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“A really lovely holiday!”
5 of 5 bubbles Review of The West End Hotel

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The West End Hotel
Ranked #12 of 21 Hotels in Fort William
Derby UK
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A really lovely holiday!”
5 of 5 bubbles Reviewed 14 June 2013

My husband and myself returned home earlier this week after spending five days at the West End Hotel, Fort William. We had a moderately sized absolutely clean room - we had half-board and the breakfasts and dinners were wonderful - so much food! All the staff were so friendly and obviously enjoyed the work and couldn't do enough for us.
The only downside is the fact that there is no porterage and there are fifteen stone steps to climb before entering the Hotel. If guests have any problem carrying their cases there are staff to help if you tell them at Reception.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TrixieDerbyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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326 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Scotland
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 2 June 2013

Ate at this hotel the other night with some friends, very welcoming staff and excellent service at bar and tables.\My choice of chicken stuffed with broccoli was not a good one as this was tasteless but my friends were all happy with their choice. Was disappointed with white pepper mill ..think black pepper mill should also be available . Saying that I would recommend and would go back.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Tracy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 May 2013

Stayed at the West End Hotel due to there being no other rooms available at any other hotel, we were pleasantly surprised as we checked the male receptionist apologised for their not being any double rooms left and gave us a key to check out a room he recommended before we booked! The room was spacious with a double bed and a single overlooking the Loch, and this and breakfast came to £70 which was worth the money.

We were too late for dinner but the receptionist did give us advice on where to eat and he was lovely, customer service was 10/10.

I had read reviews on this hotel before and complaints of other guests slamming doors is very true, breakfast is from half 7 in the morning and we were abruptly awoken by the slamming of doors everywhere, however there were sings in the lobby reminding guests to be careful of slamming doors and to respect other guests, which shows the hotel is trying to do something about the problem.

The faults we could see with the hotel are;

Very small bathroom, especially for a family room
Bathroom was dirty - ginger pubic hair in basin!
Towels were frayed and multi coloured
Bed Spreads are very old fashioned


Strengths of the hotel:

Excellent customer service
comfortable beds
Excellent Views
Good parking
Great prices

Good hotel if you are just travelling through for the night,but I wouldn't recommend if you are are fussy or enjoy modern hotels. The bathroom really let this hotel down, there is no excuse for hairs or dirt in a hotel bathroom that should be cleaned daily.

Room Tip: Rooms on the second floor facing the Loch are definitely the best options as rooms at the back of th...
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmerston North, New Zealand
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 May 2013

Just happened to arrive in Fort William late afternoon while heading north. Saw the hotel and thort would see if had any rooms as had had enough driving for the day. They had 1 room left, which was resonably priced as well. 2nd floor looking out over the loch. Recently renovated I think as well. Very clean and spacious and warm after a dismal day driving in the rain. Very warm, accomodating friendly place. Nothing was to much trouble for any of the staff. Resaraunt and bar were very cosy. We checked next morning if any chance of a vacancy so we could stay another night as found plenty to do in the area. The room we had been in had been booked but they managed to get us in on the first floor as it became vacant. Smaller older room but still comfortable. Would recommend to anyone. The only problem onthe second night was other guests letting their doors slam shut with no thought for others. The hotel was full and this was other guests Not the hotel.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, VA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 April 2013

My husband and I traveled with our two toddlers to Ft William from Glasgow without reservations and stayed here. The staff in the dining room were very understanding when my daughter threw up at the table during dinner. Being embarrased I took her up to our room immediately, and my husband and son ate together. We met a woman there from Wales who spoke Gaelic. Unfortunately, as it was November, the crafts shop across the street was closed. All in all, the location and the view was great, room was clean and average, and the people friendly. I would stay again in a heartbeat.

Stayed November 2012, travelled with family
Helpful?
Thank Scottish_Miss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hull
Level Contributor
58 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 27 April 2013

Visited Easter weekend with my partner. Overall very nice place . Room was basic but very clean. Our room was at the front on the main road & very noisy with the traffic. On the Saturday night we went down to the bar to order food. However we was unable to do this as the place was full. Not with guest. It was open to the public. We ended up going out for an Indian meal

Room Tip: Request a room not on the main road
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Me2uali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 April 2013

We had to book a table for mothers day which was not a problem. When we arrived we were glad we had booked as the bar was full. They were extremely busy but still managed to serve us promptly and professionally. The staff were fantastic and the meal was outstanding. Very reasonable prices and good to see somewhere so busy and still keep standards high! Defo be back!!!!!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank HappyDay86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The West End Hotel

Property: The West End Hotel
Address: Achintore Rd, Fort William PH33, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
#2 Best Value Hotel in Fort William
Price Range (Based on Average Rates): £
Number of rooms: 51
Reservation Options:
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Also Known As:
West End Fort William
West End Hotel Fort William
The West End Hotel Fort William, Scotland

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