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Alexandra Hotel
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Reviews (1,131)
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Reviewed 18 March 2014

Stayed here for 2 nights with Statesman Rail .
Our first allocated room on the 2nd floor had dog hairs on the duvet and the room and bathroom were very tired. Reception staff were very helpful and moved us to a refurbished room on the 1st floor. Comfy beds and plenty of hot water.
It seems to be THE hotel for coach and train parties as the place was full, and the staff say it's like that all the time. Perhaps the owners should invest in a new bigger lift as the one they have is like a matchbox and only takes 4 persons without luggage at any time. However, the breakfasts were very good with quality ingredients and choice and the staff were very friendly and efficient. Would stay again if in the area.

  • Stayed: March 2014, travelled as a couple
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Thank Catandc0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris V, Manager at Alexandra Hotel, responded to this reviewResponded 26 March 2014

Thank you for your feedback, we appreciate the points you have raised and will be addressing them though our ongoing refurbishment program. We appreciate your kind words about our staff and quality of the breakfast, thank you.

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Reviewed 17 March 2014

The room & bathroom were both really clean, but the room was tired, the wallpaper was beginning to come off, and the table the kettle was on had chipped formica, needs some work. Friends stayed in a different room on separate floor, they're room was renovated (or just much better condition) so maybe renovation is on going. Breakfast was fine, ample choice of cooked or continental

  • Stayed: March 2014, travelled on business
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Thank hebrideslass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris V, Manager at Alexandra Hotel, responded to this reviewResponded 26 March 2014

We have a very dedicated housekeeping team, so your comment about clean rooms is greatly appreciated, thank you. With regard to renovations, you are right, we are upgrading our rooms during our continuous refurbishment program.

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Reviewed 17 March 2014

We stayed here for 4 nights and have had a pleasant experience. The food has been first class with an excellent choice available, both breakfast and dinner. The staff have been very friendly and helpful. The accommodation is a bit dated but very clean and well kept. The communal areas would benefit from extra heating. It is handy for the railway station and the town centre. Overall a good place to stay in Fort William.

  • Stayed: March 2014
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Thank Bfmcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris V, Manager at Alexandra Hotel, responded to this reviewResponded 26 March 2014

Thank you very much indeed for your kind words, Our staff team in all areas of the hotel, take pride in their work, so your recognition of them is greatly appreciated, Thank you.

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Reviewed 16 March 2014 via mobile

Stayed overnight as part of a package with statesman rail. Hotel is convenient for the rail station via an underpass. Room clean & comfortable, bathroom toiletries provided if desired, towels & bathroom worn but plenty of hot water. Breakfast was adequate, however the dining room was packed with tables, some guests bringing luggage in with them made for a tight squeeze negotiating our way to the breakfast buffet !! However would stay overnight again if in the area.

  • Stayed: March 2014
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Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris V, Manager at Alexandra Hotel, responded to this reviewResponded 26 March 2014

I would like to take this opportunity to thank you and all of our Statesman rail guests for their good nature and friendliness. Thank you for taking time out to post a review.

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Reviewed 12 March 2014

Stayed en-route to Inverness. We booked a superior room with sea view. The room was nice, good en-suite with plenty of toiletries and the bed was comfortable enough. We dined in the hotel bar/restaurant a good pint, very nice meal, good service and a reasonable price. The breakfast was excellent, buffet style, but fresh with plenty of choice. The hotel is a short walk from the town centre. This was a pleasant stay in a very nice hotel, would stay there again.

  • Stayed: March 2014, travelled as a couple
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Thank bill n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris V, Manager at Alexandra Hotel, responded to this reviewResponded 26 March 2014

Thank you, Bill, for your kind words, it is greatly appreciated and we look forward to seeing you again.

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