This hotel is situated in such a lovely part of the country, with a lovely view of the Loch. All the reasons why when scrolling the internet this hotel stood out. What a shame about the owners attitude. We had travelled a few hrs and were looking forward to a few days relaxing break away. On arrival we were impressed with one where the hotel was situated and two how it looked from the outside, however, on entering the premises we were absolutely disgusted by the owners attitude and brisk manner. I do have to say the young women behind the desk was lovely and tried to be as helpful as possible (shame that her boss is Alexandra). On taking our money, it was only then that there seemed to be a problem with room allocation, and showing Alexandra a copy of the confirmation email she had sent me seemed to annoy her even more. When it was finally sorted we were briskly and abruptly shown to our room (no apologise for making us wait etc). On entering our room the beds had not been made up, which considering check in at 3.30pm and this was around 4pm seems a little odd (and since they said they had been fully booked !!!) again Alexandra was extremely abrupt telling us to wait down stairs. For us this was the final straw, and we decided that although the hotel is nice, reasonably priced and a lovely location, the owners manners were the worst I think I have ever come across in the HOSPITALITY business. We got our money back, with no apology or anything. I will not be back EVER. We did find somewhere else lovely to stay and had a great weekend. It was interesting to note that on discussing our negative experience, people in Fort William were not surprised !!! It doesnt take much to offer YOUR Paying customers a nice welcome !!!!
- Official Description (provided by the hotel):
- The Innseagan House Hotel features breathtaking views, free WiFi in all areas. A relaxed family atmosphere welcomes you to make us your refuge from the grind of everyday life. Located on the shores of Loch Linnhe, in "The Outdoor Capital of The U.K." There is plenty to do during the day. Your pets are welcome to come along and enjoy Ft. William with you, for a small fee if you please. Group excursions are welcome. The lounge offers a roomy yet cosy room with an open fireplace to just relax, log onto the free WiFi, or read a book. During the winter months or rainy days, this room is the place to go and sit in front of a roaring fire. All rooms at The Innseagan House Hotel are freshly decorated and en-suite. The rooms overlooking the Loch offer one of the most picturesque views from a hotel room in Fort William. The rooms to the rear of the building offer a "sleep in" cosiness that makes you want to sleep all day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Travel Republic (UK), Agoda and Evoline ltd so you can book your Innseagan House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Innseagan House Hotel Fort William, Scotland