We traveled to this hotel in Jan 2018, in bad snowy weather. We arrived at around 8 pm, after having car troubles, the whole place seemed deserted. There was no staff on reception or in the bar area. I know its the off season and weather was particularly bad, but I didn't expect to have to go hunting for a member of staff!
Room was lovely, but it was rather chilly. The food and service in the bar area was lovely, and the member of staff was very knowledgeable about the local area and pointed us in the right direction for the garage the next morning for our car troubles.
There was building work going on at the hotel at the time, so after leaving our room in the morning the corridors etc where freezing as the workmen had propped the fire doors open.
A bit of a mixed review, but overall I would visit again, a few circumstantial things brought the review down