go unappreciated.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank barkwilde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 24 May 2014
Dear Guest,

First of all, a happy belated Birthday. I am so happy that you chose to share such an important milestone with Rocpool Reserve.

We wish to make every guest feel welcome and also to give an experience to savour and from your review, it seems very much that we had done it on this occasion for you.

It was a delight to have you and your guests join us in the Bar and Restaurant and we hope to be able to welcome you back in the near future for I'm sure a very similar experience.

Kind Regards,

David Robertson,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
inverness
2 reviews
5 of 5 bubbles Reviewed 18 May 2014

We were celebrating our 16th wedding anniversary this weekend and decided to treat ourselves by coming to your restaurant, and what a treat it was!! The service was excellent, attentive but not intrusive. The staff were very efficient, but above all the food was truly delicious! So delicious that we cleared our plates and couldn't manage a sweet!! Definitely will try for a sweet next time. A fantastic dining experience, which made our anniversary absolutely perfect!! Thank you.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank peterandnichola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 24 May 2014
Dear Guest,

First of all, Rocpool Reserve sends our congratulations on your Anniversary and secondly, thank you so much for deciding to celebrate such an important occasion with us.

There is always that little bit of added pressure when we are faced with such an important time but we happily take it in our stride and continue with offering our high standard of food and service that we wish to provide every guest.

I am so happy that we hit the mark with yourselves and have hopefully made it an anniversary to remember.

We will hopefully see you again the same time next year, if not before.

Kind Regards,

David Robertson,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairn, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 17 May 2014

We stayed at Rocpool at the beginning of May for a night as a surprise for my husbands birthday, what can I say.....Just amazing! We were greeted in the car park by the General Manager who was very welcoming and pleasant who showed us to our room. I had booked a 'Hip' bedroom and included dinner with our stay, when we arrived we were told we had been upgraded to a 'Decadent' bedroom on a complimentary basis as the hotel was fairly quiet which we were delighted with.
We had dinner booked in the "Chez Roux" restaurant for 7pm, my daughther and her partner joined us. The four of us were seated in the restaurant at 7pm after drinks in the bar and were promptly given our starter which were just fantastic, my husband had Albert Roux's famous Soufflé which he said was to die for. As I am a vegetarian and do not eat any dairy products the chef had created a menu specially for me, I thought was just amazing and I am very grateful they were able to do this.

I would highly recommend this lovely boutique hotel, it is very stylish and surprisingly quiet for an inner city hotel. All the staff were very helpful and so attentive without being invasive. Definitely 5 star!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank C-BAberdeenshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 24 May 2014
Dear Guest,

Thank you so much for taking the time to review your recent stay with the Tripadvisor community. You really have taken in what we try to produce at all times at Rocpool Reserve, and that is simply to offer a high level of service throughout the Hotel as a whole in order to fully impress and leave each guest with an unforgettable experience.

It is with great appreciation that it seems we managed to offer both of the above from within the restaurant and room.

I thank you for visiting Rocpool Reserve and I look forward to you possibly being able to welcome you back in the near future.

Kind Regards,

David Robertson,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
VXFoxy
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

I thoroughly recommend dinner at Rocpool Reserve. The food and service was superb and excellent value for money. Three courses a la carte with aperitif, wine and dessert wine came to £60/head. But the set menu @ £28 for 3 courses looks even better value.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VXFoxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 18 May 2014
Dear Guest,

Thank you for your kind review regarding your recent visit to Rocpool Reserve and Chez Roux.

I am so happy that you enjoyed your experience so much and also that you agree with me in thinking that it is very much a meal that offers great value for money. Inverness has a very vibrant restaurant scene with plenty of choice and with close investigation, we definitely seem to be keeping in line with the food and service standards expected of a high end establishment as well as keeping the price fair for such exquisite dishes of food.

I thank you once again for your gratefully received comments and I hope to be able to welcome you back to Rocpool Reserve in the near future.

Kind Regards,

David Robertson,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenrothes, United Kingdom
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

Started off on a slightly frustrated footing after emailing to book the "mid week break" advertised on their website (excellent deal from £420 for 2 nights dinner, b&b plus bottle of champagne in room) and was told room was available but deal wasn't (not sure this makes sense as should only depend on room availability - nothing on the website suggested it was a limited promotion) and that dinner was only meant to be included with one of the two nights (their website error I presume, but not my problem that they had promoted this!). A little negotiation/persuasion and complaining later and the original deal was secured (although this left me slight sceptical about customer service). Overall this made for an excellent price for such a package.

However, experience from there onwards was excellent - friendly and helpful staff who were interested to help but unobstrusive; suggested local walks and chatted about the area. Housekeeping staff were like invisible fairies - even after only vacating our room for minutes we'd always return to find it impeccably turned out, cleaned and freshened!

We booked the most basic room, but is was still lovely - contemporary, clean, and quality finish with no signs of wear and tear. Tempting mini bar, very comfortable bed, books of local info, powerful shower, luxury toiletries.

We found the breakfast, contrary to some other reviewers, pleasingly generous - the vanilla poached pears were particularly delicious. Dinner both nights was very good indeed - perhaps not consistently excellent, but then Roux's restaurant here is more of an upmarket chain than a bespoke own restaurant, and we had been rather spoilt by dining at the luxurious Boath House the preceding evening. That said, the menu was really very good - could have happily be tempted by a different appetising offering every night for a week - and they acknowledged my food allergies (having received advance notice) on checking in and made it clear that chef was happy to be accommodating. Indeed one of the alternative variants chef produced was offered was so delicious I was actually glad I couldn't eat the original dish! Highly accommodating and flexible.

Overall would definitely recommend and will visit again.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kerri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, 19 May 2014
Dear Guest,

Thank you so much for taking the time to review your stay at Rocpool Reserve and Chez Roux. I will start by apologising for any error and inconvenience caused during the booking of your room. This isn't the usual attentive, simple and quick process we like to offer when you decide to contact us to make a booking.

I am so happy to read that everything after this was to your liking and I'll be sure to pass on your kind words to the staff.

At Rocpool Reserve, our ethos is very much to offer a high quality service but without being obtrusive. Thank you so much for noting this small but very important aspect was carried out to your liking.

With being affiliated with the Roux name, the food of course has to be at a constant high level and I am happy to read that both night's meals were enjoyed and that you've noted the hard work that goes into the menu in order to offer a wide variety of different dishes in order to satisfy different appetites.

Thank you for all your kind words and I do hope that you're able to return to Rocpool Reserve in the near future and I'm sure for an equally enjoyable time.

Kind Regards,

David Robertson,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rocpool Reserve hotel & Chez Roux

Property: Rocpool Reserve hotel & Chez Roux
Address: 14 Culduthel Road, Inverness IV2 4AG, Scotland (Formerly Culduthel Lodge)
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Inverness
#2 Luxury Hotel in Inverness
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Rocpool Reserve hotel & Chez Roux 5*
Number of rooms: 11
Official Description (provided by the hotel):
5 Star boutique hotel opened in February 2006. A totally renovated Georgian Townhouse featuring stunning modern original design. The hotel also has a Chez Roux restaurant with a French flair and R-bar for cocktails. All produce used is local produce. ... more   less 
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Also Known As:
Rocpool Reserve Hotel & Chez Roux Hotel Inverness
Rocpool Reserve Hotel And Chez Roux
Rocpool Reserve Inverness
Rocpool Reserve Hotel Inverness
Rocpool Reserve Hotel & Chez Roux Inverness, Scotland

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