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“Poor Premier Experience”

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Premier Inn Inverness East Hotel
Ranked #10 of 34 Hotels in Inverness
Certificate of Excellence
Winsford, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor Premier Experience”
Reviewed 19 August 2014

Worst Premier Inn I have ever stayed at. Cold Room, cleaning standard was very poor. Very disappointed. Having flown up from UK to enjoy the Nairn Highland Games we were very disappointed with this hotel. Overpriced for what you got, breakfast was awful and we only ate there once after that we found a breakfast cafe "Girvans" in Inverness which served a very tasty breakfast.
Having stayed in many Premier Inns in both UK and Scotland this has to be the worst. Will not go back and would advise anyone to think twice before booking here. The only good thing was the Costa Coffee.
J & J - Cheshire

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KerryFE, Manager at Premier Inn Inverness East Hotel, responded to this review, 23 August 2014
Dear Julie E

Firstly I would like to thank you for posting your review. I realise it can be difficult to approach someone when you have a complaint but without that we would not know there was a problem. It is very disappointing that your stay did not meet your expectations and I would like to ask if you can take the time to contact me with your reservation details so I can investigate this and ensure any issues are corrected. You can send it to my direct email PITL.InvernessEast@whitbread.com. If you are visiting Inverness again I would love to be able to welcome you back as we are currently awaiting an extension and full refurbishment that are due to start in the next month and will completely transform the hotel. We will also be getting the new beds from our most recent tv advert and I am advised they are great. It is nice to read that you enjoyed the Costa Coffee, we are proud to offer it throughout Premier Inn. I hope to hear from you and thank you again.

Kind Regards
Kerry & The Team
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462 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Wirral, United Kingdom
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 August 2014 via mobile

Stayed here for one night. Reception staff were friendly and helpful, happy to sort out an early morning taxi for me. Out of town on a business park near to the hospital and tesco. This is an older style premier inn, but still comfortable and clean. Brewers fayre next door with children's indoor and outdoor play area.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sairny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KerryFE, Manager at Premier Inn Inverness East Hotel, responded to this review, 23 August 2014
Dear Sairny

Thank you for taking the time to write such a nice review. We are all so glad that you enjoyed your stay here and would love to welcome you back when the hotel is modernised in the next few months. We are very proud to have a happy and friendly team here and it is great that you experienced some "Highland Hospitality".

We look forward to seeing you again and thank you

Kind Regards
Kerry & The Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grays Thurrock, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014 via mobile

We chose to stay in this Premier Inn as we have a small baby and know that they will provide a travel cot and a room big enough for all 3 of us. As usual this was provided and it was clean and tidy. The negatives of this room where the small window, making the room very warm, the bathroom was a little tired looking with rust around the plug hole and the shower had virtually no pressure. As for value for money, well I thought that at £268 for 2 nights was expensive, for a hotel that was not in the town or walking distance. As for finding the hotel, there are absolutely no signs for it once you came of the A9 travelling southbound!

Stayed August 2014
Helpful?
Thank PennyLane72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KerryFE, Manager at Premier Inn Inverness East Hotel, responded to this review, 23 August 2014
Dear PennyLane72

Thank you for your review about our hotel. We are so glad that you found the hotel to be clean and tidy, our housekeeping team are all very passionate about their work and will be so happy to receive this compliment.

You are absolutely right, the bathrooms are looking a little tired now but as you may see in some of our other responses, we are scheduled to get an extension and refurbishment starting in the next few weeks. We would be delighted if you were to return upon completion to see the difference, the new decor is stunning.

I appreciate the prices may seem higher than usual. We have a dedicated team who consistently monitor our rates to ensure we are competitively priced and as Inverness is such a popular destination now, the best advice I can give is to try booking in advance taking advantage of our great value Premier Saver rates online.

