We asked the girl at the desk if they did the Book-Ahead accommodation service and she said that we should go to Waterstones!!!
We then noticed the desks at the back and went to them asked the same question. The young lad there looked rather blank but he did ask the lady standing behind him.
We did wonder whether he was on his first day of work experience as he did know even how to put the phone on hold!
We were asked what price range we were looking at - as we had no idea of the price in the area we couldn't really say. He then looked up some B & Bs in the area requested but had to ring each one to find out how much they were. In other Information Centres this has been on the computer screen. He did manage to fix us up with one - partly because by that time we'd lost the will to live and were running out of time on our parking ticket.
The member of staff whom we had presumed to be his mentor deserted him and went to gossip with her colleagues.
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