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Review of Moulin Lodge

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Very good
7 reviews
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Villa -
5 Bedrooms, 3 Bathrooms, Sleeps 10
Fort William, Lochaber, Scottish Highlands, Scotland

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
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English first
English first
Spanish first
English first
Northampton uk
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 October 2017 for a stay in October 2017
people found this review helpful

Our family stay was spoilt because we were misled with the facilities in this house.

We paid for unlimited Wifi, TV, and Microwave. What we got was No Wifi, No TV and No Microwave (all advertised). The dishwasher only washed items in the lower basket. Beds were hard and lumpy. There were no instruction for using these items in the Lodge.

I put these points to Pete, who recons he was at the Lodge two days before us and the Wifi box was there and must have been stolen !!! He said the TV was working too, indicating that three adults must be stupid not to be able to work it, even though there was no aerial and No Service. Pete didn't agree that the beds were lumpy when he slept there. We were not offered any compensation, just complete indifference.

Such a shame, because otherwise, the place was very clean and in a lovely location.

I go to Fort William at least three times a year but I will not stay here again.

Your age range 65+
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Oct 2017
Hallelujah...you not staying at Moulin Lodge is the best news I have heard in a long time. I am struggling to remain professional with you. How would you like your instructions to use the beds???? As for the TV you state there is no ariel - how would you know as it is in the loft? Have you been in the loft? and yes Sarah and I stayed at Moulin and watched lots of TV through the new digital box, purchased by us, yet your husband and son, who you claim are BT engineers could not get a signal or work 2 remote controls and so moved the entire tv in to the kitchen to see if another tv point worked - why does this not surprise me. Your husband told me the phone that you had not selected the right setting on the dishwasher. You have said I did not offer any compensation yet you did not request any? That said, I would of happily refunded your entire payment for you to stay somewhere else. I have spoken to previous guests about your review and claims, all of which were amazed and bemused reporting none of the above. It is a real shame that people like you spoil it for the majority of genuine guests, but you are entitled to your review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 27 July 2018 for a stay in July 2018
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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