Again, thank you for your review and we hope to see you back again

Kind Regards
Kerry & The Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort William, United Kingdom
1 review
Reviewed 30 July 2014

Lovely clean rooms, nice size. Nice friendly staff.
Food in restaurant was very good and reasonably priced. Will definitely stay in this premier inn again if ever need to spend another night in Inverness

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isobel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KerryFE, Manager at Premier Inn Inverness East Hotel, responded to this review, 5 August 2014
Dear Isobel M

Thanks for taking the time to review your stay with Inverness East Premier Inn. Your feedback is very important to us and we are pleased that your stay met your expectations and you were comfortable. Thank you for your comments regarding dinner, we will ensure the Brewers Fayre next door are informed that you enjoyed your meal. The team here will be delighted to receive your feedback as we are committed to providing our guests with a high level of service. We look forward to welcoming you back in the future.

Kind Regards
Kerry & the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 July 2014

I am happy to stay at a premier inn as they all seem clean and comfortable with helpful staff.My only problem with them is they cost a lot for what you get and they are hard to find one with empty rooms if you don't book ahead.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KerryFE, Manager at Premier Inn Inverness East Hotel, responded to this review, 5 August 2014
Dear Rob B

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated. At Premier Inn we endeavour to offer a great quality stay and we consistently monitor our rates to ensure we are competitively priced. You will find our best rates are available online, especially by booking the great value Premier Saver. We do find Inverness gets very busy during the summer months so it is advisable to book in advance to secure the best price. Your feedback is very much appreciated and please be assured that your comments have been passed on to our Marketing Team. Thank you once again for taking the time to contact us and we hope you enjoyed the rest of your visit to Scotland.

Kind Regards
Kerry & the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 June 2014

I think if you book in advance to get the offer rates you can not go wrong with Premier Inns. They are always clean and comfy and have the bar attached which is really handy. This Premier inn is on the out skirts of Inverness which is fine if you are in the car. We traveled by train and had a taxi to the hotel. We stayed 2 nights and did discover the local bus stop into town which was 2 mins walk from the hotel next to Tesco extra, which is open 24 hrs, 7 days a week. Next to Tesco is a Dobbies garden center which does a cheaper cooked breakfast which was really good. Sometimes you just want a bacon sandwich or just some toast and this makes the premier inn breakfast expensive. Good value on the £29 per night rate, but perhaps just too far out of town for convenience for longer stays.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hodgepodge16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KerryFE, Manager at Premier Inn Inverness East Hotel, responded to this review, 5 July 2014
Dear Hodgepodge16

Thanks for taking the time to review your stay with Inverness East Premier Inn. Your feedback is very important to us and we are pleased that your stay met your expectations. We are committed to providing our guests with a high level of service so if you are ever to return to Inverness and wish to be in a more centrally located hotel please get in touch with us and we can advise you which of our other Premier Inns in the area would be in the most suitable location. We look forward to welcoming you back in the future to Premier Inn.


Kind Regards

Kerry and the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 June 2014

Perfectly satisfactory motel, room & bathroom very clean and unexpectedly spacious. 30 mins free WiFi is good enough to make those important checks - much better than having to pay separately if you only want to quickly check some information or dash off a couple of emails. Courteous and helpful staff. My main problem was finding the place - it's on a light industrial estate, with no signage at all that's visible from the only road from which access is possible.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Inverness East Hotel

Property: Premier Inn Inverness East Hotel
Address: Beechwood Park, Inverness IV2 3BW, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Inverness
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Inverness East Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
If you're seeking a new place to stay, Premier Inn Hotel Inverness East is in a great location. We're situated in a business park, so we're a great base for work as well as play. From the ancient castle overlooking the city, to the latest bands at Rockness and Belladrum festivals, you'll find entertainment that spans the ages in Inverness. Watch the legendary Highland Games, or wander through the historic buildings in the Old Town, then come back for some modern food at our Brewers Fayre restaurant and a great night's sleep in your comfy bed. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Inverness East Hotel Inverness
Premier Inn Inverness East Hotel Scotland

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