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“Friendly and efficient staff”

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Bay Caledonian Hotel
Ranked #10 of 21 Hotels in Fort William
Reviewed 1 July 2012

Just come back from a 5 night stay at this hotel. The staff could not have been more helpful - nothing was too much trouble. Food was generally good with lots of choice, particularly for breakfast although combinations of vegetables with the specified meat for dinner were slightly unusual. Room was adequate and clean but the bed was rock hard (as is usual with most hotels these days) I believe that the upgraded rooms had more comfortable beds (only found this out when we were there). Wished we had paid extra. Also I think it would have been worth paying the extra for the view at the front which was stunning. Had room at the back with a view of the rear car park which despite our room being on the 1st floor was above window height so fairly dark. Entertainment was good but would have appreciated a room or area where we could hold conversation without talking over the noise - also because open plan the phone ringing in reception area must have disturbed the entertainer. This hotel is a good couple of miles from Fort William with the bus stop being a good 500m away - a long way for the elderly to walk. However, shared taxi with others which made the cost cheaper - about £6 between four people for one way! Don't forget to pack the midge repellant spray if you want to walk by the loch in the evening (which is beautiful). They are plentiful! Will go again.

Room Tip: Pay extra for upgrade if you are fussy with regard to comfortable bed and worth paying for upgrade f...
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  • Stayed: June 2012, travelled as a couple
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8  Thank Lizzie60_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

What a great review. Thanks for the comments on the staff, the food and the entertainment. Sorry about the hard bed but some mattresses are more firm than others; we do have toppers we can put on to help this though. For the next couple of months midge repellent will be required as there are quite a lot of them about. We look forward to seeing you again.

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479 - 485 of 596 reviews

Reviewed 17 June 2012

i have just come back from this hotel on a 5 day trip with shearings.Food excellent entertainment good rooms good.The only down side was that they do not have a lounge area which is what is needed,because when i was there you could hear people talking loudly while the artists were on which i thought was really bad.They could do with having maybe a mini bus shuttle service to take guests into the city that would generate money into the hotel Other than that i enjoyed my break in this hotel.

  • Stayed: June 2012, travelled with family
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6  Thank b6687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Thank you for your review. I am pleased you enjoyed the majority of your stay. Due to our open plan bar and lounge area it is a little awkward when some people want to talk and others want to listen to the entertainment. Your idea of a shuttle bus is a good one and we will look into this.

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Reviewed 15 June 2012

First appearances is that the hotel is a bit 'tired', having said that the service was excellent

Room Tip: top floor for the views
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  • Stayed: May 2012, travelled as a couple
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4  Thank terrySkelmersdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Thank you for your short but sweet review.

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Reviewed 29 May 2012

I just got back from a 5 day trip with Shearings to this hotel.On arrival we were told they had one couple ill with Norovirus but they were in their room and the hotel had been thoroughly cleaned. During our stay my sister and 40 others caught the virus.One person was taken to hospital and we were confined to our room for days. There was no information and to say we felt isolated is an understatement. My sister was violently ill and very distressed, the hotel rooms were not cleaned properly, they should never have sent people into a hotel with Norovirus it was complete folly.The hotel was supposed to be closed for 2 weeks after we left but they are still advertising holidays there.

Room Tip: Ask for one of the refurbished rooms.
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  • Stayed: May 2012, travelled with family
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14  Thank Sheila W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Thank you for taking the time to post your review. Firstly, I hope you sister is now fully recovered. Our hotel did suffer from an outbreak of the norovirus like many other places as seen in recent news reports. The main reason for outbreaks like this occurring is that people do not isolate themselves from others when they feel ill or that they think they are better when they are still spreading the virus, some do not even report they are ill at all. I am sorry you felt isolated in your room but all guests were provided with meals, water and extra towels as necessary.

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Reviewed 6 May 2012

First appearances is that the hotel is a bit 'tired', having said that the service was excellent and friendly from reception to the restaurant. The room was comfortable, spacious and extremely clean. The food was excellent and the service in the restaurant was first class. The dining room is spacious and pleasant and there is a large lounge bar. There was no wifi available which was a little disappointing as most hotels now include that service.
I came with National Holidays and can thoroughly recommend the all inclusive package which was extremely good value for money.
The hotel is a good 45 minutes walk to the town - taxis cost around the £6 mark.
I would certainly use the hotel again.

Room Tip: Ask for a room facing the Loch.
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  • Stayed: May 2012, travelled solo
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13  Thank JohnHull73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

It’s great to see you enjoyed your break at the Caledonian. I also think that our staff are first class, they enjoy their job and it shows in their attitudes. Thanks for the comments about the food, too. We do not have WIFI at the moment but we will look into this for the future. As you say you would use the hotel again, we look forward to welcoming you back.

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Reviewed 21 April 2012

just back from a weekend self drive trip to this hotel. good views overlooking the loch. good food and service from staff. a long walk into fort william but worth the visit. a good tip is not to book shearing breaks too early as they discount the hotels nearer the time. i paid £35 extra booking too far in advance.

Room Tip: pay extra for a room with a view
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  • Stayed: April 2012, travelled as a couple
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2  Thank vicpayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cal, General Manager at Bay Caledonian Hotel, responded to this reviewResponded 1 May 2012

Thank you for your review. Comments like this make everyone feel appreciated for the job they do

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Reviewed 20 April 2012

Just returned fom a 5 day break with Shearings.
I paid £84 extra for sole occupancy of a double room
with loch view which was worth every penny as the view
was to die for.
The room was clean bright and modern as was the bathroom
Evening meals were basic but adequate, Breakfast very good
with generous portions. Quick service and very pleasant staff
Some reviewers have complained that the hotel has a bad
smell but I can honestly say that I could detect no bad smell
whatsoever and neither could anyone else on our coach.
Unfortunately the hotel lacks a separate lounge area just
a large bar with lots of tables and chairs so there is nowhere
to relax in an armchair or sofa if you didn't want to go on the
trips out.
You get what you pay for and as the basic cost of this holiday
was only £139 it represented excellent value for money.

Room Tip: Loch view essential
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  • Stayed: April 2012, travelled solo
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7  Thank tillytops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cal, General Manager at Bay Caledonian Hotel, responded to this reviewResponded 1 May 2012

I’m pleased you found your holiday to be great value and enjoyable. Thank you for the good comments on the food and especially the staff.

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Additional Information about Bay Caledonian Hotel

Address: Achintore Road, Fort William PH33 6RW, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #10 of 21 Hotels in Fort William
Price Range: £58 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay Caledonian Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
Situated directly opposite Loch Linnhe, you can admire the fantastic views of the beautiful surrounding wooded hills and mountains from this hotel. Along with the dining room and pleasant lounge area, all front facing rooms offer super views of the breathtaking Loch Linnhe. The comfortable lounge and ballroom host entertainment most nights, often with a distinct Scottish flavour which is perfect for unwinding after a day’s sightseeing or exploring. A number of rooms have been recently refurbished to increase the capacity at this popular hotel and there is a convenient lift that serves all floors. At nine miles long and over a mile wide and with Ben Nevis towering above, Loch Linnhe is one of Scotland’s natural treasures. The hotel is also just two miles south of the town centre of Fort William, known as the outdoor capital of Britain, and here you can explore the many small and interesting shops and museums. ... more   less 
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Also Known As:
Caledonian Fort William
Caledonian Hotel Fort William
Fort William Caledonian Hotel
Bay Caledonian Hotel Fort William, Scotland

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