I'm not typing it all out again but below is the email sent to the golf view, now to be fair after this they responded with a voucher of £50 credit for food.
Firstly I must apologise this may not be the happiest email of your day as there are more negative points to our stay than positive but I felt a short review of these may be required. I stayed on the night of the 14th of February with my fiancée on clearly a special night doubly so as it's a year since I first proposed.
I paid in advance by cash about a week before coming to stay in your hotel as my card type was not accepted for online payment and was advised a check in time of 11am and check out time of 2pm, I thought this rather odd and queried it with the receptionist who confirmed this for me and I assumed this was due to the room being unoccupied the next day and went ahead with my booking. I state this now and it will come apparent later as to why.
On the morning of the 14th I arrived to book in and Helen on the front desk checked but found that the room was not yet ready, as I has arranged to come in for 11am as that was the requested time I was not as pleased as could be but Helen kindly offered to take my case and leave it in my room for me once it was cleaned which upon our arrival later that afternoon to book in it was. We had a look around the room and were taken away by the view and space within the room. I was quite tired and to say the least a little stressed so I though I would take a bath to relax, although the bathroom was beautiful there was no sign of any kind of bubble bath which I've always found in other hotels I've worked and stayed in but never the less I ended up using body wash and enjoyed the bath; I tried to turn on the jacuzzi feature but found it wasn't working after several attempts. After getting out I was a little disappointed to only find a hand and body towel but no dressing gown, I checked around the cupboards and such in the room but couldn't find one. I make note of this as a friend of mine has told me that they were exceptionally comfortable and so I took it this was standard.
We continued to enjoy our night and after going out for dinner decided to watch some television but not all of the channels on the channel list were available ITV 2 +1 in particular as I had planned on watching something that night, the sleep after that was not best as the pillows in the room were rock hard and I ended up having to remove them from the bed in the end.
Once waking in the morning we went for breakfast though it did take some time to be seated in the quite quiet room the staff were attentive in taking our orders. I was a little disappointed at the lack of quantity with the full Scottish breakfast though I'm sure that if I had mentioned this to the staff they would have provided more for me, a standard of one slice of bacon and one sausage seemed a bit odd and if this is standard I would expect to be asked which quantities of each I required upon ordering. We enjoyed our food none the less and returned to our room to plan for the day ahead during which my fiancée had planned a trip to the spa for a beauty treatment before we left.
My main reason for the earlier specifics of my book in will now become clear as we received a phone call from reception at 12 where the young lady requested to know if we were booking out that day, I spoke with her more and it appeared there was confusion with the booking in and out times in my earlier conversation and we were required to leave an hour previous. The young lady was quite adamant that we leave as the room was booked for the day and so we quickly packed and booked out. After this we took drinks in the bar until 2 when we were planning on leaving but didn't quite feel that the spa treatment would fit the mood of the occasion after such a stay.
I must say over all this was a very negative stay. I will say everything about our stay with you was not negative the staff were very helpful and seemed to all be enjoying the work they were doing; the barman who's name I cannot recall seemed very well versed in his role on bar and customer services even while the bar was busy. Helen left a lasting impression with her cheerful nature and eagerness to help. I also must say the quality of the hotels food was well above par something of note was the perfection of the cooking of the black pudding in the morning.
As I have spoken to friends who have stayed with you before and have given the hotel good reviews I would take it this is not the normal experience for guests but given the extra £50 I paid on top of the standard charge for that room (clear and acceptable given the night of choice) I was very disappointed but will be staying at the hotel and/or taking dinner with you in the future with the hope it will be a better experience and that mine was out of the norm."
- Official Description (provided by the hotel):
- Stunning AA 4 star seaside hotel overlooking the Moray Firth and close to Inverness. The Golf View Hotel and Spa enjoys views over the Moray Firth to the Black Isle and has gardens leading down to the seashore which is just a few steps away. Many of the 42 bedrooms are sea-facing with traditional interiors that provide guests with an exceptionally comfortable and relaxing place in which to stay. With a variety of leisure facilities including heated indoor pool, Jacuzzi, tennis courts and a Sonas Spa and beauty salon on-site, there's plenty available to ensure all guests make the most of their visit to the Golf View Hotel and Spa, Nairn. The hotel restaurant serves up fine dining and has just been awarded AA 1 Rosette status, which is presented by passionate chefs in a selection of the finest dishes. Furthermore, the Conservatory Restaurant enjoys beautiful vistas of the golden sands and Moray Firth coastline beyond. Golf View Hotel and Spa is also perfectly located for exploration of Inverness, capital of the Highlands, and the wider Highland region with the world famous Nairn golf courses sitting on the hotel doorstep. ... more less
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- Also Known As:
- Golf View Hotel Nairn
- Hotel View
- Golf View Hotel & Spa Nairn, Scotland