This hotel is really rather difficult to describe. One reviewer described it as:
"a pub with rooms – no separate reception for hotel guests"
which is true but not the full story (at least in my opinion).
The Hotel has a Service Promise that customers should "want to visit the Heathmount ....and....want to come back" and everyone from Fiona the Owner down (no anonymous "Manager" skulking away out of sight and sound of customers here!) tries their best to achieve this. Little things like making one feel genuinely welcome, carrying one's case up to the room and a breakfast freshly cooked to order (bacon as crispy as you like) lift it above the pack.
Our room was pleasantly furnished, spotlessly clean, with bedding that was changed daily and nice fresh towels.
The location, just a short walk from the town centre, is also very convenient.
What's not to like?
Well the price for a start which, at least in our case, seemed pretty steep
Not all the rooms have baths (you will know from my other reviews that this is a very hot topic!) although, to be fair, our walk in power shower worked well and there was plenty of hot water)
Our sleep was interrupted twice by bottles being emptied into a skip late at night!
Parking is limited when the hotel is busy (to the extent that we left our car and walked everywhere for fear of losing our space)
There is no place for guests to go when they leave their room apart from the bar and restaurant, both of which were packed like a London tube in the rush hour (believe me that is no exaggeration, we literally had to push our way through the crowd in the bar to get from the restaurant to our room) when we were there.
Overall 4 out of 5 but I would happily stay there again for the location - especially if I had one of the rooms with a bath that was more reasonably priced.
- Official Description (provided by the hotel):
- The Heathmount Hotel ... more less
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- Also Known As:
- Heathmount Hotel Inverness, Scotland