Two night stay here in June, it's functionable clean staff good . Food in bar okay but it's cook kill food. Breakfast room smelt of sick which they knew about but still sat us there, overall poor for the priceMore
- Free Parking
Two night stay here in June, it's functionable clean staff good . Food in bar okay but it's cook kill food. Breakfast room smelt of sick which they knew about but still sat us there, overall poor for the priceMoreShow less
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Thank you for your comment regarding the hotel cleanliness and staff service. The team work very hard to maintain this consistency which you found.
Please accept my apologies for your experience in the restaurant next door. This establishment is actually a separate business than Premier Inn run by their own management team however I will certainly forward your feedback on for you.
Our pricing policy works in the same way as many airlines where prices are driven by market conditions at the times. Although prices may increase at times of demand, they may also reduce on nights that are less busy. I always recommend to book online, as you will get the best rate available. If you wish to discuss further please do not hesitate to contact me.
Thank you once again for your review.
Very helpul friendly staff who give customers their full attention. Close to railway station and easy access to town centre. Brewers Fayre (attached to Premier Inn) service and breakfast very good. Would use again.
Dear M H,
Thank you for your lovely review. I am very pleased the team here at Premier Inn Fort William contributed so well to your overall enjoyment of your stay. I agree 100% with you regarding the breakfast served next door; nothing quite beats a full Premier breakfast especially now with an improved menu of products to order in addition to what is available on the buffet.
Once again, thank you for taking the time to leave a review. We hope to see you soon!
Been here many times, it's always a pleasure to return here.
Friendly staff, clean rooms and a nice restaurant next door.
Morrisons is just next door and only a 5 min walk to the centre of the town with lots of pubs and shops.
Many thanks for your lovely review. It's great to hear from our regular guests on Tripadvisor! Around this time of the year we have a large amount of regulars attempting the 3 peak challenge; where they attempt to scale the largest mountain in Scotland, England and Wales in 24 hours! I personally find it incredible, I have one (failed) attempt at Ben Nevis thus far...
Once again, thanks for your comment regarding the service you recieved. Our team are committed to delivering the higest level of service to all our guests and your feedback is very important to us. We are delighted you enjoyed your stay and hope to welcome you back in the future!
If you are thinking of staying in Fort William don't use the Premier Inn. Although in the shadow of Ben Nevis, it has nothing else really to recommend it. A light was missing over the wash basin, the kettle didn't switch off when boiling, there was scum round the bath, a dusty carpet behind the door. On arrival I notices crisp crumbs by the side of my bed. Morning breakfast service was atrocious, leaving one poor guy to managed all. One morning we found no berry fruits, no grapefruit and no bowls! We had booked for several days but cut our stay there and journeyed south to Dumbarton. The Premier in there was excellent as was the one at Falkirk on our way north at the start of our journey. The price per night was high: over £100 for the first night and around £77 for subsequent nights. We stay in various Premier Inns around the country and this is by far the worst we have come across.
Dear Patricia B,
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endevour to ensure all guests have a quiet stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this.
Please see your inbox; I have sent you a private message. Thank you once again for your review. Your feedback is very much appreciated as it enables us to improve standards.
I'm just back after a few days motorcycling in the highlands and we based ourselves in Fort William. I stayed here while others in our party stayed elsewhere.
The a Premier Inn is in a good location and is handy to Morrisons, the bus depot and is an easy walk into the town centre shopping area. It's not very well signposted and it does look and feel like you're going into an industrial estate but it is there! Staff are friendly and helpful and the facilities are what you expect if you've ever stayed in a premier inn. After all I was there to ride a bike not sit in a hotel!
I had three good nights sleep and I would use this hotel again.
The but? The but is the price - Fort William is a popular spot and there's loads of tourists from all over the world. This means demand is high and prices are higher accordingly. If you want to stay in Fort Willam, this is a good hotel to use as a base.
Dear Al G
Many thanks for taking the time to review your recent stay with us. We are indeed very lucky to have such a lovely location, as you said the shops and town centre are within minutes walking distance and then of course there are the views of Ben Nevis right at our door. We just recently had a group staying aiming to conquer the 3-peak challenge, showed us at reception some amazing photographs. Motorcycling your way through the highlands you must have seen some incredible views.
I’ll be sure to pass your compliments to our team who always love to hear from our guests! Our main aim is to provide our guests with a clean, comfortable stay and a goodnights sleep and I am pleased we achieved this. Our marketing team do monitor our room pricing to ensure we are competitively priced and as you said these do often reflect on the demand.
The beauty of a Premier Inn is that you know what you are getting and after the night before in an overpriced hotel on Skye which left me feeling disappointed and the night before that in a B&B were I felt we were on a sleepover, tip toeing about our room. I was glad to be in this Premier Inn. The room was spacious and clean and the usual bar near by is handy for a nightcap. Morrison's just over the road does a cheaper breakfast and Macdonald was nearby also, if that's your thing. Handy for town and free and easy parking and right next to the train station. What's not to love if you book early and get an advanced booking price.
Thank you for taking the time to write such a lovely review of your recent stay with us at Premier Inn Fort William. I am so pleased to hear that the combination of our spacious and comfortable rooms, our fantastic location and our competitive pricing made you stay with us so enjoyable. Although each of our sites are a little bit different we do strive to always provide guests with a great stay; my own favourite consistent feature of all Premier Inns I have stayed at being the never ending supply of tea from the reception teams!
Our team love to hear feedback from our guests and I really hope you had an enjoyable time not only with us but throughout your holiday! We have had quite a few folk touring Skye and the Isles and have heard great things about the cruise tours that are run. *BF breakfast, variety well priced for what u get**
We look forward to seeing you again soon and thank you again for your review.