I stayed in the PI in Fort William a couple of weekends ago for one night. It's well located, clean, and the staff are friendly. However, our room was like an oven (despite having turned the heating down to it's lowest setting and opened the window) and neither hubby nor I slept all night due to the heat. I complained about this at reception the next morning and the lady politely explained that it was hotel policy to have the heating on at this time of year. Quite odd as our room had a fan and a laminate explaining how to use the fan alongside an apology for the warm weather! No mention was made of a refund under their good night guarantee. I have now contacted PI twice through the contact form on their website requesting a refund but have yet to even receive an acknowledgement. Very disappointing as I'm usually a huge advocate of their brand and have stayed with them numerous times. I have never attempted to get a refund before.
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- Also Known As:
- Premier Inn Fort William Hotel Fort William
- Fort William Premier Inn
- Premier Inn Fort William Hotel Scotland