The hotel building itself is lovely and the room we had was beautifully furnished. The food was good although certainly not the best we have ever experienced staying in similar establishments. However the area where we felt let down was in customer service. On arrival we weren't sure where to go so just parked in the car park and walked down to the main building; we were met by a man who looked us up and down as though he didn't think we could afford the prices and when we said we had a reservation he pointed in through the doors and said someone would help us. He didn't introduce himself and didn't make any effort to help us. Also on 2 occasions we went to "reception" and despite ringing the bell twice had to eventually go into the kitchen to find a member of staff. I would however like to say that the waiters and waitresses serving at dinner and breakfast were excellent - knowledgeable about the food and the local area and very comfortable making small talk with the range of guests. I think the issue is probably with the management and/or ownership. We did enjoy our stay but based on our experience I don't think we would return and I cannot recommend it.
- Official Description (provided by the hotel):
- Family owned and run and famous for style, quality, gardens and fine cuisine. We are situated on the north east coast of Scotland on the Moray Firth Coast and the Grade A listed Georgian Mansion has been restored lovingly back to it's original splendour. ... more less
- Reservation Options:
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- Also Known As:
- Boath Hotel Nairn
- Boath House Nairn, Scotland