We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent yet again”
Review of Imperial Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Imperial Hotel
Ranked #18 of 21 Hotels in Fort William
Reviewed 11 October 2010

My third stay in two years, and now wouldn't consider any other hotel. We arrived quite early expecting to leave our bags with the concierge only to be told that we have been given a complimentary upgrade and that our room was ready. The receptionist was helpful and very friendly. The hotel is in great location, just two mins walk from town centre. We had a lovely loch view from our room. Staff at this hotel can not be faulted, always helpful and very welcoming. We look forward to our next stay.

  • Stayed: September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jolana2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (739)
There are newer reviews for Imperial Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

572 - 578 of 739 reviews

Reviewed 11 October 2010

i am very happy with everythink. service was excellent, staff are very good and the manager always taking care. It was really very good hotel and i will again come next year.

  • Stayed: October 2010, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank breeze17059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2010

I went to stay at Imperial Best Western Hotel with my partner last weekend and we really enjoyed our stay. The hotel was so clean and the rooms were brilliant. The hotel staff were also very friendly and helpful. The service in the restaurant and the bar was superb. The food was also very lush especially "Egg Pakora". Compliments to the Chef. The staff at front desk was also very pleasing. Marina, Gary, Katrina and Prashant were really good. I would definitely recommend this hotel and would love to go back.

  • Stayed: September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ajasuja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prash23, Manager at Imperial Hotel, responded to this reviewResponded 22 September 2010

Dear Guest,

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at 01397 702040.

Again, thanks for taking the time and have a great day!

Sincerely,
Prashant Kumar
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2010

Hotel is in the heart of the shopping area and close to the train station. It has onsite free parking if you arrive in time to get one of the few spots. Easy walk to shopping and food options. It's an older, quaint hotel with many nooks and crannies and odd access through doors and corridors to rooms. This hotel has no lift and is not handicap accessible; so if you need that be careful! Hotel is clean but dated. There was an offensive and caustic chemical smell in the bathroom that was almost intolerable. Had a room facing the road, but the noise was not too bad.

  • Stayed: September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank valmc8084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2010

We were recomended this hotel by friends. From the moment we arrived we were treated royally by all the staff. They were all very friendly and could not do enough for you, everything they do is very efficient and done with a smile.
We had double room on the first floor, it was spotlessly clean, the bathroom was lovely, the bed really comfortable. The room had flat screen TV, telephone, tea, coffee and biscuits, free Wi Fi.
The hotel is in town centre,has free parking, restaurant, bar. We took dinner one evening in the restaurant, the service was excellent and the food very good.
Thanks to all staff and we hope to see you all again soon.

  • Stayed: August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank logo30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prash23, Manager at Imperial Hotel, responded to this reviewResponded 22 September 2010

Dear Guest,

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at 01397 702040.

Again, thanks for taking the time and have a great day!

Sincerely,
Prashant Kumar
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2010

The only thing I have to criticise was the view from our room (Nr. 42) in an inner courtyard and so the room looked a little bit dark and we could`nt see the Loch Linnhe. But the room was very clean and comfortable and the weather was fine so that we used our room only for sleeping. The whole hotel was nice and staff very friendly and helpfully.
I strongly recommend to stay in this hotel visiting Fort William.

  • Stayed: August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gerryfarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prash23, Manager at Imperial Hotel, responded to this reviewResponded 22 September 2010

Dear Guest,

Thank you for completing the feedback with regards to your recent stay at Best Western Imperial Hotel. Your Feedback is very much appreciated and please note that we take all the feedbacks to heart on focussing and improvement.

I hope that you will give us another opportunity to serve you better in near future.

If we could be of any assistance then please do not hesitate to contact us on 01397702040.

Sincerely,
Prashant Kumar
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2010

We stayed for one night at this hotel and were given room 24, the room had lovely views over the loch. We found the room very clean, the towels and the bed linen were spotless. The paintwork and decor was clean and fresh, and the carpet was very clean. The bathroom was modern, very clean, comprising of toilet, bath, shower and wash basin, basic toiletries were provided.
The main bedroom had a double bed, cupboard with a space for hanging and storing clothes, a flat screen TV, two chairs, tables, plus an additional desk. There were tea and coffee making facilities. There was also a radio alarm clock and a trouser press in the room. The room was not massive but adequate for our needs.
The public areas of the hotel were all very clean and we found all the staff very welcoming and friendly. Parking is available free of charge in the hotel car park with a permit available from reception.
Free WiFi was advertised throughout the hotel, but I could not get it to work in either the room or any of the public areas.
The hotel is in a good location in Fort William and I would happy to recommend it for a short break.

  • Stayed: August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank milligan1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prash23, Manager at Imperial Hotel, responded to this reviewResponded 3 September 2010

Dear Guest,

Thank you for taking the time to complete a positive feedback regarding your stay with us.

I would like to express our sincere thanks to you from all the imperial staff, for appraising.
We would like to know you that we take all our guest feedbacks seriously and works towards the improvement of the property.
If its about the WIFI connectivity in the room, we do apologies for this inconvinience caused as our network system was down on that day due to breakage in the router but that all has been fixed and everything is working perfectly.

Once again i would like to take this opportunity to thanks you for staying at our hotel.
If there any way i would be of any assistance in future then please do not hesitate to contact me on 01397702040.

Best Regards
Prashant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Fort William hotels
0.5 mi away
Cruachan Hotel
Cruachan Hotel
#15 of 21 in Fort William
554 reviews
0.6 mi away
Nevis Bank Inn
Nevis Bank Inn
#4 of 21 in Fort William
575 reviews
0.1 mi away
Alexandra Hotel
Alexandra Hotel
#10 of 21 in Fort William
1,043 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Ben Nevis Hotel & Leisure Club
Ben Nevis Hotel & Leisure Club
#13 of 21 in Fort William
982 reviews
0.2 mi away
Travelodge Fort William
Travelodge Fort William
#9 of 21 in Fort William
507 reviews
2.8 mi away
Inverlochy Castle Hotel
Inverlochy Castle Hotel
#2 of 21 in Fort William
600 reviews
Show Prices
Show Prices
Show Prices

Been to Imperial Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Imperial Hotel

Address: Fraser Square, Fort William PH33 6DW, Scotland (Formerly Best Western Imperial Hotel)
Region: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #18 of 21 Hotels in Fort William
Price Range: £59 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 35
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), TripOnline SA, Agoda, LateRooms, HotelQuickly, Cancelon, Evoline ltd, 5viajes2012 S.L. and getaroom.com so you can book your Imperial Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Fort William
Fort William Best Western
Imperial Hotel Fort William, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing