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“CARVERY”
Review of Windsor Hotel Restaurant - CLOSED

Windsor Hotel Restaurant
Good for: Local cuisine
Restaurant details
Good for: Local cuisine
Reviewed 29 April 2012

We visited the Windsor Hotel, Nairn for Sunday carvery today - our fourth visit since these carverys began. A cheery barmaid greeted us, poured our drinks, gave us our carvery tickets and showed us to our table. The chef eventually appeared and offered us roast turkey and/or roast gammon - both meats were fine - but I'm afraid that's where it stops. There was a dish of what looked like broccoli in a sauce, which was conjealed, so I asked if we could have some fresh veg. This came, and was a stodgy mess with what looked like a very thick sauce. On trying this I discovered it was, in fact, broccoli and cauliflower in a sauce, but the vegetables had, to put it mildly, been murdered! This was not even hot, although it was supposed to have been freshly produced. Roast potatoes, mash, carrots and peas were also cold. We did report this to both waitresses who came to see if we were happy with the meals, and both said they would inform the chef, but that was the end of the matter. No offer of any recompense was made, and we left, both saying it would be our last visit. I appreciate these meals are being provided at a very reasonable price, but food temperatures are extremely important. On leaving another couple of clients also complained about the cold food. There has certainly been a decline over our visits, which is most disappointing.

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2  Thank GLAD49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (13)
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10 - 13 of 13 reviews

Reviewed 5 April 2012

Windsor Hotel are now offering carvery meals on Saturdays and Sundays. These are excellent value for money and were hot and enjoyable. One takes their seat and when ready goes to a serving counter where the Chef serves the carvery and then the customer helps themselves to vegetables etc. The room was very busy with couples and families. It does seem child friendly and would be even better if the hotel did supply some printed sheets for children to colour in while waiting for food as its at this point they tend to become bored and there is not enough space to run around.

There is a lounge just to the left of the main door where one can sit until one is ready to go and eat. Then one puts their name to the Bar staff and can order drinks at the same time. At the time the Bar staff were new and unable to cope with the demand or manage the change situation however, by now, I would expect they have received training

I would eat there again and recommend it to anyone who is in the area at the weekend and looking for an inexpensive meal which is filling and enjoyable....

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Thank Robots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2012

I only give this a two because of the price paid.

Firstly we were greeted, or not, by no-one. We stood around for 5 minutes before approaching the man at reception who did not so much as look up as our party of 9 came in. Having hovered around his counter for a few minutes he waved at the bar area which we all walked too and again stood around for a while wondering when someone may greet us and ask our booking name before showing us to our table.

No one did, so we meandered through to a room which looked like it had tables before a man rushed over and told us to go the other way. Did not show us the other way but just waved his hand in that direction.

We went through to a completely empty room and were shown a table with not enough seats and no cutlery. After a short while he gave us another seat and stole knives and forks from other tables before vanishing.

From there we sat and chatted for 30 minutes. No explanations, no drinks orders, nothing. Then finally a very hing over looking Chef came out to serve us the carvery which consisted of a wrinkled dried up looking bit of beef and a cheap crown of turkey, which was at least moist.

We went up to get served and despite asking for a vegan option 2 months before when we booked and the day before we arrived, there was none. The chef cursed, went into the kitchen and came back with a plate of olives and sliced onions.

We helped ourselves to the deep fried potatoes and boiled for 7 days veg before sitting back down to chew on some ancient beef. No condiments, no drinks, nothing.

At no point did anyone ask us if our meal was OK or if we needed anything else.

We sat around after the meal for 15 minutes waiting, then finally when someone showed his face we asked about desert. This was delivered slowly, and without spoons....

Overall it was terrible, horrific, and would never go again, ever.

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1  Thank UnhappyElgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2011

booked a table for two for my wifes birthday,never again.Upon recieving the basket of chips & onion rings prior to getting the steak i started to eat the chips, when the steak arrived it was wrong order,the waiter then took basket of chips and steak & gave it to the couple opposite with haf the chips eaten,i also ordered a pint of lager & a diet coke which was flat this took a good 15-20 minutes to arrive as did the sweet menu with only three choices on it, incidently i phoned on thursday morning to book the table upon arrival no tables free in restaurant had to sit in the bar area,overall the service from waiters,bar staff was totally unacceptable & i for one will not be returning,i'd rather go to the dolphin chip shop on the high street.

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1  Thank michael b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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