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Craig W
Worcester, United Kingdom

Poor quality of rooms

1.0 of 5 bubblesReviewed 11 Aug 2019via mobile
Stayed at this hotel for two nights due to its location for the Jacobite train. On arrival we were given a room on the ground floor. On entering the room there was an overwhelming smell of exhaust fumes from the cars parked outside the window. The room itself was also poorly maintained, flaking paint in the bathroom, bins that weren't emptied. We returned to reception to request a new room as we didn't want our 10 years old exposed to the fumes, commenting to the receptionist on the smell. Our second room was a slight improvement, but nowhere near what we expect from a premier Inn (we stayed in one less than 10 days previously, from which we can compare). The second room was hot due to no aircon, making sleeping difficult. Also the quality of the room was poor. Mould around the bath and toilet, poor repairs to the shower curtain rail and toilet flush, bathroom fan didn't work, table lamp didn't work, bedside light not secured to the wall, previous occupants toenails in the bathroom, main door strike plate missing from the door frame. Not what you expect when paying £125/night without breakfast.
Date of stay: August 2019
Trip type: Travelled with family
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WhitbreadHotels, Guest Relations at Premier Inn Fort William Hotel, responded to this review
Responded 14 Aug 2019
Good afternoon Craig,

Thank you for taking the time to review your recent stay with us, I'm really sorry to hear that you were disappointed with your room on this occasion due to the smell from the car park and also the overall cleanliness in your room.

I am glad to hear that the team were able to move your room but it's disappointing that this room was also hot and below our usual standard for cleanliness along with the fixtures not working. This certainly isn't what we would expect for our guests and we can appreciate how frustrating this would be.

Please be assured we have logged your comments regarding this and this will be passed onto the Hotel Management Team to ensure this is picked up internally as we want all of our guests to enjoy their stay with us.

Apologies again for any poor stay this time around, however I do hope that we can welcome you back soon for a much more enjoyable stay.

Kind Regards,
Laura
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews brewers fayre restaurant next door railway station town centre good nights sleep reception staff night's sleep plenty of parking family room ben nevis the ground floor few minutes walk high street comfy bed ideal location short stay inns
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Reviewed 10 August 2019

As ever friendly staff and a large comfortable clean room. Comfortable bed. A good shower with plenty of hot water. Good location. Five mins from Main Street, two mins to station. Plenty of free parking.

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
Thank Tracey G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2019

This hotel is perfectly situated near station (Jacobite train, 4 min. walk from the hotel, Mc Donalds, Lidl, Morrissons, gasstation next to the hotel) and centre. It is quiet, so you can have a good night sleep. The rooms are spacious enough for 4 people (familyroom). The nice restaurant is perfect for your breakfast or dinner or just for a drink. There is enough space to park your car.

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank beelenfam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2019

Date of stay: August 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WhitbreadHotels, Guest Relations at Premier Inn Fort William Hotel, responded to this reviewResponded 8 August 2019

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Reviewed 2 August 2019

Booked 2 nights here but wish we hadn’t. Overpriced for room only. Very poor shower with no pressure. Room was roasting hot but no air conditioning and window restricted to only open slightly. Paid extra for evening meal and breakfast at brewers fayre. Couldn’t eat the food as it had been cooked in stale fat and was cold. Breakfast no better. Luke warm food is not good. Will not be back.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Annanites
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2019

location is a little hard to find. but once you find it, you realised it is actually quite a good place. it's near McDonalds and a big supermarket. useful for getting meals & grocery for the journey.
beds are comfortable and showers are strong. love the Premier Inn concept. we know exactly what to expect and they always deliver.
the restaurant beside Premier Inn serves good food and prices are reasonable too. do check out their daily special. i think i got my Fish & Chips for 5 pounds.

Date of stay: August 2019
Thank ABeh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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