In all my years and travel I've never experienced such rude and inappropriate behaviour as my sister and I received from the owner of this hotel. We reserved a twin room for one night. Upon arrival we were shown to a stifling, overheated room with a small double bed, views were, well a bush! I heard a noise coming from the bathroom and as I am a light sleeping I expressed my concern to the receptionist, she assured me it was because it was "shower time" and during the night it would be quiet. The lovely receptionist Shelia told us she would separate the beds, so we decided to walk the 1.2 miles to the town. 40 minutes later we got there!
When we returned to the hotel the noise in the room was still there. I voiced my concern and the owner told me that particular room wasn't a great room anyway as it was adjacent to the boiler, therefore she would move us. As I was moving my case my sister asked the owner if she could look at the room, the owner then very rudely told her if she didn't like the room she could leave, there were lots of bed and breakfasts around! When my sister said it wasn't the room, it was the noise, the owner then informed her, not in a nice and friendly manner, what did she expect, it was a hotel and hotels were noisy! She then turned her back on my sister and marched off. I was appalled, my sister was upset and so taken aback she was at a loss for words. I immediately asked to speak to the owner who refused to show her face. We informed the receptionist we would not stay another minute in the hotel and wanted our money refunded. At 9pm we had to order a taxi and find another place to stay. Thank goodness we did, a beautiful, friendly, spacious, QUIET bed and breakfast 300 meters from the town. I will be writing an excellent review on this B&B! Such a shame our trip, which we were taking in memory of our late mum, was spoiled by this horrible experience. My sister and I are nice, decent, honest ladies who do not like causing a fuss. The owner may decide to defend herself and say we were problem guests, I can assure you, this is a polite, honest, true version of what really happened. Thank you for asking the time to read this review.
- Official Description (provided by the hotel):
- The Innseagan House Hotel features breathtaking views, free WiFi in all areas. A relaxed family atmosphere welcomes you to make us your refuge from the grind of everyday life. Located on the shores of Loch Linnhe, in "The Outdoor Capital of The U.K." There is plenty to do during the day. Your pets are welcome to come along and enjoy Ft. William with you, for a small fee if you please. Group excursions are welcome. The lounge offers a roomy yet cosy room with an open fireplace to just relax, log onto the free WiFi, or read a book. During the winter months or rainy days, this room is the place to go and sit in front of a roaring fire. All rooms at The Innseagan House Hotel are freshly decorated and en-suite. The rooms overlooking the Loch offer one of the most picturesque views from a hotel room in Fort William. The rooms to the rear of the building offer a "sleep in" cosiness that makes you want to sleep all day. ... more less
- Reservation Options:
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- Also Known As:
- Innseagan House Hotel Fort William, Scotland